酒店回复: Thank you for taking the time to leave us feedback. If there is anything we could improve upon please let us know. We hope you come back and stay with us again.
1.0分
商务出差
原文
翻译提供方：Google
房间里没有瓶装水，淋浴间没有门，早餐结束时间是早上 9 点，太早了。早餐后不提供饮料。
5.0分
朋友出游
I really enjoyed my stay at the Hyatt. It is very close to the Town Center and major areas in Jacksonville. Definitely recommend!
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酒店回复: Thank you for taking the time to leave us feedback. If there is anything we could improve upon please let us know. We hope you come back and stay with us again.
3.0分
其他
Fire alarm went GC and we all evacuated. No fire or police came - they said it was an uninvited guest that pulled the alarm.
It was a bit concerning.
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酒店回复: Thank you for taking the time to leave us feedback. If there is anything we could improve upon please let us know. We do apologize for that isolated incident with the fire alarm during your stay. We hope you come back and stay with us again.
4.0分
其他
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The view from our room was best part of our stay. The beds were comfortable and room spacious enough. And the pool was heated. A big plus. Although convenient to places to eat and shop, it means traffic. Parking comes with a fee which others do not. Overall though it was a good place to stay.
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酒店回复: Thank you for taking the time to leave us feedback. If there is anything we could improve upon please let us know. We hope you come back and stay with us again.
5.0分
其他
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Staff was great. Someone had broken and left part of a lamp plug in a socket and when we told the front desk they were very quick and efficient to fix the issue.
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酒店回复: Thank you for taking the time to leave us feedback. If there is anything we could improve upon please let us know. We hope you come back and stay with us again.
3.0分
其他
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Hotel is very clean and at a great location- surrounded by lots of options for food and shopping.
We did not get the breakfast but were informed that it’s $11 per person.
We were disappointed by 2 main things. At check-in, the parking policy was never explained to us ($5 per night for gated parking which is automatically deducted from the incidentals charge). The amount is fine, it was just a nuisance to not know that, park, get settled in, and have to come back- stand in line, just to ask for clarifications on whether we’re supposed to have a hang tag/ticket, etc. since it was never explained at check-in.
Next- the really annoying part of our stay…
We were exhausted and had a morning flight to catch. We were awakened by a relentless knock on our door early in the morning. It was a woman in a flannel sweater jacket holding a clipboard. She barely spoke English but we figured out that she was asking “when are you leaving?” We were confused and asked, “isn’t checkout at 11?” Even though we had no plans to stay that late, we felt it was extremely unprofessional and rude to disrupt our sleep so she could ask what time we were planning on leaving. She was kind, but this caught us completely off guard and it was not something we expected to experience at a Hyatt property.
She responded with “ok!” And then she turned around and left.
The toilet in our bathroom was running all night. Again, because we were exhausted- we didn’t bother to complain. Just not what we expected.
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酒店回复: Thank you for taking the time to leave us feedback. Our apologies for the issues during your stay, you should have been better informed at check in about the parking and breakfast charges. In regards to housekeeping I will speak with our Director of housekeeping about this, as it is not how things should be done. We hope you come back and stay with us again.
酒店很新的，早上有免费早餐，蛮好的，虽然简单，但是总比没有好。
房间也很干净，户外还有一个很大的湖，很多鸟嬉戏于此，很好看。
作为一个独自旅行者，我在这里的整个住宿期间都感到非常受欢迎和安全。房间干净又宽敞。地理位置非常优越，方便我探索周边地区。总的来说，我拥有了一次很棒的体验，并期待在不久的将来再次入住。
位置和图片上看起来不太一样。
我见过最干净的酒店
这家酒店的整洁程度让我惊叹不已！大堂和露台区域非常棒，可以尽情享受。泳池超级漂亮干净。附近有很多购物场所和餐厅。
房间里没有瓶装水，淋浴间没有门，早餐结束时间是早上 9 点，太早了。早餐后不提供饮料。
I really enjoyed my stay at the Hyatt. It is very close to the Town Center and major areas in Jacksonville. Definitely recommend!
Fire alarm went GC and we all evacuated. No fire or police came - they said it was an uninvited guest that pulled the alarm.
It was a bit concerning.
The view from our room was best part of our stay. The beds were comfortable and room spacious enough. And the pool was heated. A big plus. Although convenient to places to eat and shop, it means traffic. Parking comes with a fee which others do not. Overall though it was a good place to stay.
Staff was great. Someone had broken and left part of a lamp plug in a socket and when we told the front desk they were very quick and efficient to fix the issue.
Hotel is very clean and at a great location- surrounded by lots of options for food and shopping.
We did not get the breakfast but were informed that it’s $11 per person.
We were disappointed by 2 main things. At check-in, the parking policy was never explained to us ($5 per night for gated parking which is automatically deducted from the incidentals charge). The amount is fine, it was just a nuisance to not know that, park, get settled in, and have to come back- stand in line, just to ask for clarifications on whether we’re supposed to have a hang tag/ticket, etc. since it was never explained at check-in.
Next- the really annoying part of our stay…
We were exhausted and had a morning flight to catch. We were awakened by a relentless knock on our door early in the morning. It was a woman in a flannel sweater jacket holding a clipboard. She barely spoke English but we figured out that she was asking “when are you leaving?” We were confused and asked, “isn’t checkout at 11?” Even though we had no plans to stay that late, we felt it was extremely unprofessional and rude to disrupt our sleep so she could ask what time we were planning on leaving. She was kind, but this caught us completely off guard and it was not something we expected to experience at a Hyatt property.
She responded with “ok!” And then she turned around and left.
The toilet in our bathroom was running all night. Again, because we were exhausted- we didn’t bother to complain. Just not what we expected.