远离海滩的好地方,尤其是在炎热的夏天。抵达后,冰冷的泳池给我们带来了惊喜,我们都非常享受。我们步行去了Turmeric Indian Bar & Grill,味道好极了!
我8岁的孩子很喜欢Wink Wink餐厅的蟹饼。早餐也很棒!
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酒店回复: Dear Sunil, We're delighted your family enjoyed the refreshing pool and nearby dining gems during your summer getaway. It’s great to hear your little one had a favorite dish too at the Wink Wink. We’re glad The Sarasota Modern, a Tribute Portfolio Hotel added to your memorable trip and look forward to welcoming you back for more fun and relaxation.Warm Wishes,Chelsea KolendaGeneral Manager
酒店回复: Dear Jim, We’re glad to know you enjoyed the food offerings, on-site amenities, and overall atmosphere during your visit. However, we apologize that our housekeeping staff overlooked some areas in your rooms. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We look forward to welcoming you back! Warm Wishes,Chelsea KolendaGeneral Manager
酒店回复: Dear Julie, We are disappointed to learn that we did not meet your expectations, and we sincerely apologize for the challenges you experienced with housekeeping and the additional costs. For your reference, we ensure that our website is regularly updated with current information and pricing, including our parking rates so that guests can review these details before making a reservation. Your feedback is extremely important to us, and we are committed to addressing your concerns to guarantee that every guest receives the highest level of service and care. Your input will help us implement necessary improvements. We hope to have the opportunity to make your next stay with us exceptional in every way.Warm Wishes,Chelsea KolendaGeneral Manager
酒店回复: Dear Josh, Thank you for taking the time to share your review. We sincerely apologize for the issues you had with our valet and check-in service. We aim to provide thoughtful hospitality and a memorable stay; therefore, we regret this was not your experience. We will share your message with appropriate individuals so such matters do not happen again. We are also sorry for the concern you had with our on-site restaurant, Wink Wink, concerning their service. We value your feedback as we continually strive to improve our guest experience. Furthermore, we regret your disappointment with our pool being closed due to the film festival party and with our elevators. Thank you again for your patience, and we hope you will give us another chance to make a better impression.Warm Wishes,Chelsea KolendaGeneral Manager
非常享受这次住宿。房间里的一切都非常干净。前台员工乐于助人,能满足你的各种需求。泳池和酒吧区域是我最近见过最好的之一。将来我还会再次预订。
远离海滩的好地方,尤其是在炎热的夏天。抵达后,冰冷的泳池给我们带来了惊喜,我们都非常享受。我们步行去了Turmeric Indian Bar & Grill,味道好极了!
我8岁的孩子很喜欢Wink Wink餐厅的蟹饼。早餐也很棒!
我再也不会预订这家酒店了!
唯一好的地方就是他们的泳池。
员工很不专业,房间很脏,而且他们没有说明隐藏费用。
押金100美元
度假费35美元,而且每次价格都变。
代客泊车40美元(他们的停车位在酒店后面的街道上,没有遮盖)
他们不提供自助停车。
我和家人在7月4日的周末入住了这家酒店。
泳池区域和图片上描述的一样好。
但不值这个价钱。
浴缸堵塞。
第二天我们从海滩回来时,房间不干净。我们很失望。我们不得不自己铺床。
不值这个价钱!
总的来说很棒。但是,我到的时候浴室不太干净。到处都是之前住过的人的头发。马桶座圈上还有粪便。冰箱里还有剩余的食物。
否则,我还会再来的。很棒的食物,很棒的泳池、热水浴缸和冷水池。
这家酒店盗刷了我的大通信用卡。他们还用我的美国银行卡多收了钱。我通知了他们,但他们至今没有给我回电话或做出任何回应。
这家酒店有很多额外费用。停车费每天 35 美元,度假费每天 28 美元,我们孩子的额外入住费每天 15 美元。泳池区和调酒师是这家酒店的亮点。客房服务很糟糕。我们住在这家酒店的 4 天里,我们的房间只打扫过一次。在一天内两次打电话要求服务,并得到他们承诺会来之后,他们却从未来过。第二天,我们终于得到了房间服务,但他们没有整理阁楼床。前台没有采取任何措施来解决问题,并告诉我们管理层不在,无法交谈。
人手不足,管理不善
糟糕的入住体验(没有店员,没有饮料)让事情从一开始就不太顺利。每天 28 美元的隐藏“度假费”太离谱了。泳池酒吧的酒杯和大部分啤酒都卖光了。只有一名酒吧服务员竭尽全力招待众多顾客。房间很不错。泳池区也很不错。员工不足以维持奢华的假象。
我觉得下午4点入住有点晚了。我两点就来问能不能提前入住,结果4点之前都没有空房。结果退房时间是上午11点……入住时居然没有烤面包。真的能达到4星吗?真是失望透顶。
酒店很漂亮。入住体验很棒。火警响了三次。我打电话给前台,他们接电话说“他们正在测试警报”。没有问候。也没有人打电话告诉我测试正在进行。
我们叫了客房服务。早餐。土豆煮得太老了,又干又脆。培根也煮得恰到好处。鸡蛋也难吃极了。
我经常在万豪酒店出差。我不会再住这家酒店了。
令人失望的现代体验
说实话,就我们支付的费用(在 Wink Wink 酒店住一晚加晚餐 1,300 美元)而言,我们并没有享受到预期的优质体验。抵达后没有代客泊车服务。我们不得不自己去推车。办理入住花了很长时间。卡片制作设备坏了。由于电影节派对,泳池无法使用,但事先没有人告知。小型套房没有阳台。没有真正的衣帽间空间。我被告知可以看到泳池景观,但我们看到的却是街景。尽管 Wink Wink 餐厅已经坐满了一半,但服务却非常慢。我们等了 20 分钟才拿到饮料。电梯很臭。考虑到价格,我绝对不会推荐这家酒店。