酒店回复: Sincere apologies your stay fell short, your comments have been forwarded to our housekeeping and maintenance teams
5.0分
其他
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The staff were super friendly, down tovearth friendly, not fake friendly. They were also helpful and prompt about it when I had trouble with the tv. Rooms were clean and breakfast was very good. How coffee, tea, and water available at all hours & free.
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酒店回复: Hi Tania,Thank you so much for your kind words! We’re glad you enjoyed your stay and appreciated our team. Hope to see you again soon.Best regards,Ven Manager, Baymont Durango
1.0分
家庭亲子
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The room was dirty, someone came in and went through our luggage and left the door open. Never cleaned the room gave us fresh towels. Will not return. 1 star is not even deserved
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酒店回复: Hi Regina,I’m very sorry your room did not meet expectations. I appreciate you letting us know. we’ll review our cleaning and security procedures. We hope you’ll consider giving us another chance.
1.0分
其他
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I’m a pretty easy going person. My husband had a hip replacement and I booked this hotel to get a good night sleep and a hot shower. I let the front desk know I’d be checking in between 10-10:30pm. When I arrived there was a sign saying ring the bell on the front desk for service. I rang it, no answer, I called the front desk no answer, rang the bell again no answer. I thought maybe he had to step out. At one point I could hear someone so I rang the bell again and called out. After 20 minutes I decided to just leave and go get another hotel. Just then he showed. Once I got to my room it smelled like someone had been smoking in it and that they tried to cover it up with what smelled like a powerful deodorizer. My eyes instantly started to water. The king bed was cozy. Next morning went to take shower ice cold water. I informed the front desk and got “sorry” I took a cold sponge bath with the tattered wash cloth they provided. Before heading back to the hospital I went to grab a couple yogurts and the refrigerator was hot and all the yougurts were hot.
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酒店回复: Hi Lyneth,I’m sorry you had difficulty at check-in, and that the room and shower weren’t up to standard. That falls short of what we strive for. We will look into this immediately.Best regards,Ven
3.0分
其他
Breakfast selection was good.
The room furnishings need to be fixed. Some of the drawers were broken. Bathroom needed a night light.
The bed was comfortable.
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酒店回复: Thank you for sharing your feedback. We’re happy to hear you enjoyed the breakfast and found the bed comfortable. We appreciate you letting us know about the broken drawers and the bathroom lighting suggestion our team will look into these right away. We value your input and hope to welcome you back for an even better experience next time.
3.0分
家庭亲子
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This is a good stop over hotel, nothing fancy. The upgrades to the room are done very sloppy, paint drips, areas not finished painted, just overall looks like a poor job of remodeling.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you found our hotel convenient for your stopover, but we apologise for the quality of the recent room upgrades not meeting expectations. Your comments about the finishing work and overall appearance have been shared with our maintenance team to ensure improvements. We appreciate your input and hope to provide a more better experience next time.
4.0分
其他
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There is always room for improvement that’s how you stay ahead of the competition.
My 2 recommendations
1 replace the dresser
2, add shears to the windows so you can open the curtains during the day and not feel like a fish everyone staring at you
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酒店回复: Thank you for taking the time to provide your feedback. We are so sorry to hear you had a bad experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. we hope you will consider staying with us again.Best regards,Baymont by Wyndham Durango
3.0分
其他
Durango
I could hardly open my room door with 2 hands. Motel is in a state of disrepair and needs to be updated!
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酒店回复: Thank you for taking the time to provide your feedback. We are so sorry to hear you had a bad experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. we hope you will consider staying with us again.Best regards,Baymont by Wyndham Durango
虽然这家酒店的价格没得说，但它并没有达到我的预期。从位置上看，酒店靠近一条相当繁忙的街道，而且墙壁很薄，门也有缝隙，所以外面车辆经过和一切喧闹声我都能听得一清二楚。
此外，酒店官网和评论区看到的照片并不能真实反映酒店的实际样子。感觉这家酒店翻修了一半就停工了。
住得非常棒，员工超级友好！
很旧，看起来很脏。入住手续很简陋。那个女人不知道该怎么做，还问我能不能复印我的护照和信用卡。这简直让人无法接受！
The staff were super friendly, down tovearth friendly, not fake friendly. They were also helpful and prompt about it when I had trouble with the tv. Rooms were clean and breakfast was very good. How coffee, tea, and water available at all hours & free.
The room was dirty, someone came in and went through our luggage and left the door open. Never cleaned the room gave us fresh towels. Will not return. 1 star is not even deserved
I’m a pretty easy going person. My husband had a hip replacement and I booked this hotel to get a good night sleep and a hot shower. I let the front desk know I’d be checking in between 10-10:30pm. When I arrived there was a sign saying ring the bell on the front desk for service. I rang it, no answer, I called the front desk no answer, rang the bell again no answer. I thought maybe he had to step out. At one point I could hear someone so I rang the bell again and called out. After 20 minutes I decided to just leave and go get another hotel. Just then he showed. Once I got to my room it smelled like someone had been smoking in it and that they tried to cover it up with what smelled like a powerful deodorizer. My eyes instantly started to water. The king bed was cozy. Next morning went to take shower ice cold water. I informed the front desk and got “sorry” I took a cold sponge bath with the tattered wash cloth they provided. Before heading back to the hospital I went to grab a couple yogurts and the refrigerator was hot and all the yougurts were hot.
Breakfast selection was good.
The room furnishings need to be fixed. Some of the drawers were broken. Bathroom needed a night light.
The bed was comfortable.
This is a good stop over hotel, nothing fancy. The upgrades to the room are done very sloppy, paint drips, areas not finished painted, just overall looks like a poor job of remodeling.
There is always room for improvement that’s how you stay ahead of the competition.
My 2 recommendations
1 replace the dresser
2, add shears to the windows so you can open the curtains during the day and not feel like a fish everyone staring at you
Durango
I could hardly open my room door with 2 hands. Motel is in a state of disrepair and needs to be updated!