酒店回复: Hi Christina,Thank you for sharing your experience. We are glad to hear you enjoyed your stay with your family and that our team responded quickly to address the concerns in one of the rooms by providing a replacement that met your expectations. It’s wonderful to know you found our property a great value and that you enjoyed the restaurant’s delicious breakfast—especially the bowl. We look forward to welcoming you and your family back for another enjoyable and memorable visit.
1.0分
其他
原文
翻译提供方：Google
不太好
进房间时，一股浓重的霉味/霉点/烟味。门口和浴室里似乎有霉斑。我睡觉时被床上爬的虫子吵醒了。
一点也不干净。
我知道这是一个小镇，选择不多，但这家酒店确实需要翻新！
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酒店回复: Hi Vicki,Thank you for sharing your detailed feedback. We appreciate you letting us know about the concerns you experienced, as it allows us to take immediate action. Your comments regarding odor, cleanliness, and maintenance will be shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. While we understand our location may have limited lodging options, we are committed to making continuous improvements so guests can enjoy a more comfortable and pleasant stay in the future. We value your input and will use it to guide the updates and enhancements needed to improve the overall guest experience.
酒店回复: Thank you for sharing your experience with us. We’re glad to hear you enjoyed the convenience of parking right in front of your room and appreciated the simple breakfast options. It’s also great to know you found the service wonderful and even enjoyed the water quality—every detail matters to us when it comes to guest comfort. We truly appreciate your thoughtful feedback and look forward to welcoming you back for another relaxed and pleasant stay.
2.0分
其他
原文
翻译提供方：Google
避免
房间清洁度差。
家具磨损或损坏。
冰箱未清洁。
客房清洁并非每日进行，尽管预订条款中已注明。
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酒店回复: Hi Philippe,Thank you for sharing your feedback. We understand the importance of cleanliness and well-maintained accommodations, and we regret that your experience did not meet those expectations. Your comments regarding the furniture, refrigerator, and housekeeping schedule have been shared with our management and housekeeping teams for immediate review. We appreciate your input as it helps us improve and ensure a better experience for all our guests in the future.
3.0分
情侣出游
The breakfast wasn't free. The room had a old smell. Perfect spot to see the sunrise. Close to the caverns.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you enjoyed our location and found it to be a perfect spot to see the sunrise and explore the nearby caverns. We also note your observations regarding the room and breakfast, and your comments will help us continue to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay.
3.0分
其他
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We arrived around 9pm and there was no one present in the lobby. It took a few minutes and finally a lady came in the building from smoking a cigarette in a parked car in the parking lot. Once we left the lobby to go to the room, a guy was outside the door asking if he could have our receipt from checking in. There were also random people hanging out around lobby and parking lot at all hours during our two nights there.
This is definitely a get what you pay for location. Room was okay but definitely misleading by photos listed on site.
We clearly could’ve changed hotels but the other options available in the proximity were also pretty outdated and appeared to offer the same “experience”.
We made the best of our spontaneous weekend getaway but will most likely not be staying in the area again.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear that you were able to make the most of your spontaneous weekend getaway. We also take note of your concerns regarding front desk availability, lobby and parking lot activity, and discrepancies with room photos. We are reviewing our staffing and security procedures to ensure a safer and more seamless experience for all guests. Your comments are invaluable in helping us identify areas for improvement and maintain better communication about our facilities and amenities. We appreciate your input and hope to provide a more comfortable and secure experience for future guests in the area.
2.0分
家庭亲子
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I don’t want just complain because I feel like that’s inappropriate, the location was excellent in the staff wasn’t horrible.
An extra large cockroach came out to visit us the first night, he was swiftly extinguished.
After the second one came out on our second day, we decided to pack up and leave
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酒店回复: Thank you for sharing your experience, and it’s good to hear that you found the location convenient and the staff satisfactory. It’s understandable that encountering pests can be upsetting, and while such issues can occur due to factors outside the hotel’s immediate control, the team works hard to maintain a clean and well-kept environment. Your feedback helps highlight situations that may need additional attention, and it’s appreciated that you acknowledged the positive aspects of your stay. We hope the rest of your travels were more comfortable.
2.0分
家庭亲子
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The town is very charming. Parking was convenient, and the staff were friendly and accommodating. Restaurants were within easy walking distance. The building is quite old, which added some character, but the walls were thin, hallway lighting harsh even with blackout curtains, and the bathroom and beds were not very clean. Unfortunately, there were also many bugs in the room.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you enjoyed the charming town, convenient parking, friendly and accommodating staff, and nearby restaurants. It’s wonderful to know that these aspects contributed positively to your stay. We also appreciate your detailed observations regarding the building’s condition, cleanliness, thin walls, lighting, and the presence of bugs. Your comments have been shared with our housekeeping and maintenance teams to address and improve the overall guest experience. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
3.0分
其他
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Room was ok. Black mold on the shower head though and definitely could use a good cleaning in the bathroom. Some places in the room were visibly dirty, but it was an okay stay for two nights. Bed was comfortable. Staff was pleasant.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found the bed comfortable and our staff pleasant during your stay. We also appreciate your comments regarding cleanliness, including the bathroom and shower head, and these have been shared with our housekeeping and maintenance teams for immediate review and improvement. Feedback like yours helps us maintain a more comfortable and hygienic environment for all guests, and we hope to welcome you back for an even better experience in the future.
1.0分
商务出差
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There were bugs coming out of the shower drain and the room had an odor. The beds were uncomfortable and there was a dead bug smashed on the wall. After seeing the bugs in the shower I didn’t use the shower. 0/10 will not recommend. Told the staff and not even a discount or any kind of a refund was offered.
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酒店回复: Thank you for sharing your feedback. We take your observations seriously, as they highlight critical areas for improvement. Your comments regarding bugs, odors, bed comfort, and cleanliness have been shared with our housekeeping and maintenance teams to address these issues immediately. We also note your experience with staff response, and your feedback will be reviewed to ensure better service and guest support in the future. Insights like yours are essential in helping us maintain a safe, clean, and comfortable environment for all guests. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
我和我的哥哥一家、姐姐一家以及我妈妈一起去了。我们订了三个房间，只有一个房间有点脏。浴室天花板发霉，灯板缺失，床单也脏兮兮的。不过他们非常热情，帮我们换了个房间，这点很好👍。性价比很高，住得很棒。餐厅的早餐很美味，我最喜欢的是碗装的！
不太好
进房间时，一股浓重的霉味/霉点/烟味。门口和浴室里似乎有霉斑。我睡觉时被床上爬的虫子吵醒了。
一点也不干净。
我知道这是一个小镇，选择不多，但这家酒店确实需要翻新！
房间简洁。房间门前就能停车，这点非常满意。早餐选择简单，价格在6到10美元之间。服务很棒，水也很棒。
避免
房间清洁度差。
家具磨损或损坏。
冰箱未清洁。
客房清洁并非每日进行，尽管预订条款中已注明。
The breakfast wasn't free. The room had a old smell. Perfect spot to see the sunrise. Close to the caverns.
We arrived around 9pm and there was no one present in the lobby. It took a few minutes and finally a lady came in the building from smoking a cigarette in a parked car in the parking lot. Once we left the lobby to go to the room, a guy was outside the door asking if he could have our receipt from checking in. There were also random people hanging out around lobby and parking lot at all hours during our two nights there.
This is definitely a get what you pay for location. Room was okay but definitely misleading by photos listed on site.
We clearly could’ve changed hotels but the other options available in the proximity were also pretty outdated and appeared to offer the same “experience”.
We made the best of our spontaneous weekend getaway but will most likely not be staying in the area again.
I don’t want just complain because I feel like that’s inappropriate, the location was excellent in the staff wasn’t horrible.
An extra large cockroach came out to visit us the first night, he was swiftly extinguished.
After the second one came out on our second day, we decided to pack up and leave
The town is very charming. Parking was convenient, and the staff were friendly and accommodating. Restaurants were within easy walking distance. The building is quite old, which added some character, but the walls were thin, hallway lighting harsh even with blackout curtains, and the bathroom and beds were not very clean. Unfortunately, there were also many bugs in the room.
Room was ok. Black mold on the shower head though and definitely could use a good cleaning in the bathroom. Some places in the room were visibly dirty, but it was an okay stay for two nights. Bed was comfortable. Staff was pleasant.
There were bugs coming out of the shower drain and the room had an odor. The beds were uncomfortable and there was a dead bug smashed on the wall. After seeing the bugs in the shower I didn’t use the shower. 0/10 will not recommend. Told the staff and not even a discount or any kind of a refund was offered.