酒店回复: Thank you for your feedback. We will surely address your concerns with our team. We pride ourselves on providing clean, comfortable rooms with a wide arrangement of amenities for our guests to enjoy. We are sad to see they were not to your liking. On behalf of our entire team, please accept my sincerest apology for not exceeding your expectations, this is not the norm. We hope you will give us a chance to earn your business back in the future.
酒店回复: Hello John, Thank you for your feedback. We are sad to see that your stay did not meet your expectations. We will absolutely address these issues with our staff so we can be better prepared to fully satisfy our guests needs. The carpets were all professionally shampooed and cleaned prior to your stay, but we should have done a better job to ensure they were dried before checking you in. On behalf of our entire staff, please accept my sincerest apology for not exceeding your expectations. This is not the norm. We hope you will give us a chance to earn your business back in the future.
酒店回复: Thank you for your feedback! We are glad to see you enjoyed your stay with us and are looking forward to seeing you again soon!
4.0分
情侣出游
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Our room had a perfect view of Mt. Shasta. The rooms aren't updated but still very quaint. The staff is always accommodating. The hotel always seems expensive for what you get but i think its because there are not a lot of options in the area.
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酒店回复: Thank you for staying with us, David. We're glad you enjoyed the view and hope to see you again soon!
我喜欢干净卫生的酒店 附近也有其他的树屋酒店 但是感觉没有连锁酒店好 这个酒店地理位置优越 出门就可以看见雪山 吃饭也方便
酒店干净整洁，室内恒温泳池很棒。健身房的跑步机有点问题，但总体来说在沙斯塔山的住宿体验很好。离Bunny Flats开车很近。
只是睡一觉第二天一早就走了，没有任何问题。停车免费。
还算是可以吧
令人失望
我通常不住贝斯特韦斯特酒店，因为它们都是独立经营的，这造成了不一致。不过，考虑到这是BW+酒店，而且是树屋主题，我还是很高兴能住在这里。我喜欢树屋的主题，但酒店确实有点老旧过时了。我们入住期间，按摩浴缸一直坏着，而且我们到达时房间非常脏。几个插座松了，一盏灯坏了，所有的水龙头把手都松了，水都流不出来。空调积满灰尘，还有一股怪味，总的来说，房间对两个人来说有点小。下次我去沙斯塔山的时候，我会考虑住其他地方。
我简直不敢相信我们花了多少钱才住在这家老旧的汽车旅馆。房间又小又暗，而且设施陈旧。我们房间的地毯都湿透了，电视遥控器也坏了，不过我们只住一晚，所以也就勉强接受了。可惜的是，这附近也没多少其他选择。
我们一家人很喜欢室内泳池。沙斯塔山的景色很美，而且位置便利，方便我们去想去的地方。街对面有一家小电影院，我们晚上在那里看了《星际宝贝》。我们玩得很开心！
整个地方看起来都很棒……从大堂到房间，从用餐区到庭院！虽然房子比较老，但保养得非常好……维护得真好！！！我们一定会再住这里！
酒店不错。房间舒适，设施齐全。我遇到了账单问题，打电话寻求帮助。工作人员同意处理，但几乎没有任何进展。
Our room had a perfect view of Mt. Shasta. The rooms aren't updated but still very quaint. The staff is always accommodating. The hotel always seems expensive for what you get but i think its because there are not a lot of options in the area.