酒店回复: "We appreciate your feedback! It’s wonderful to know you enjoyed your stay. We look forward to seeing you again!"
4.0分
家庭亲子
原文
翻译提供方：Google
好的！
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酒店回复: ¡Muchas gracias por tu amable reseña! Nos alegra saber que tu experiencia con nosotros fue positiva. Nuestro equipo se esfuerza por brindar el mejor servicio posible, y tus palabras nos motivan a seguir mejorando. Esperamos darte la bienvenida nuevamente en el futuro.Atentamente,
5.0分
家庭亲子
原文
翻译提供方：Google
服务很好
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酒店回复: Dear Angel,Thank you for your kind review! We are thrilled to hear that you experienced very good service during your stay at Holiday Inn Express Winter Park. Our team works hard to ensure every guest feels welcomed and well taken care of, and it's wonderful to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back soon!Best regards,
4.0分
其他
A dictionary definition of “ok”, but with luxury-adjacent pricing. In Iowa, it’s a $99 per night hotel. Let that be your guide.
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酒店回复: Matt,Thank you for taking the time to share your feedback. We appreciate your honest comparison and understand that value expectations can vary by region. While we strive to offer competitive pricing in our mountain location, rates often reflect the unique setting and seasonal demand in Fraser, CO. That said, we’re always working to improve our guest experience and provide the best possible value for your stay. We hope to have the opportunity to welcome you back and exceed expectations in the future.Warm regards,Hotel Management – Holiday Inn Express Fraser
4.0分
其他
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Chose this hotel because of hot tub and pool and hot breakfast which all came through for us! But we were disappointed that we did not get the third floor and tub shower combo that we were promised after calling the hotel 6 weeks ago and speaking to the manager. But when we checked in they had no “notes on it. Nether did I get a feather free room. However, the room was clean and comfortable and looked out the back to the mountains. The hot tub made up for the lack of bath tub. We enjoyed our breakfast foods and think it great that the staff are allowed in at the end for their break, however they should be respectful of the noise level of their conversation while guests are still eating.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the hot tub, pool, mountain views, and breakfast, and that your room was clean and comfortable.We apologize for the room request not being honored and for the breakfast noise, and we’ll address these with our team. We appreciate your loyalty and look forward to welcoming you back for an even smoother stay.
5.0分
其他
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Great hotel in a perfect spot.
This was an incredible find. It was last minute and we bought it because of it's value. The room is a great size and ours had a balcony. The weather was beautiful and we opened the patio door for a while. The bed is really comfortable, the shower is great and the breakfast was big and delicious. Front desk was very helpful and amenities were top notch. We found tons of dining options and stopped next door to get groceries.
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酒店回复: Thank you so much for your wonderful review. We’re thrilled you discovered us and enjoyed so many aspects of your stay—from the spacious room with a balcony to the comfortable bed, refreshing shower, and our hearty breakfast.It’s also great to know our front desk team and amenities made a positive impact, and that you enjoyed the convenience of nearby dining and shopping.We truly appreciate your loyalty and look forward to welcoming you back for another memorable stay.
5.0分
情侣出游
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Pro
Cookies,free hot and cold water.
Excellent location.
Helpful staff.
Very clean.
Con
Refrig door and cabinet door it was in opened opposite making it more difficult to use.
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酒店回复: Thank you so much for your fantastic 10/10 review! We’re so glad you enjoyed your stay with us here at the Holiday Inn Express Fraser – Winter Park Area.It’s great to hear you appreciated the little touches like the cookies, complimentary hot and cold water, and especially our clean rooms and helpful staff. We’re also happy our location worked well for you—it’s one of the things our guests love most!We also appreciate your feedback about the refrigerator and cabinet door setup. We understand how that could be inconvenient, and we’ll definitely share it with our maintenance team for review. Your comments help us improve, and we’re grateful you took the time to share them.We hope to welcome you back again soon for another comfortable and enjoyable stay!
4.0分
其他
I would like to compliment the people at the hotel, we had vehicle issues and they went out of their way to help us resolve the issue! Thank you so much!
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酒店回复: Thank you for your kind words! We're so glad our team was able to assist you during a stressful time. Going the extra mile for our guests is what we strive for, and it means a lot to hear that it made a difference. We hope the rest of your trip went smoothly, and we'd love to welcome you back anytime you're in the Fraser area!Best regards,Hotel Management – Holiday Inn Express Fraser
5.0分
家庭亲子
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Staff was welcoming, friendly and accommodating. Really pleased with the customer service. Rooms were clean, quiet, and beds were comfortable.
I would like to see USB plugs or wireless charging in the rooms. Without a wall charger there was no way to charge my phone. Front desk lent me their own personal charging cube. Super nice!
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酒店回复: Dear Holly,Thank you for taking the time to share your review. We’re delighted to hear you enjoyed our welcoming and accommodating staff, as well as the cleanliness, comfort, and quiet of your room. It’s wonderful to know our team made such a positive impression—especially at the front desk for going above and beyond to ensure you could charge your phone.We also appreciate your feedback regarding USB plugs or wireless charging options in the rooms. Suggestions like yours help us identify ways to enhance our guest experience, and we’ll be sure to share this with our management team for future consideration.We look forward to welcoming you back to Holiday Inn Express Fraser for another comfortable stay.
5.0分
家庭亲子
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Love this spot. The front desk staff was very friendly and accommodating to our needs. Shout out to Manager Mya, amazing person and went above and beyond to help us. My family aLeo enjoyed the indoor pool and breakfast. Walkable to the grocery store and amazing Mexican restaurant across the street.
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear you and your family loved your stay with us. It’s great to know the front desk team made such a positive impact. We’ll be sure to pass along your kind words! Glad you enjoyed the indoor pool, breakfast, and our convenient location near local favorites. We hope to welcome you back again soon for another great stay in Fraser!Warm regards,Hotel Management – Holiday Inn Express Fraser
非常好！
好的！
服务很好
A dictionary definition of “ok”, but with luxury-adjacent pricing. In Iowa, it’s a $99 per night hotel. Let that be your guide.
Chose this hotel because of hot tub and pool and hot breakfast which all came through for us! But we were disappointed that we did not get the third floor and tub shower combo that we were promised after calling the hotel 6 weeks ago and speaking to the manager. But when we checked in they had no “notes on it. Nether did I get a feather free room. However, the room was clean and comfortable and looked out the back to the mountains. The hot tub made up for the lack of bath tub. We enjoyed our breakfast foods and think it great that the staff are allowed in at the end for their break, however they should be respectful of the noise level of their conversation while guests are still eating.
Great hotel in a perfect spot.
This was an incredible find. It was last minute and we bought it because of it's value. The room is a great size and ours had a balcony. The weather was beautiful and we opened the patio door for a while. The bed is really comfortable, the shower is great and the breakfast was big and delicious. Front desk was very helpful and amenities were top notch. We found tons of dining options and stopped next door to get groceries.
Pro
Cookies,free hot and cold water.
Excellent location.
Helpful staff.
Very clean.
Con
Refrig door and cabinet door it was in opened opposite making it more difficult to use.
I would like to compliment the people at the hotel, we had vehicle issues and they went out of their way to help us resolve the issue! Thank you so much!
Staff was welcoming, friendly and accommodating. Really pleased with the customer service. Rooms were clean, quiet, and beds were comfortable.
I would like to see USB plugs or wireless charging in the rooms. Without a wall charger there was no way to charge my phone. Front desk lent me their own personal charging cube. Super nice!
Love this spot. The front desk staff was very friendly and accommodating to our needs. Shout out to Manager Mya, amazing person and went above and beyond to help us. My family aLeo enjoyed the indoor pool and breakfast. Walkable to the grocery store and amazing Mexican restaurant across the street.