酒店回复: Dear guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location, amenities, and staff to your liking. We look forward to welcoming you back in the future for another fantastic stay! Kindest regards,Christian NasoGuest Experience Manager
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We deeply regret that your experience did not meet your expectations, and we sincerely apologise for the issues you encountered during your stay.We understand your frustration with the room not matching the description you expected, and we are sorry for the inconvenience caused by the slanted windows and for the cleanliness concerns with the sheets and the lack of a lid for the bottled water. Please know that these are not the standards we strive to uphold, and we will address these matters with our housekeeping team to ensure they are properly resolved.In an effort to make your stay more comfortable, we showed you a different room and we did offer to shorten your stay free of charge, and we genuinely hoped this would improve your experience. However, we understand that this situation was far from ideal, and we are truly sorry for any distress this caused.We appreciate your feedback as it helps us to improve, and we hope you will consider giving us another chance in the future to provide you with the stay you deserve.Warm regards,Domiziana LoiaconoGEM
酒店回复: Dear guest,I am truly sorry to hear about your experience at the hotel. It sounds incredibly frustrating to deal with issues like inadequate lighting, unadjustable water temperature, and especially the misunderstanding regarding your breakfast charges. Your feelings are completely valid, and it's disappointing when expectations aren not met, especially at a five-star establishment. I hope that you are able to resolve the situation and receive a fair outcome. Thank you for sharing your feedback, as it is important for others to be aware of such experiences.Sincerely,Guest Experience Team
酒店回复: Dear guest,Thank you for staying with us and for sharing your feedback! I am delighted to see you had an overall good experience with us, I have shared the comment with the team as a moment of celebration. I hope we will be able to welcome you back soon!Sincerely,Montcalm East Management Team
酒店回复: Dear guest,Thank you for staying with us and for taking the time to share your feedback.Unfortunately you haven't shared your name and it is impossible for me to investigate further.RegardsIngrid MoreniGeneral Manager
5.0分
高级特大床房
家庭亲子
给小朋友的礼物特别惊艳
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酒店回复: Dear cassandra0625,Thank you for staying with us and for sharing your feedback! I am delighted to see you had an overall good experience with us, I have shared the comment with the team as a moment of celebration. I hope we will be able to welcome you back soon!Sincerely, Christian NasoGuest Experience Manager
5.0分
高级特大床房
家庭亲子
精致舒适出行方便
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酒店回复: Dear Guest,Thank you for staying with us and for taking the time to share your review.I am glad to read that you enjoyed your stay and look forward to welcoming you back soon.RegardsIngrid MoreniGeneral Manager
服务很好 前台帮忙办了很多行李
地理位置和交通都很方便
酒店非常差，我定的高级特级大床房，只给我一间窗户都是斜的像阁楼一样的房间，而且床单有污渍，也没有盖子禁闭的瓶装水，反正体验实在太差了
10/10的体验，我太爱这家酒店和它的地理位置了！
首先房间的灯光设置不方便，浴室的水温也无法调节。此外，最让我无法忍受的就是在我退房之后，也没有我的确认之后扣了我每天两人的早餐，四晚的住宿总共扣了我152磅，我一个人住宿怎么来的两人份早餐？后来经过多次沟通，说我在入住的时候同意了早餐。如果我同意了早餐，怎么可能每个早上从来没有去过餐厅？更何况我一个人住，哪里来的两人份早餐？真是想坑人想疯啦！一个所谓的五星级酒店，在退房的时候都没有任何确认直接扣钱，这操作也是闻所未闻！劝退各位，一定不要入住！
这绝对是我住过的最好的酒店之一。工作人员的服务令人难以置信，他们非常周到和友善。不幸的是，房间在我办理入住时还没准备好。酒店设计得很漂亮。我一定会再来的。
伦敦酒店通病，贵而小，非常普通的酒店，但是总体安静睡的还可以。早饭普通能凑合, 酒店服务还算可以，问了都会很nice的帮你解答。
位置很棒，附近有各种餐馆和杂货店。离火车站和公交站也很近。房间舒适干净。员工态度友好，乐于助人。刚入住时房间地毯有点黏，但客房服务来了两次之后就改善了。
房间尺寸是可以的，但是前台和用餐服务很差，酒店搞错乱收费，给前台打电话询问去，全部都是甩锅，至今都为你有收到退款，印象非常差劲！
给酒店打过2个电话了，一直都是说去讨论追究，每次电话里都承诺当天立刻回复邮件，但是1个月了，至今没有收到任何邮件，也没有电话。 非常差劲！！大家都不要来住。 每晚大概300磅的酒店费真的非常不值得！说实话，这个价格在伦敦选择性很多！我觉得酒店是看人下菜碟，感觉是中国游客，对他们来说是一次性消费者就各种不处理，推卸责任。 非常的不好的体验！态度也有问题！
给小朋友的礼物特别惊艳
精致舒适出行方便