酒店回复: Sincere apologies your stay fell short, your comments have been forwarded to our housekeeping and maintenance teams
4.0分
其他
Older hotel. Not what was expected in a Baymount Wyndham hotel. It’s in name only. Could you a major renovation.
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酒店回复: Thank you for taking the time to provide your feedback. We are so sorry to hear you had a bad experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. we hope you will consider staying with us again.Best regards,Baymont by Wyndham Durango
1.0分
其他
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WAY OVERPRICED! We are not one to complain about our stay usually but this place was bad. First thing we noticed was that our room window was cracked and inside had holes in the bathroom and in the closet. There was painters tape left on the windows. The room look like it was never finished from building it. Overall it was not clean. I would not recommend staying here. Hopefully they can use this review as a motivator to finish the room and clean it.
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酒店回复: Hi Irene,I’m very sorry your room condition fell below expectations. We are addressing the cracked window, unfinished areas, and cleanliness issues immediately. Thank you for bringing this to our attention.Ven, Manager, Baymont Durango
2.0分
其他
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Bitter
The facility in the bath did not work. Called the front desk, to be told the maintenance person was on the way. 30 minutes later, called again. Told 5 maybe 10 minutes out. Another 30 still no one. Personal visit to the desk. Asked for another room, told there was none. Asked for a refund, miraculously a room became available. Second goon:no television and it smaller. Toilet leaking at the base. Another front desk visit. Refund granted. Not someplace I’ll visit again. EVER!
3.0分
其他
Dirty finger prints on all doors, bathroom wall patched, pool area in total disrepair. Breakfast dreadful.
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酒店回复: We’re very sorry to hear about your experience. Your comments regarding cleanliness, maintenance, and breakfast are concerning, and we truly regret that we did not meet expectations. Please know we will share your feedback with our team to ensure these issues are addressed promptly.We hope for another opportunity to properly host you in future
4.0分
家庭亲子
Property was ok for the price, the bed wad comfortable and the rooms did look similar to the pictures,
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酒店回复: Thank you for your feedback. We’re sorry to hear about your recent experience. We value your insights and are continually working to enhance our guest experience.Your comments have been shared with our team, and we are implementing changes to ensure future guests have a better experience. We hope to have the chance to welcome you back and exceed your expectations.Best regards,Baymont by Wyndham Durango
1.0分
情侣出游
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We were so disappointed with this hotel. It was dark, dirty and disgusting. There were transient people hanging around, our room smelled, we weren't sure of what. We checked in and checked out 5 mins later. When we told the front desk why we were leaving, they did offer another room however, the overall vibe of this hotel was terrible. I would NEVER EVER RECOMMEND this hotel. The girl at the desk said she would refund my money when the manager returned but when ******* called to obtain my refund they refused. This hotel is NOT WORTH A PENNY! The beds were thin, the AC was old and the whole place needs to be demolished! DO NOT STAY AT THIS HOTEL. The room was uninviting. The parking lot was dark, had old sofas and trash laying around. There were workers sitting on an old sofa outside next to our room watching the TV from outside and smoking. The lobby seemed to have either workers or the family of the staff hanging around. It was more like an hourly hotel than any property by Wyndham. Whyndham should be ashamed to have their name on this property! I WANT A REFUND! This property is so desparate they won't even refund $106! And I had a $42 CREDIT FROM ******* so the rate of this room was close to $150! This honestly was the worst property. And how hard up must the owners be that they won't even refund $106! PATHETIC is being kind!
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酒店回复: Thank you for taking the time to provide your feedback. We are so sorry to hear you had a bad experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. we hope you will consider staying with us again.Best regards,Baymont by Wyndham Durango
1.0分
其他
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Shabby and dirty
This hotel is the shabbiest, dirtiest hotel I think I’ve ever stayed in. There was a 30’ extension cord from the tv to a distant outlet. Smoke detector falling out of the ceiling. Torn curtain. Broken AC. Chipped paint. Dirt and messy caulking in the bathroom. Broken cheap furniture.
I will not ever stay at another Baymont by Wyndham!
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酒店回复: Thank you for taking the time to provide your feedback. We are so sorry to hear you had a bad experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. we hope you will consider staying with us again.Best regards,Baymont by Wyndham Durango
住得非常棒,员工超级友好!
虽然这家酒店的价格没得说,但它并没有达到我的预期。从位置上看,酒店靠近一条相当繁忙的街道,而且墙壁很薄,门也有缝隙,所以外面车辆经过和一切喧闹声我都能听得一清二楚。
此外,酒店官网和评论区看到的照片并不能真实反映酒店的实际样子。感觉这家酒店翻修了一半就停工了。
很旧,看起来很脏。入住手续很简陋。那个女人不知道该怎么做,还问我能不能复印我的护照和信用卡。这简直让人无法接受!
Older hotel. Not what was expected in a Baymount Wyndham hotel. It’s in name only. Could you a major renovation.
WAY OVERPRICED! We are not one to complain about our stay usually but this place was bad. First thing we noticed was that our room window was cracked and inside had holes in the bathroom and in the closet. There was painters tape left on the windows. The room look like it was never finished from building it. Overall it was not clean. I would not recommend staying here. Hopefully they can use this review as a motivator to finish the room and clean it.
Bitter
The facility in the bath did not work. Called the front desk, to be told the maintenance person was on the way. 30 minutes later, called again. Told 5 maybe 10 minutes out. Another 30 still no one. Personal visit to the desk. Asked for another room, told there was none. Asked for a refund, miraculously a room became available. Second goon:no television and it smaller. Toilet leaking at the base. Another front desk visit. Refund granted. Not someplace I’ll visit again. EVER!
Dirty finger prints on all doors, bathroom wall patched, pool area in total disrepair. Breakfast dreadful.
Property was ok for the price, the bed wad comfortable and the rooms did look similar to the pictures,
We were so disappointed with this hotel. It was dark, dirty and disgusting. There were transient people hanging around, our room smelled, we weren't sure of what. We checked in and checked out 5 mins later. When we told the front desk why we were leaving, they did offer another room however, the overall vibe of this hotel was terrible. I would NEVER EVER RECOMMEND this hotel. The girl at the desk said she would refund my money when the manager returned but when ******* called to obtain my refund they refused. This hotel is NOT WORTH A PENNY! The beds were thin, the AC was old and the whole place needs to be demolished! DO NOT STAY AT THIS HOTEL. The room was uninviting. The parking lot was dark, had old sofas and trash laying around. There were workers sitting on an old sofa outside next to our room watching the TV from outside and smoking. The lobby seemed to have either workers or the family of the staff hanging around. It was more like an hourly hotel than any property by Wyndham. Whyndham should be ashamed to have their name on this property! I WANT A REFUND! This property is so desparate they won't even refund $106! And I had a $42 CREDIT FROM ******* so the rate of this room was close to $150! This honestly was the worst property. And how hard up must the owners be that they won't even refund $106! PATHETIC is being kind!
Shabby and dirty
This hotel is the shabbiest, dirtiest hotel I think I’ve ever stayed in. There was a 30’ extension cord from the tv to a distant outlet. Smoke detector falling out of the ceiling. Torn curtain. Broken AC. Chipped paint. Dirt and messy caulking in the bathroom. Broken cheap furniture.
I will not ever stay at another Baymont by Wyndham!