酒店回复: Dear Stefanie,Thank you for sharing your feedback. We're truly sorry to hear that your experience upon arrival was not what you had hoped for. Please accept our sincere apologies for any inconvenience caused by the ongoing renovation work.We understand that noise and disruption can be frustrating, and we do our best to minimize the impact on our guests. That’s why we clearly noted on all booking platforms, including *******, that our property is currently undergoing renovations, with work limited to daytime hours only.At check-in, our team also offered an alternative room located further from the construction area to ensure a more comfortable stay, though we understand you chose not to proceed. Please also note that the area under renovation is closed to guests for safety reasons.We genuinely regret that we couldn't meet your expectations on this occasion, and we hope you’ll consider staying with us again once renovations are complete.Warm regards,Management.

酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. We understand how frustrating it must have been to encounter construction-related disruptions and the condition of both the room and common areas. Please know that we are actively working to complete the renovations and improve the quality of our facilities.We also regret that our staff and breakfast did not meet your expectations. Providing excellent service is important to us, and we’ll be sure to address your comments with our team to ensure a more welcoming experience moving forward.Your feedback is valuable, and we hope you will consider giving us another opportunity to provide you with a better stay in the future.

酒店回复: Dear Gina,Thank you for taking the time to share your experience. We're very sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconvenience you faced during your visit.Our property is currently undergoing renovations, which we’ve made sure to disclose on all booking platforms to keep guests informed. That said, we understand how the environment may have felt disruptive, and we regret any discomfort it caused.We're also sorry to hear about the issues with heating and USB access in your room. We appreciate you bringing this to our attention and will review it with our maintenance and housekeeping teams to ensure improvements are made.Your feedback is valuable to us as we work hard to provide a better experience for all our guests, especially once renovations are complete.

酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We’re currently starting renovations to address areas like the bathroom, wallpaper, and overall room maintenance. Your comments help us prioritize these improvements, and we’ll be sure to address the concerns you’ve raised with our housekeeping and maintenance teams. We appreciate your understanding and hope you’ll give us another chance to provide you with a much better experience once the renovations are complete.