酒店回复: ¡Gracias por los excelentes comentarios! Nos disculpamos por los elementos mencionados en la reseña con los que tuvo problemas. Buscaremos formas de mejorar y esto nos ayudará a tener una idea de qué debemos mirar. ¡Gracias de nuevo y esperamos verle nuevamente en el futuro!
4.0分
家庭亲子
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Everything about our stay was perfect. Clean rooms, comfortable beds, beautiful views of the mountains, spacious rooms. However, sometime during the third night we stayed there, the property lost power, and we had no electricity until we checked out at 10 AM the following morning. That was an inconvenient as I had to do my makeup out on the balcony and could not curl my hair. So glad this happened on the day we left, and not the day we had to get ready for the wedding we were in town for. The front desk gentleman was very kind though and gave us cold drinks from the mini store. We also witnessed the kitchen staff making numerous trips to the hotel next-door to warm up food for the free breakfast. I would suggest that if the power goes out again, there’s more emergency lighting in the hallways and on the stairs. Those areas were dark.
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酒店回复: Thank you, Sara for being so understanding about the power outage during your stay. We are glad it was not the day before when everyone was getting ready for the wedding! We hope to see you again in the future!
5.0分
家庭亲子
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Property was nice. I recommend breakfast. It was wonderful and not what you expect for a hotel. It is right in the middle of a big shopping district. I would not have booked it if I knew this.But, it was convenient.
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酒店回复: Thank you, Gail for the great feedback! We love to hear you enjoyed the breakfast while staying with us! We hope to see you again if you're in the area!
5.0分
家庭亲子
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Property is clean and nicely maintained. Staff were very courteous. It’s conveniently located in Castle Rock. Complementary breakfast was very good. Overall, great experience.
酒店回复: Thank you, Vinay for the Amazing review!
5.0分
商务出差
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Normally, the best westerns on the East Coast are not very good but this one is top shelf, extremely well staffed the breakfast is absolutely delicious and the rooms are just wonderful!
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酒店回复: Thank you, Andrea for the absolutely wonderful review! We are glad you enjoyed the breakfast and the staff while staying with us! We look forward to seeing again next time you're in the area!
4.0分
家庭亲子
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The only problem was a check in. The form that Best Western asks to be filled out prior to arrival is the same form to be filled out at check in. Not a big deal, but annoying after a long day.
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酒店回复: Thank you, Ray for the feedback! We will look into making sure when you have signed the form online that you won't need to do that on site as well. Thank you for bringing it to our attention! We hope to see you again in the future!
房间规矩，周边很多同类酒店，食宿方便
一切都很好，房间、午餐和服务都很棒。
就是他们在我的信用卡上收了50美元的押金，但事先没有通知我。
如果他们退还我的押金，我会再告诉大家。
没什么好抱怨的，早餐简单但很棒。
太棒了
酒店总体来说还不错。
干净舒适。
说实话，就这个价格而言，我期待的太多了。
酒店比较老旧，不够现代。
洗发水和护发素只供一人使用，不适合四人使用。
Everything about our stay was perfect. Clean rooms, comfortable beds, beautiful views of the mountains, spacious rooms. However, sometime during the third night we stayed there, the property lost power, and we had no electricity until we checked out at 10 AM the following morning. That was an inconvenient as I had to do my makeup out on the balcony and could not curl my hair. So glad this happened on the day we left, and not the day we had to get ready for the wedding we were in town for. The front desk gentleman was very kind though and gave us cold drinks from the mini store. We also witnessed the kitchen staff making numerous trips to the hotel next-door to warm up food for the free breakfast. I would suggest that if the power goes out again, there’s more emergency lighting in the hallways and on the stairs. Those areas were dark.
Property was nice. I recommend breakfast. It was wonderful and not what you expect for a hotel. It is right in the middle of a big shopping district. I would not have booked it if I knew this.But, it was convenient.
Property is clean and nicely maintained. Staff were very courteous. It’s conveniently located in Castle Rock. Complementary breakfast was very good. Overall, great experience.
Normally, the best westerns on the East Coast are not very good but this one is top shelf, extremely well staffed the breakfast is absolutely delicious and the rooms are just wonderful!
The only problem was a check in. The form that Best Western asks to be filled out prior to arrival is the same form to be filled out at check in. Not a big deal, but annoying after a long day.