酒店回复: Thank you for the review. Your comments have been shared with the proper hotel team.
3.0分
情侣出游
展开
When we walked into the room it smelled as if someone had been smoking in it even though they stated that all rooms were nonsmoking. As soon as we got up in the morning we left.
Would not recommend.
展开
酒店回复: Thank you for the feedback. Your comments have been shared with the proper hotel team.
3.0分
情侣出游
Property near busy train tracks. Lights on part of property did not come on at night until about an hour after dark.
酒店回复: Thank you for the review.
3.0分
情侣出游
展开
Reserved a king room, but got a queen. No explanation, no apology. Rooms are a bit old and run down, walls beat up, etc. Breakfast just ok. Train was close, so pretty loud.
酒店回复: Thank you for the feedback of your stay.
3.0分
其他
展开
Staff was friendly, condition of the room was waprn and older, can use a fresh coat of paint. Maintenance was prompt, had to report thst the front door was crooked and didn't close correctly.
酒店回复: Thank you for the review.
1.0分
其他
展开
Very rude employeess, and unclean rooms
When I booked a motel, I booked it here because it was pet friendly and at the time check in they did not tell us that there were separate rooms for pets nor did they ever ask us if we had pets until we checked out and charged us a $200 fee for having pets in the room. Staff was extremely rude. I would not recommend this place due to the lack of communication. The floor was dirty when we checked in and I had to clean the floor with a towel because our feet turned black from the floor not cleaning it properly, but they wanted to charge me $200 because I had a poodle. This property expects you to keep your animals in the vehicle, which I saw while I was staying here.. they say pet friendly, but they are not pet friendly at all. Very rude staff and very unclean hotel environment. Stay clear of this motel.
展开
酒店回复: Thank you for the review. We are sorry to hear you had an unpleasant experience and your comment have been shared with the proper hotel team.
5.0分
情侣出游
we were out visiting my brother in tehachapi and the hotel was convenient to his location and the surrounding restaurants were nice
酒店回复: SureStay by Best Western Tehachapi Staff thank you for the review!
2.0分
其他
展开
Dirty rooms. Ants.
From desk staff were very friendly, but we switched rooms twice because they were dirty. Floors weren’t clean in any of them. They all had little piles of dirt by the door. First room had ants and gum on the floor. Second room had ants and dirty sheets/bedding. Third room still had a dirty floor, and a refrigerator that wouldn’t close fully, but at least the bedding was clean and there were no ants.
Breakfast was fine. Beds and pillows were comfortable.
展开
酒店回复: Thank you for the feedback. We are sorry you had an unpleasant experience and shared your comments with the proper hotel teams.
3.0分
其他
展开
I was really disappointed because I thought I was booking a hotel not a motel. Although their pet fee was only $20 vs hotels in other cities at $75, so there was that benefit. We were just passing through so I was looking for a safe hotel in a town I had never stayed in before.
洗手池和淋浴间都没有肥皂，哎呀，我把一块用过的洗面皂留在了淋浴间里。没有面巾纸/面巾纸，电视遥控器的电池也坏了。
前台费了好大劲才找到替换的。
值180美元？不值！
最便宜的
便宜，一分价钱一分货？？？房间又旧又脏。迎宾服务也差强人意，一点也不友好。没有笑容，也没有祝你度过美好的一天。什么都没有。再也不会去了。
When we walked into the room it smelled as if someone had been smoking in it even though they stated that all rooms were nonsmoking. As soon as we got up in the morning we left.
Would not recommend.
Property near busy train tracks. Lights on part of property did not come on at night until about an hour after dark.
Reserved a king room, but got a queen. No explanation, no apology. Rooms are a bit old and run down, walls beat up, etc. Breakfast just ok. Train was close, so pretty loud.
Staff was friendly, condition of the room was waprn and older, can use a fresh coat of paint. Maintenance was prompt, had to report thst the front door was crooked and didn't close correctly.
Very rude employeess, and unclean rooms
When I booked a motel, I booked it here because it was pet friendly and at the time check in they did not tell us that there were separate rooms for pets nor did they ever ask us if we had pets until we checked out and charged us a $200 fee for having pets in the room. Staff was extremely rude. I would not recommend this place due to the lack of communication. The floor was dirty when we checked in and I had to clean the floor with a towel because our feet turned black from the floor not cleaning it properly, but they wanted to charge me $200 because I had a poodle. This property expects you to keep your animals in the vehicle, which I saw while I was staying here.. they say pet friendly, but they are not pet friendly at all. Very rude staff and very unclean hotel environment. Stay clear of this motel.
we were out visiting my brother in tehachapi and the hotel was convenient to his location and the surrounding restaurants were nice
Dirty rooms. Ants.
From desk staff were very friendly, but we switched rooms twice because they were dirty. Floors weren’t clean in any of them. They all had little piles of dirt by the door. First room had ants and gum on the floor. Second room had ants and dirty sheets/bedding. Third room still had a dirty floor, and a refrigerator that wouldn’t close fully, but at least the bedding was clean and there were no ants.
Breakfast was fine. Beds and pillows were comfortable.
I was really disappointed because I thought I was booking a hotel not a motel. Although their pet fee was only $20 vs hotels in other cities at $75, so there was that benefit. We were just passing through so I was looking for a safe hotel in a town I had never stayed in before.