Elevator was down, NO DISCOUNT FOR THE INCONVENIENCE. Put on the 4th floor in handicap room. The toilet seat was broken & only attached by the screw on the left side. I almost slid off & busted my head on the tub!!! Both the telephone & the alarm clock DID NOT WORK, even plugged in. I called & communicated to front desk, the lady offered to swap our room & said come swap keys at the front desk (clearly lazy to not offer to bring them to us) I told her it'll be a little bit, she said okay. We hadn't eaten all day, so we sat to eat our take out food since already getting cold. Went to swap keys & the front desk lady said are you here to swap keys, I said yes, she said well it's too late. I said what? She said you have to come within an hr., I said how would I know & you should have made that clear over the phone, she said that's a rule for all hotels. I said you are just going to leave us in a below upkept room?! She said you can talk to a mng tomorrow & theres no maintenence here to replace the toilet seat, phone, nor alarm clock. So I went upstairs, packed, & found another hotel.
This is flat-out wrong, terrible service, & BS to expect customers/guests to stay in this crap, deal w/that front desk lady, & to pay what I paid! Disgustingly disappointing & ridiculous!
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酒店回复: Dear Sarah,Thank you for taking the time to provide your feedback. Your experience is not reflective of the standards we strive to maintain. Please know that your feedback is invaluable to us as we will use it to enhance our services and accommodation. If you would like to discuss your experience further, please feel free to contact us directly. We value your business and would greatly appreciate the opportunity to make things right.
3.0分
其他
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This hotel is in the West Texas oilfields and for this reason it is pricey at nearly $200 a night. Vinyl flooring in the rooms and cheap component desk/table combo. My room was clean, the bed was comfortable and the staff was courteous. I travel with numerous items and need a luggage cart. None were available upon my arrival or my departure. Considering this a 400 room facility lack of luggage carriers is a definite negative.
5.0分
其他
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Great room and stay
Room was absolutely wonderful. Beds were very comfortable. Our girls had a softball tournament and they knocked out on the beds. It was a wonderful stay.
5.0分
家庭亲子
Staff very friendly, very helpful to have the kitchenette!
1.0分
商务出差
This hotel is poorly maintained. It is very dirty. The only redeeming quality is the bed was very comfortable.
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酒店回复: Thank you for your feedback. We will address your concerns with staff.
5.0分
商务出差
Great service, clean rooms. wonderful front desk staff; especially Amanda helped with anything I needed great place to stay
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酒店回复: Thank you for your feedback. We love that you enjoyed your stay with us. We hope to see you again.
3.0分
其他
The hotel wasnt very clean and its in a crappy area next to a noisy walmart
2.0分
家庭亲子
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The room was not cleaned after the last guests’ stay. There was a pair of men’s underwear on one of the vanities drawer. The drain plug on the bathroom sink was broken and prevented the water from going down the drain There was dirt on the bathroom and kitchen cabinets. The floor in the closet was full of dirt and had a couple used Q-tips. The television did not work.
The problems were brought up to a lady who was the assistant manager.
She did not offer another room. The assistant manager did not offer to clean the room and stated that maintenance was not on duty because it was the weekend.
The assistant manager did offer a partial refund, but stated she had to talk to the manager for approval.
The assistant manager came back and stated that since I had booked it through ******* that I had to contact *******, who inturn would contact her for the partial refund.
******* contacted her and the manager ended up denying the partial refund.
3.0分
家庭亲子
Room was dirty… dried stuff on couch, gum or something on the carpet. No hand soap in the bathroom. No sugar for the coffee.
好的
Elevator was down, NO DISCOUNT FOR THE INCONVENIENCE. Put on the 4th floor in handicap room. The toilet seat was broken & only attached by the screw on the left side. I almost slid off & busted my head on the tub!!! Both the telephone & the alarm clock DID NOT WORK, even plugged in. I called & communicated to front desk, the lady offered to swap our room & said come swap keys at the front desk (clearly lazy to not offer to bring them to us) I told her it'll be a little bit, she said okay. We hadn't eaten all day, so we sat to eat our take out food since already getting cold. Went to swap keys & the front desk lady said are you here to swap keys, I said yes, she said well it's too late. I said what? She said you have to come within an hr., I said how would I know & you should have made that clear over the phone, she said that's a rule for all hotels. I said you are just going to leave us in a below upkept room?! She said you can talk to a mng tomorrow & theres no maintenence here to replace the toilet seat, phone, nor alarm clock. So I went upstairs, packed, & found another hotel.
This is flat-out wrong, terrible service, & BS to expect customers/guests to stay in this crap, deal w/that front desk lady, & to pay what I paid! Disgustingly disappointing & ridiculous!
This hotel is in the West Texas oilfields and for this reason it is pricey at nearly $200 a night. Vinyl flooring in the rooms and cheap component desk/table combo. My room was clean, the bed was comfortable and the staff was courteous. I travel with numerous items and need a luggage cart. None were available upon my arrival or my departure. Considering this a 400 room facility lack of luggage carriers is a definite negative.
Great room and stay
Room was absolutely wonderful. Beds were very comfortable. Our girls had a softball tournament and they knocked out on the beds. It was a wonderful stay.
Staff very friendly, very helpful to have the kitchenette!
This hotel is poorly maintained. It is very dirty. The only redeeming quality is the bed was very comfortable.
Great service, clean rooms. wonderful front desk staff; especially Amanda helped with anything I needed great place to stay
The hotel wasnt very clean and its in a crappy area next to a noisy walmart
The room was not cleaned after the last guests’ stay. There was a pair of men’s underwear on one of the vanities drawer. The drain plug on the bathroom sink was broken and prevented the water from going down the drain There was dirt on the bathroom and kitchen cabinets. The floor in the closet was full of dirt and had a couple used Q-tips. The television did not work.
The problems were brought up to a lady who was the assistant manager.
She did not offer another room. The assistant manager did not offer to clean the room and stated that maintenance was not on duty because it was the weekend.
The assistant manager did offer a partial refund, but stated she had to talk to the manager for approval.
The assistant manager came back and stated that since I had booked it through ******* that I had to contact *******, who inturn would contact her for the partial refund.
******* contacted her and the manager ended up denying the partial refund.
Room was dirty… dried stuff on couch, gum or something on the carpet. No hand soap in the bathroom. No sugar for the coffee.