酒店回复: Thank you for your feedback! We're glad to hear you enjoyed your stay and appreciated the daily room cleaning service. We understand that our location may be a bit farther from downtown Longmont than some guests expect, but we hope the peaceful surroundings and quality of service made up for the extra distance. We appreciate your comments and hope to welcome you again in the future!
3.0分
其他
原文
翻译提供方：Google
房间四天都没打扫过。我没有收到干净的毛巾。
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear that your room was not serviced during your stay and that you did not receive fresh towels. This is not the experience we want for our guests, and we apologize for the inconvenience. We’ll be addressing this with our housekeeping team to ensure it doesn’t happen again. We appreciate you bringing it to our attention and hope you’ll consider giving us another chance in the future.
1.0分
其他
原文
翻译提供方：Google
床和枕头很糟糕，早餐很差
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酒店回复: Thanks for your feedback — we’re really sorry to hear that your stay wasn’t what you expected. We’re especially disappointed to learn about the issues with the beds, pillows, and breakfast, and that you felt neglected. That’s definitely not the experience we aim to provide.We’re taking your comments seriously and will be looking into these concerns with our team to make sure we do better moving forward.
3.0分
其他
We stayed there five nights. The room was never cleaned. I had to go down and get towels. I had to go down and get toilet paper.
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酒店回复: We apologize for the unfortunate circumstance that caused your room to not be serviced after the 3rd night of your stay. I reviewed your reservations and it seems that our service schedule didn't catch this reservation as it was rebooked as separate reservations on multiple nights. As, such, our system can miss these rooms since it is based on continuous arrival-departure dates. We will look for a more robust solution for these situations. If we get the opportunity to host you again, know that we are happy to service your room any day upon request as well. Thank you for your feedback.
4.0分
情侣出游
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Staff was great, particularly the food service lady in the morning for breakfast. Really good location. The only issue I have is the smell of the cleaning products which are super strong. So if you are sensitive to that, this might not be the place for you.
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酒店回复: Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and memorable experience for every guest, and it’s great to know we succeeded during your visit.If your travels bring you back to the area, we’d be delighted to welcome you again.Thank you for choosing our hotel and for taking the time to share your kind words!
5.0分
其他
This hotel and city are great. I loved the people. Every person I encountered were so friendly and eager to help. Would stay again.
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酒店回复: These types of reviews mean so much to me and our staff! Thank you for taking the time to make the review and we hope to see you back soon!
5.0分
其他
Room was clean. Bathroom was a little small for two people trying to use the mirror at the same time.
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酒店回复: Thank you for the feedback! We're glad to hear the room was clean. We appreciate your note about the bathroom size—your input helps us identify areas for improvement. We hope it didn’t cause too much inconvenience and that you had an otherwise comfortable stay!
5.0分
其他
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I stayed here for 8 days for a family emergency. This is a no frills hotel. However, everything was excellent. The room was large, quiet every night and the staff is very friendly. I would highly recommend.
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酒店回复: Thank you so much for your kind review! We’re glad you had a comfortable stay during a difficult time and truly appreciate your recommendation
3.0分
情侣出游
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The hotel had a decent breakfast and the front desk was welcoming. We were there for 6 nights and our room was only serviced once, and only after we spoke to,staff about it.
The hotel is pretty dated, especially the bathroom.
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酒店回复: Thank you for your review, we value any input our guests might have! We're so glad you enjoyed breakfast and that our front desk was welcoming. We strive for excellent customer service. We hope to see you back soon.
态度非常好，非常有礼貌。
不错的酒店，但距离朗蒙特较远。
我们的房间每天都会打扫（根据要求）。
房间四天都没打扫过。我没有收到干净的毛巾。
床和枕头很糟糕，早餐很差
We stayed there five nights. The room was never cleaned. I had to go down and get towels. I had to go down and get toilet paper.
Staff was great, particularly the food service lady in the morning for breakfast. Really good location. The only issue I have is the smell of the cleaning products which are super strong. So if you are sensitive to that, this might not be the place for you.
This hotel and city are great. I loved the people. Every person I encountered were so friendly and eager to help. Would stay again.
Room was clean. Bathroom was a little small for two people trying to use the mirror at the same time.
I stayed here for 8 days for a family emergency. This is a no frills hotel. However, everything was excellent. The room was large, quiet every night and the staff is very friendly. I would highly recommend.
The hotel had a decent breakfast and the front desk was welcoming. We were there for 6 nights and our room was only serviced once, and only after we spoke to,staff about it.
The hotel is pretty dated, especially the bathroom.