酒店回复: Hi Tania,Thank you for sharing your kind feedback. We’re delighted to hear you enjoyed our clean pool, the dedicated housekeeping team, and the wonderful service at breakfast.We look forward to welcoming you back soon.
酒店回复: Thank you for bringing this to our attention. We sincerely apologize for our service failure. Although there are no current plans to change our breakfast hours, we will address this issue of our Staff being rude when attempting to grab fruit before 6:30am.
酒店回复: We are so happy to hear you enjoyed a comfy stay! Happy Travels!
5.0分
商务出差
原文
翻译提供方：Google
酒店非常干净，安静，早餐很棒！
4.0分
其他
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Booked through *******. Asked for my IGh points rewards to be added to my account. It’s now weekday after my trip and I haven’t received the points.
Other than. That. Everything was greatb
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you enjoyed your stay overall. We apologize for the delay in receiving your IHG Rewards points and encourage you to contact our front desk or the IHG Rewards team so we can ensure your points are properly credited. We look forward to welcoming you back soon for another great stay!
4.0分
其他
Food was good, parking was convenient and people were friendly. Only complaint is that the sheets were “bally’. Sheets had balls like an old sweater!
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed the food, convenient parking, and friendly service. We apologize for the condition of the sheets and have shared your comments with our housekeeping team to ensure improvements are made.We hope to welcome you back soon for a more comfortable and enjoyable stay.
5.0分
家庭亲子
Super clean, pool year round, spacious rooms for family of 5. Will stay here everytime we come to Monroe.
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear our clean rooms, year-round pool, and spacious accommodations make your stays with us comfortable for your family. We look forward to welcoming you back every time you visit Monroe!
1.0分
其他
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I had a family emergency that caused my trip to be cancelled and the hotel wouldn’t refund. They blamed ******* and ******* blamed them. A total cluster and incredibly disappointing for a loyal customer to both. Well not anymore….
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酒店回复: Hi Rebecca,Thank you for reaching out, and we're truly sorry to hear about your family emergency.Our hotel follows a 24-hour cancellation policy, which is clearly stated on our website and booking platforms. Once this cancellation window has passed, we're unfortunately unable to waive charges, in line with our policy. We understand how disappointing this can be, and we genuinely empathize with your situation.If your reservation was made through a third-party travel partner, any changes or refunds must be processed directly with them. However, we’d be happy to review the details on our end. Please feel free to message us directly through this platform so we can take another look.We sincerely appreciate your feedback and hope to have the opportunity to welcome you in the future under better circumstances.
房间干净整洁 商务出差 值得推荐 ～
一切都很好，游泳池很干净，打扫房间的女孩们也很好，早餐时，服务也很棒。
早餐可以早点开始。路边的汉普顿酒店早上6点开始，而不是6:30。我们要求在6:30之前只带一根香蕉和橙子，酒店工作人员非常粗鲁。
该地区最好的酒店
我每次来门罗都会住在这里。员工很棒，房间很干净，大多数住客都很有礼貌，所以晚上睡得很好。这是该地区最好的酒店，而且靠近您所需的一切，让您拥有一次成功的住宿体验。
这个地方非常舒适，对住宿条件非常满意
酒店非常干净，安静，早餐很棒！
Booked through *******. Asked for my IGh points rewards to be added to my account. It’s now weekday after my trip and I haven’t received the points.
Other than. That. Everything was greatb
Food was good, parking was convenient and people were friendly. Only complaint is that the sheets were “bally’. Sheets had balls like an old sweater!
Super clean, pool year round, spacious rooms for family of 5. Will stay here everytime we come to Monroe.
I had a family emergency that caused my trip to be cancelled and the hotel wouldn’t refund. They blamed ******* and ******* blamed them. A total cluster and incredibly disappointing for a loyal customer to both. Well not anymore….