Good hotel if you just need a affordable place to stay. Breakfast was a little underwhelming. Had to request more towels from front desk after night 1 as housekeeping took them and didn't replace with new ones.
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酒店回复: Dear Luke, Thank you for taking the time to share your feedback. We’re glad to hear you found our hotel a good and affordable option. We apologize for the inconvenience you experienced with towel replacement and breakfast. Your comments have been shared with our team to ensure improvements are made.We appreciate your input and hope to welcome you back for an even better stay next time.Sincerely,Clarion Hotel & Conference Centre
2.0分
其他
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Not the best stay at a hotel
Was not the best stay at a hotel. I will not be staying again. The staff were great, but the room was uncomfortable. I didn't like the I couldn't close the curtains. Thankfully I had some safety pins to pin it closed. Bring on the ground level made that very unsafe for me.
The room unbelievable too hot and I ended up leaving at 2am because I just decided moving to a new room was not worth it.
Also, I don't recommend staying Saturday into a Sunday on the ground level in the room 160. You will be rudely awakened by a church holding service. I wish someone would have said something because I had an awful sleep Saturday night and didn't have to be awake till 10am.
The pool was fine; I had it all to myself. I didn't care for the fitness room having a window looking into the pool, but thankfully I was alone so I didn't have to worry about creeps.
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酒店回复: Dear Camella,Thank you for your detailed feedback. We're glad to hear you found the room nice, the hotel clean, and our staff kind and helpful.We apologize for the unexpected noise from the church service. While it operates independently on the lower level, we understand how disruptive that can be and will look into better communicating this to future guests.Regarding the curtains, there is a blackout layer between the sheer and the brown curtains. Our front desk team is always happy to assist with this or anything else you might need during your stay.We appreciate your comments and hope to welcome you back under more restful circumstances.Regards,Clarion Hotel & Conference Centre
3.0分
商务出差
Needs a good update the towel racks are rusty beds make noise when you move around some A/C works and some don’t
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酒店回复: Dear GuestThank you for taking the time to share your feedback. We’re sorry to hear about the condition of the room and the maintenance issues you experienced with the beds and A/C. Your comments have been shared with our maintenance team so we can address these concerns promptly. We appreciate your honesty and will continue working to make necessary updates for a more comfortable stay in the future.RegardsClarion Hotel
2.0分
家庭亲子
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Mattresses had no support, it was like sleeping on a waterbed. Hallways and elevator were not very clean. Breakfast choices were very limited. Food was cut into small portions with signs telling patrons not to waste food. Staff was on their phone rather than replenishing food (such as coffee).
It was quiet and located near a large recreation facility.
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酒店回复: Dear GuestThank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding the mattress comfort, cleanliness, and breakfast experience. Your comments have been shared with our team so we can address these issues and ensure improvements are made. We do appreciate your note about the quiet atmosphere and our convenient location near the recreation facility. We hope you’ll consider giving us another opportunity to provide a better experience in the future.RegardsClarion Hotel
2.0分
家庭亲子
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We rented this hotel for a vacation. ******* booked us under false pretenses. We were expecting larger beds. Then they were telling us the pool wasn’t available, when we complain at the pool, then was opened. They had one poor guy doing front desk, housekeeping, and everything else. This is the reason why he didn’t wanna open the pool.
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酒店回复: Hello Leah,Thank you for sharing your feedback. Upon arrival, you mentioned that your reservation was for double king beds; however, our system showed it was booked as one King Bed for 2 adults. And our hotel doesn't offer 2 double kings. After reviewing this with the travel agency, it is confirmed that the reservation was indeed for a 1 King Bed.To better accommodate your group, as there were more guests than originally indicated, which was 2 adults, our front desk team offered to move you to a room with 2 Queen Beds. You also requested two cots, since 2 cots is not possible to fit in your room, our team provided one cot at no additional charge to assist with your request.Regarding housekeeping, our team had completed their shifts by 5:00 pm, and since you checked in around 7:00 pm, our front desk associate personally assisted you to ensure you were taken care of, including the extra beds and more towels for the pool last minute. As for the pool, it had been temporarily closed earlier in the afternoon for cleaning. That's why the front desk told you he will double check first and inform you, which he did. We understand how important pool availability can be during a vacation and are glad you were able to enjoy it.We truly appreciate your comments and will continue looking for ways to improve our service. At the same time, we wanted to take this opportunity to provide clarification from our side of the experience.Best Regards,Clarion Hotel & Conference Centre
1.0分
其他
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There was only one towel for four people in our room. Toilet was broke and the staff did not return to fix it when they said they would. A/c did not work well and would shut off and heat up again. Room was not clean, we had an old hamburger patty still on the floor and the beds are old.
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酒店回复: Dear GuestThank you for taking the time to share your experience with us. We’re truly sorry to hear about the challenges you encountered during your stay. The issues you mentioned, including the lack of towels, the maintenance concerns with the toilet and A/C, and the cleanliness of the room, fall far short of our standards and what our guests should expect.Your feedback has been shared with our housekeeping and maintenance teams so these matters can be addressed immediately. We also regret that our staff did not follow through on your service request as promised, and we will be reviewing this with our team to ensure it does not happen again.We appreciate you bringing these matters to our attention and apologize for the inconvenience caused. We hope to have the chance to provide you with a much-improved experience in the future.RegardsClarion Hotel
2.0分
情侣出游
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the room decor is outdated and looks original to the 80's the beds are the most uncomfortable and should be replaced! The bathroom has rust stains on all metal pieces
and I am not sure how clean anything was in this hotel. The lobby is remarkable and huge but still dated and not in use?
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酒店回复: Dear GuestThank you for sharing your feedback with us. We’re sorry to hear that your stay did not meet expectations. We understand your concerns regarding the condition of the room, the comfort of the beds, and the upkeep of the bathroom fixtures. Cleanliness and guest comfort are very important to us, and we regret that we fell short in your experience.We appreciate your comments about the décor and lobby as well, and your feedback will be shared with our management team as we continue to plan updates and improvements. Thank you again for taking the time to provide your input, and we hope we may have the opportunity to better serve you in the future.RegardsClarion Hotel
3.0分
商务出差
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Good experience overall for a lower rate hotel. Staff were helpful with a late checkout request which I appreciated. Overall room was clean and suitable. I found the pillows very uncomfortable which is odd for a hotel so I ended up getting my own to sleep on. No complaints otherwise.
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酒店回复: Dear GuestThank you for sharing your feedback with us. We’re glad to hear you enjoyed your stay overall and that our team was able to accommodate your late checkout request. It’s great to know you found the room clean and suitable.We’re sorry to hear the pillows weren’t to your comfort. We’ll be sure to review this with our team, as guest comfort is very important to us. We appreciate your comments and hope to welcome you back for another stay in the future.RegardsClarion Hotel
工作人员非常棒——特别友好，乐于助人！
泳池关了，健身房设施也有限。卫生状况也有待改善。
房间干净整洁，床也很舒服，工作人员超级热情友好！下次还会入住。
Good hotel if you just need a affordable place to stay. Breakfast was a little underwhelming. Had to request more towels from front desk after night 1 as housekeeping took them and didn't replace with new ones.
Not the best stay at a hotel
Was not the best stay at a hotel. I will not be staying again. The staff were great, but the room was uncomfortable. I didn't like the I couldn't close the curtains. Thankfully I had some safety pins to pin it closed. Bring on the ground level made that very unsafe for me.
The room unbelievable too hot and I ended up leaving at 2am because I just decided moving to a new room was not worth it.
Also, I don't recommend staying Saturday into a Sunday on the ground level in the room 160. You will be rudely awakened by a church holding service. I wish someone would have said something because I had an awful sleep Saturday night and didn't have to be awake till 10am.
The pool was fine; I had it all to myself. I didn't care for the fitness room having a window looking into the pool, but thankfully I was alone so I didn't have to worry about creeps.
Needs a good update the towel racks are rusty beds make noise when you move around some A/C works and some don’t
Mattresses had no support, it was like sleeping on a waterbed. Hallways and elevator were not very clean. Breakfast choices were very limited. Food was cut into small portions with signs telling patrons not to waste food. Staff was on their phone rather than replenishing food (such as coffee).
It was quiet and located near a large recreation facility.
We rented this hotel for a vacation. ******* booked us under false pretenses. We were expecting larger beds. Then they were telling us the pool wasn’t available, when we complain at the pool, then was opened. They had one poor guy doing front desk, housekeeping, and everything else. This is the reason why he didn’t wanna open the pool.
There was only one towel for four people in our room. Toilet was broke and the staff did not return to fix it when they said they would. A/c did not work well and would shut off and heat up again. Room was not clean, we had an old hamburger patty still on the floor and the beds are old.
the room decor is outdated and looks original to the 80's the beds are the most uncomfortable and should be replaced! The bathroom has rust stains on all metal pieces
and I am not sure how clean anything was in this hotel. The lobby is remarkable and huge but still dated and not in use?
Good experience overall for a lower rate hotel. Staff were helpful with a late checkout request which I appreciated. Overall room was clean and suitable. I found the pillows very uncomfortable which is odd for a hotel so I ended up getting my own to sleep on. No complaints otherwise.