酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
2.0分
其他
原文
翻译提供方：Google
浴室地板上到处都是鞋印。我告诉前台那位看起来刚睡醒的人。他说他会记下来。
那里住着一些可疑的人，走廊里可以闻到**的味道。
退房时他们甚至没有问我住宿情况，我给他们看了手机上浴室地板的照片。
你会以为他们给了我折扣或什么的！退房时，两人都在打电话，我等着他们承认！
我不建议住在这里，特别是如果你像我一样是女性独行旅客。
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
3.0分
其他
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Horrible conditions! Before door is off center so its kind open on the sides! Place is dirt and people staying have no respect for others and staff won’t do anything! Would not recommend
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
2.0分
其他
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Horrible bathrooms, broken tiles, dirty curtains, filthy ducts. Thin wall can hear everything. Price gouging for nearby events disgusting for the quality of rooms.
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
2.0分
其他
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The entire 2nd floor reeked of fried fish! The smell was so bad that it lender into the hotel rooms. Therefore, the towels, the beds your items smell like fried fish. Now I love fried fish but there must have been some HEAVY duity cooking going on in that hall ways in order. When I asked the front desk about the smell, she chuckled and said, what I’m suppose to do we just opened all the windows in the hotel.
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
2.0分
其他
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Neither of two rooms given to us ay check in had been made from the night before. Returned to the front desk, running into cockroaches in the main hallway, and got 2 new rooms.
The lady checking us out the next morning was curt and not very good at realizing that she is in the _service_ industry. I have yet to receive my $50 deposit for incidentals after 10 days.
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
1.0分
其他
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Dont stay here.
Bathroom was clean. However the shower needs to be replaced. The bottom slopes downward toward the middle on both sides and all 3 of us in this room almost fell while showering.
Also, the bath and hand towels had a sour smell. We had to ask for sheets, blanket for sofa sleeper. The blanket had a musty smell. The sofa sleeper couch was dirty, and when we opened it up the mattress had springs sticking out and had rust spots all over it. The room is very old looking, in desperate need of an up grade.
On a whole the hotel smelt like people oke **** in it alot.
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
5.0分
其他
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Happy at the Best Western
Latoya checked us in she was absolutely a wonderful person. The room was clean with good beds. The breakfast was great especially for a hotel breakfast had a lot to choose from for breakfast.
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酒店回复: Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
3.0分
其他
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A few complaints
The room was ok! The room exterior door did not fit well, very hard to open and close, large gap where light shows from hallway. The tv was going bad hard to see at times. But breakfast was very nice, very friendly staff.
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
1.0分
商务出差
Desk clerk gave a horrible time about early check in time called ahead to find out check in time and couldn’t get a answer.
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酒店回复: Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know
酒店闻起来像 ****
首先，他们把我们送到了三楼，那里闻起来像 ****，难闻得让人无法呼吸。浴室很脏，浴缸里有头发，好像没有打扫过一样，所以我去要求换一间新房间，他们把我们安排在了一楼，虽然好一点，但也不是完美
浴室地板上到处都是鞋印。我告诉前台那位看起来刚睡醒的人。他说他会记下来。
那里住着一些可疑的人，走廊里可以闻到**的味道。
退房时他们甚至没有问我住宿情况，我给他们看了手机上浴室地板的照片。
你会以为他们给了我折扣或什么的！退房时，两人都在打电话，我等着他们承认！
我不建议住在这里，特别是如果你像我一样是女性独行旅客。
Horrible conditions! Before door is off center so its kind open on the sides! Place is dirt and people staying have no respect for others and staff won’t do anything! Would not recommend
Horrible bathrooms, broken tiles, dirty curtains, filthy ducts. Thin wall can hear everything. Price gouging for nearby events disgusting for the quality of rooms.
The entire 2nd floor reeked of fried fish! The smell was so bad that it lender into the hotel rooms. Therefore, the towels, the beds your items smell like fried fish. Now I love fried fish but there must have been some HEAVY duity cooking going on in that hall ways in order. When I asked the front desk about the smell, she chuckled and said, what I’m suppose to do we just opened all the windows in the hotel.
Neither of two rooms given to us ay check in had been made from the night before. Returned to the front desk, running into cockroaches in the main hallway, and got 2 new rooms.
The lady checking us out the next morning was curt and not very good at realizing that she is in the _service_ industry. I have yet to receive my $50 deposit for incidentals after 10 days.
Dont stay here.
Bathroom was clean. However the shower needs to be replaced. The bottom slopes downward toward the middle on both sides and all 3 of us in this room almost fell while showering.
Also, the bath and hand towels had a sour smell. We had to ask for sheets, blanket for sofa sleeper. The blanket had a musty smell. The sofa sleeper couch was dirty, and when we opened it up the mattress had springs sticking out and had rust spots all over it. The room is very old looking, in desperate need of an up grade.
On a whole the hotel smelt like people oke **** in it alot.
Happy at the Best Western
Latoya checked us in she was absolutely a wonderful person. The room was clean with good beds. The breakfast was great especially for a hotel breakfast had a lot to choose from for breakfast.
A few complaints
The room was ok! The room exterior door did not fit well, very hard to open and close, large gap where light shows from hallway. The tv was going bad hard to see at times. But breakfast was very nice, very friendly staff.
Desk clerk gave a horrible time about early check in time called ahead to find out check in time and couldn’t get a answer.