酒店回复: Dear Guest,Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations, especially regarding breakfast, the dining tables, and towel cleanliness. We appreciate your feedback about the beds being comfortable and will use your comments to make necessary improvements. We hope to provide you with a better experience in the future!Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
员工非常好。早餐很棒，适合旅途中享用。停车位充足。安全。光线充足。房间适合短期住宿。
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酒店回复: Dear Guest, We're delighted to hear that you had such a positive experience with our friendly staff and enjoyed our breakfast options. It's great to know you felt safe and found the parking convenient. We appreciate your feedback and look forward to welcoming you back for your next stay!Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
基本住宿
床真的很舒服，按摩浴缸很不错，但空调效果不太好。
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酒店回复: Dear Latoya,Thank you for your feedback. We are pleased to hear that you found the bed comfortable and enjoyed the jacuzzi. We apologize for the inconvenience caused by the air conditioning not functioning properly. Ensuring a comfortable environment is our priority, and we will address this issue promptly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
5.0分
家庭亲子
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Great stay. Room was spacious and clean. Nice breakfast variety and quality of food was better than most other hotels that I have stayed in. I have stayed in this hotel several times and every stay has been Great!
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酒店回复: Dear Guest,Thank you so much for your outstanding feedback! We’re thrilled to hear you enjoyed the spacious, clean room and our breakfast variety. It means a lot that you choose to stay with us again and again. We truly appreciate your loyalty and look forward to continuing to provide great experiences on every visit.Sincerely, Hotel Manager
1.0分
其他
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This BW needs upgrades & freshened up. The 1st room the door appeared to have been repaired & NOT done well as we could see 1 to 2 inch gap to hall! Cleaning staff was rude when I asked for towels. They practically pushed their way into our room! We do not ask for daily service, it's not welcomed & we keep the privacy sign on door for a reason. They keep a back door open ALL the time which is a security issue, it should require a guest key card to enter. We will not stay at this BW again & we're highly considering another hotel brand. BW accommodations consistency is lacking and we're frankly, tired of it.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet expectations and appreciate your observations regarding room condition, housekeeping, and security. Your comments are valuable and will help guide improvements. We hope future stays can provide a more comfortable and secure experience.Sincerely, Hotel Manager
5.0分
其他
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Staff was very friendly & accommodating. My room was very clean.
The coffee was very blah & watery & the towels were pretty rough on my skin. But I would still give a 5 star review!
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found our staff friendly and your room clean. We appreciate your notes on the coffee and towels and will work on improving them. We’re thrilled you’d still give us five stars!Sincerely, Hotel Manager
4.0分
情侣出游
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We came to visit family, overall everything was good. Would have been nice if the room key would open the exterior door from the parking garage. I didn't care for having to walk around the outside of the hotel after 10 pm. The breakfast was a little lacking but acceptable compared to some other hotels. Carpet in our room could stand a deep clean as there were several stains. Towels could be softer but were clean. As was the rest the room. We stay here usually once a year. Will be back next year.
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酒店回复: Dear Guest,Thank you for your detailed feedback, Milton. We are glad you had a good stay and appreciate your continued visits each year. Your comments about room access, breakfast, and amenities are helpful and will guide improvements. We look forward to welcoming you back next year for another comfortable stay.Sincerely, Hotel Manager
5.0分
家庭亲子
Everything was very clean. The breakfast was excellent. The staff was very nice and polite.
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酒店回复: Dear Guest,Thank you, Phyllis, for your wonderful feedback. We are thrilled to hear you enjoyed the cleanliness, breakfast, and friendly service from our team. Your kind words mean a lot and inspire us to keep providing a welcoming and comfortable stay. We look forward to seeing you again soon.Sincerely, Hotel Manager
3.0分
家庭亲子
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Room was very nice. Only complaint was there was about a one in gap in the entry door of of room that you could see into and out of the room. And the extra protection latch to the entry door had been removed.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased that you found your room very nice and comfortable. We regret that the entry door had a gap and that the extra protection latch had been removed, which affected your sense of privacy and security. Please be assured that we are reviewing these concerns with our maintenance team to ensure all doors meet safety and comfort standards for future guests. Your comments are valuable in helping us improve the overall experience.Sincerely,Hotel Manager
我们旅行途中车子抛锚了，我预订了最近的一家酒店。当我办理入住时，他们不接受我的情感支持动物（ESA），尽管我有它所有的证明文件。所以他们很爽快地退了钱给我，但根本不考虑我们的处境，当时我们车坏了，又遇上暴风雪，附近也没有其他选择，真是进退两难。不用说，我和我男朋友还有我的狗狗不得不在严寒和大雪中步行到最近的廉价酒店，那地方虽然不怎么样，但他们对我的情况非常友善和体谅。所以，这不是一次很好的经历。
住宿
体验不太好。早餐一般，餐桌很松。它们经常摇晃。毛巾的清洁度也很一般。床很舒服。总的来说，我们的住宿很一般。
员工非常好。早餐很棒，适合旅途中享用。停车位充足。安全。光线充足。房间适合短期住宿。
基本住宿
床真的很舒服，按摩浴缸很不错，但空调效果不太好。
Great stay. Room was spacious and clean. Nice breakfast variety and quality of food was better than most other hotels that I have stayed in. I have stayed in this hotel several times and every stay has been Great!
This BW needs upgrades & freshened up. The 1st room the door appeared to have been repaired & NOT done well as we could see 1 to 2 inch gap to hall! Cleaning staff was rude when I asked for towels. They practically pushed their way into our room! We do not ask for daily service, it's not welcomed & we keep the privacy sign on door for a reason. They keep a back door open ALL the time which is a security issue, it should require a guest key card to enter. We will not stay at this BW again & we're highly considering another hotel brand. BW accommodations consistency is lacking and we're frankly, tired of it.
Staff was very friendly & accommodating. My room was very clean.
The coffee was very blah & watery & the towels were pretty rough on my skin. But I would still give a 5 star review!
We came to visit family, overall everything was good. Would have been nice if the room key would open the exterior door from the parking garage. I didn't care for having to walk around the outside of the hotel after 10 pm. The breakfast was a little lacking but acceptable compared to some other hotels. Carpet in our room could stand a deep clean as there were several stains. Towels could be softer but were clean. As was the rest the room. We stay here usually once a year. Will be back next year.
Everything was very clean. The breakfast was excellent. The staff was very nice and polite.
Room was very nice. Only complaint was there was about a one in gap in the entry door of of room that you could see into and out of the room. And the extra protection latch to the entry door had been removed.