The staff made the experience they were amazing! I’d give it 5 stars if the smell and Key card not working everyday didn’t dampen the vibe
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酒店回复: Thank you so much for the kind words about our staff! We'll make sure they know how much you appreciated them—they're going to be thrilled to hear it! 🌟Now, about that smell and the key card situation... yeah, we definitely dropped the ball there. A funky smell and a key card that quits on you daily? That's not the vibe we're going for AT ALL. We're investigating the smell issue and giving our key card system a serious talking-to because you shouldn't need to visit the front desk like it's your part-time job!We really appreciate your honest feedback—it helps us fix what needs fixing. Hopefully next time you visit, the only thing you'll notice is our amazing staff (and everything else working perfectly). We'd love the chance to earn that 5th star from you!Thanks again for staying with us!
5.0分
其他
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The room was very clean. The staff was super friendly. The continental breakfast was delicious. My son really loved that he could make his own waffle. It was very close to the Nut Tree Plaza Vacaville outlet mall. I would definitely stay there again.
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酒店回复: Thank you for your review. We're glad to hear you enjoyed your recent stay with us at Best Western Heritage Inn. Thank you again for choosing Best Western Heritage Inn, and we hope to see you again soon. Best, Best Western Heritage Inn
5.0分
其他
There were some challenges with the key card. The maintenance and front desk employees were bery respectful and concerned.
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酒店回复: Wow, a perfect 10—thank you so much!We're really sorry you had trouble with the key card (those things can be so finicky!), but we're glad our maintenance and front desk teams were able to help turn things around. They'll be so happy to hear you felt taken care of—that's exactly what we're all about!Thanks for being understanding and for recognizing our team's efforts. We truly appreciate it, and we hope your next stay is completely hassle-free from start to finish!See you next time!
4.0分
商务出差
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I would have liked to get the reservation $ that ******* mixed up . all that had to be done was o.k. it.November 8th to the 9th . Not an upscale place but a great value.
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酒店回复: Thanks for the 8 out of 10 and for recognizing the value we offer!We're really sorry about the confusion with your reservation pricing—that's frustrating, and we totally get it. We wish we could've sorted that out for you more smoothly during your stay. If there's anything still unresolved or if you'd like to discuss it further, please don't hesitate to reach out to us directly. We'd be happy to see what we can do!We appreciate you staying with us and hope to welcome you back again soon!
洗手间有很多小飞虫，卫生不好。但服务员态度真的是超级好👍很暖心，设施陈旧，性价比太低。
糟糕的体验
我们住在131房间，两天前要求客房服务，结果被无视了。床铺和毛巾都没铺好，客房服务人员也只是找借口解释为什么没做。房间很臭，很旧，而且从第一天起厕所就一直有问题。
淋浴坏了，我打电话给前台，他们让我把它往左转而不是往右转。实际上，你得用很大的力气才能把它拉出来，感觉好像要把它弄断了才能出水。
我不会再住这里了。
入住和退房都很方便
泳池很恶心。
没有残疾人专用电梯。
楼梯没有扶手，扶不住。
地理位置很棒。工作人员很棒，但房间看起来像是在装修中。床很不舒服。
一切都很顺利，帮助我们的人都很棒，我毫无疑问会回到这家酒店。
The staff made the experience they were amazing! I’d give it 5 stars if the smell and Key card not working everyday didn’t dampen the vibe
The room was very clean. The staff was super friendly. The continental breakfast was delicious. My son really loved that he could make his own waffle. It was very close to the Nut Tree Plaza Vacaville outlet mall. I would definitely stay there again.
There were some challenges with the key card. The maintenance and front desk employees were bery respectful and concerned.
I would have liked to get the reservation $ that ******* mixed up . all that had to be done was o.k. it.November 8th to the 9th . Not an upscale place but a great value.