We liked the location of this property, because there were several food and shopping options. The hotel's staff was very nice as well.
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酒店回复: Thank you for your review. We are glad you enjoyed your stay and the area. We look forward to welcoming you again soon!
4.0分
其他
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The food was very good. I was dissapointed in the bathroom as the tub seal was coming away and you could see the yellow color and dirt underneath. Also the handle bar to get in the upper part of the handle had come loose.
I was billed twice. My friends were with me and I was billed for one of their rooms even though they showed their credit card. I decided not to wait for the amount to be billed back to me as that can take forever so she zelled me the cost of her room.
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酒店回复: Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed the food, but we sincerely apologize for the issues you encountered during your stay.The condition of your bathroom is not reflective of our standards, and we appreciate you bringing the loose tub seal and grab bar to our attention. Our maintenance team has been notified to address these items immediately.We are also very sorry for the billing inconvenience you experienced. Your friend’s card should have been properly applied at check-in, and we regret that this did not happen. We understand how frustrating duplicate charges can be, and we appreciate your patience while it was resolved.Your experience is important to us, and we hope to have the opportunity to provide you with a smoother, more comfortable stay in the future. If you would like to discuss your visit further, please feel free to reach out to us directly.
2.0分
其他
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We were there for my son’s wedding! We used the business conference room for the rehearsal dinner. We had a balloon arch that we asked the front desk if we could leave it in the room so we could move over to the conference center for the wedding the next day. We were told to have out by noon. My husband came over to get it at 10:15am and your staff had popped all the balloons, not trying to find us or let us know, because they said the next party moved up their time. We were planning to use those balloons at the wedding. Very disappointed.
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酒店回复: Thank you for sharing your experience, and we’re very sorry for the frustration this caused during such an important weekend for your family.There was another booking for the meeting room, and the group was there to set up during their allotted setup time. We are sorry this was not communicated to you, but it is in the rental procedures that the room is to be cleaned and re-set for the next group once the rental time is over. Unfortunately, the balloons had to be removed so the room could be prepared for the next event.We understand how disappointing this was, especially with plans to reuse the balloons for the wedding, and we truly apologize for the miscommunication.
3.0分
其他
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Attentive, efficient breakfast staff. The gentleman was so sweet & caring. Upbeat & personable. Room was just ok. No king option. Floors seemed in need of deep cleaning. But overall was a nice place to stay.
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酒店回复: Thank you for your feedback. We’re happy to hear you enjoyed our breakfast and appreciated our friendly team! Regarding the room type, since your reservation was made through a third-party site, we were unable to modify it. We recommend selecting your preferred room type at the time of booking to help ensure availability.
3.0分
其他
outdated ,no place to hang up clothes, carpet dirty, no safe in room, cleaning staff did not understand english,
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酒店回复: Thank you for your feedback. We’re sorry your stay didn’t meet expectations. We’re in the process of updating our rooms, including flooring and furnishings. Please note that every room does include a closet or wardrobe for clothing storage. While in-room safes are no longer standard, as most guests don’t use them, we’re happy to secure valuables in lock boxes at the front desk if needed.
5.0分
情侣出游
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Everything was TOTALLY GREAT! There's a pond out back with a walkway... Great place to stroll about. WARNING! Even though the website says there's a 'hot tub' there isn't one... that was the only 'boo hoo' I had.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled you enjoyed your stay and the walking path by the pond — it’s one of our favorite features too. We do want to clarify that our hotel does not have a hot tub, and we’ve double-checked our website to ensure it isn’t listed there. If you happen to see it mentioned elsewhere online, please let us know so we can have it corrected. We appreciate you bringing this to our attention and hope to welcome you back soon!
4.0分
其他
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Weekend Stay
The heavy air freshener at the front caused me to have an asthma attack. The check in process and staff was fabulous, but we were placed across from the pool, which I did not care for. The place was clean and repairs were being made. Breakfast was really good and check out was easy.
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酒店回复: thank you for sharing your experience. We’re glad to hear you enjoyed our friendly staff, clean property, and breakfast, though we’re truly sorry the air freshener affected your asthma and that your room placement wasn’t ideal. We’ll review this with our team to ensure we can better accommodate sensitive guests in the future. We appreciate your feedback and hope to welcome you back for a more comfortable stay.
4.0分
家庭亲子
The gym can be a bit better, as well as the breakfast. It use to be really good with lots of options. They cut back a lot! Otherwise, no complaints.
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酒店回复: Thank you for your feedback! We’re glad to hear you had a good stay overall and appreciate your comments about the gym and breakfast. We’ll be reviewing both areas with our team to see how we can make improvements and bring back more of the variety you’ve enjoyed in the past. We’re happy to know everything else met your expectations, and we look forward to welcoming you back!
早餐丰富，品类齐全，非常适合中国人的口味！房间卫生好！每天都有清理，前台很细心，也很热心。每次出差都是预定这边，强烈推荐！
很棒的酒店，位置安静，员工友善。酒店虽然不算很新，但住起来很舒服。
We liked the location of this property, because there were several food and shopping options. The hotel's staff was very nice as well.
The food was very good. I was dissapointed in the bathroom as the tub seal was coming away and you could see the yellow color and dirt underneath. Also the handle bar to get in the upper part of the handle had come loose.
I was billed twice. My friends were with me and I was billed for one of their rooms even though they showed their credit card. I decided not to wait for the amount to be billed back to me as that can take forever so she zelled me the cost of her room.
We were there for my son’s wedding! We used the business conference room for the rehearsal dinner. We had a balloon arch that we asked the front desk if we could leave it in the room so we could move over to the conference center for the wedding the next day. We were told to have out by noon. My husband came over to get it at 10:15am and your staff had popped all the balloons, not trying to find us or let us know, because they said the next party moved up their time. We were planning to use those balloons at the wedding. Very disappointed.
Attentive, efficient breakfast staff. The gentleman was so sweet & caring. Upbeat & personable. Room was just ok. No king option. Floors seemed in need of deep cleaning. But overall was a nice place to stay.
outdated ,no place to hang up clothes, carpet dirty, no safe in room, cleaning staff did not understand english,
Everything was TOTALLY GREAT! There's a pond out back with a walkway... Great place to stroll about. WARNING! Even though the website says there's a 'hot tub' there isn't one... that was the only 'boo hoo' I had.
Weekend Stay
The heavy air freshener at the front caused me to have an asthma attack. The check in process and staff was fabulous, but we were placed across from the pool, which I did not care for. The place was clean and repairs were being made. Breakfast was really good and check out was easy.
The gym can be a bit better, as well as the breakfast. It use to be really good with lots of options. They cut back a lot! Otherwise, no complaints.