Room was dark, outdated, and walls were dirty. Site advertised pool was working when checking in we were handed a piece of paper about location and was noted the pool was closed. This should be on website. Families choose hotels with working amenities.
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酒店回复: Thank you for your review - we will 100% take this feedback into consideration as we complete our current renovation. We hope to have you back once the pool is re-opened to make your next stay worthy of a 10!
1.0分
其他
The pool and hot tub was closed. Breakfast was 15.00 not included. I expected more for almost 200.00
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酒店回复: We are truly sorry for your 2/10 stay experience with us. We hope to have you back once our pool renovation is complete to make your next stay worthy of a 10!
4.0分
其他
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The hotel was clean and conveniently located for easily walking around town. We attended the Princess Theatre so very walkable to the downtown areas. Lots of traffic on highway so very noisy outside but doors inside were soundproof and quiet.
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酒店回复: Thank you for taking the time to share your stay experience! We hope to welcome you back to Decatur soon
5.0分
其他
Room was clean with a nice view of the river. Shania and the entire staff were courteous and helpful, as always!
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酒店回复: Thank you for the 10! So glad to hear you had a great stay. Come back soon!
3.0分
其他
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Room was clean, but we only had 2 towels and 0 wash cloths, and no floor towel, for 4 people. We text the number and asked the person on the other end to leave them at the door. The had the batch & hand towels there around 5 minutes. We could hear some road noise. There were also no cookies that evening. We were told we could get some in the morning, but we did not ask.
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酒店回复: Thank you for taking the time to leave a review. Next time you stay, we can put you on the riverside where it is much quieter!
2.0分
家庭亲子
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The hotel has been updated, but our room had several issues. I was thankful to get a suite that my family of 6 all could stay in together, especially because three of them are children 6 and under so split rooms are hard. But rust colored water came out when I went to shower and there was a stain in the tub from where the faucet dripped constantly. The mattress was very firm, and the room had a damp smell overall. We maybe just had a bad room, because the hotel itself didn’t have this odor. Our breakfast was pleasant on site, and every staff member was very kind to us.
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酒店回复: Thank you for bringing this to our attention! We will get on top of these issues asap. We're glad to hear you enjoyed the breakfast and our staff. Hope to see you again soon!
3.0分
其他
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Room was comfortable and clean. But 2 things
1- they only gave us 2 towels
2- the bed was AWFUL. After laying down the whole center caved in and we were falling into a hole the entire night
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酒店回复: Thank you for your feedback! We will definitely look into these issues to get them fixed
其他都不错，前台也非常热情。就是台盆的水也太小了吧？
服务很棒，房间可以再干净一点就更好了，除此之外一切都很好🙂
1. 浴室洗手池排水不畅。升降铰链坏了。洗手池里灌满了水——我丈夫好不容易打开铰链，不得不拿勺子把水舀出来。
2. 淋浴水压极低。洗头和冲洗护发素都花了很长时间。
Room was dark, outdated, and walls were dirty. Site advertised pool was working when checking in we were handed a piece of paper about location and was noted the pool was closed. This should be on website. Families choose hotels with working amenities.
The pool and hot tub was closed. Breakfast was 15.00 not included. I expected more for almost 200.00
The hotel was clean and conveniently located for easily walking around town. We attended the Princess Theatre so very walkable to the downtown areas. Lots of traffic on highway so very noisy outside but doors inside were soundproof and quiet.
Room was clean with a nice view of the river. Shania and the entire staff were courteous and helpful, as always!
Room was clean, but we only had 2 towels and 0 wash cloths, and no floor towel, for 4 people. We text the number and asked the person on the other end to leave them at the door. The had the batch & hand towels there around 5 minutes. We could hear some road noise. There were also no cookies that evening. We were told we could get some in the morning, but we did not ask.
The hotel has been updated, but our room had several issues. I was thankful to get a suite that my family of 6 all could stay in together, especially because three of them are children 6 and under so split rooms are hard. But rust colored water came out when I went to shower and there was a stain in the tub from where the faucet dripped constantly. The mattress was very firm, and the room had a damp smell overall. We maybe just had a bad room, because the hotel itself didn’t have this odor. Our breakfast was pleasant on site, and every staff member was very kind to us.
Room was comfortable and clean. But 2 things
1- they only gave us 2 towels
2- the bed was AWFUL. After laying down the whole center caved in and we were falling into a hole the entire night