Great king bed with 4 long good pillows. Nice climate control for the chilly weather. Really good variety for breakfast. Tiny TV in the room tho'. After first use of toilet, it started to run continuously. Front desk was very accommodating, and I was moved to another room. Good price. I will stay again.
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酒店回复: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the comfortable king bed, quality pillows, and climate control—especially during the chilly weather. It’s also great to know that our breakfast variety and value for the price made a positive impact on your stay.We sincerely apologize for the issue with the toilet in your first room, but we're glad our front desk team was able to assist promptly and move you to another room. Your comfort is always our priority.We also appreciate your feedback regarding the TV size, and we will keep this in mind as we continue making improvements to our guestrooms.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit!
3.0分
商务出差
Bev makes an awesome breakfast. Only issue I found was the hallway on the second floor smells like dead coyotes.
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酒店回复: Hello David,Thank you for taking the time to share your feedback! We’re thrilled to hear you enjoyed Bev’s breakfast — she’ll be delighted to know her efforts made a great impression.We’re very sorry to hear about the hallway odor you noticed. That’s definitely not the standard we strive to maintain, and our maintenance team has been notified to investigate and resolve the issue immediately.We truly appreciate your honesty — feedback like yours helps us improve the guest experience. We hope to welcome you back soon for another great stay (and another one of Bev’s breakfasts!).
5.0分
商务出差
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The good breakfast is a key in my business. With the good breakfast in the hotel i can go through my day, and i still can get some snack for my lunch, working in a distant areas. Here you have hash browns, omelette, sousages and the rest to keep you energized for the whole day. At the end of the day you have a nice gym and large swimming pool too. Amazing to recover for the next day
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our breakfast, gym, and swimming pool. It’s wonderful to know that our amenities helped make your visit comfortable and relaxing. We look forward to welcoming you back soon!
2.0分
其他
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Smoke alarm went off at 11:30pm. Was told by the front desk that this is normal and that they are sensitive to steam. Not great to have a safety system like that not working properly. Building is old and run down.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the disturbance caused by the smoke alarm and the impression our building left on you. The safety and comfort of our guests are our top priorities, and while our detectors are indeed sensitive by design, they should never cause unnecessary disruption. We’re reviewing this incident with our maintenance team to ensure the system is functioning properly and to minimize false alarms in the future.We also appreciate your comments about the building’s condition. We’re continuously working on improvements, and your feedback helps us focus on the areas that matter most to our guests.We hope you’ll consider giving us another opportunity to provide a more comfortable and worry-free stay.
1.0分
家庭亲子
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There were bugs in my room. They switch me to another room.
There were 100’s of bugs in the next room my daughter and I had to switch hotels it was so bad. We were traumatized.
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酒店回复: We are very sorry for the upsetting experience you and your daughter had during your stay. What you described is unacceptable, and we completely understand how distressing that must have been. This is not the level of cleanliness or comfort we strive to provide to any of our guests.Our team has already taken immediate action by bringing in professional pest control and conducting a full inspection of the affected rooms to ensure this issue is fully resolved.Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We would appreciate the opportunity to speak with you directly to make this right — please reach out to me at [manager’s email/phone].
5.0分
家庭亲子
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Fantastic stay, welcoming front desk, spotless room and great breakfast. We had a last minute booking for our group and the process was seamless. This hotel deserves to be recognized because of their professional service. You can tell that it is being managed really well. Great job to all of you and we shall see you again soon!
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酒店回复: Hello mean2832, On behalf of our entire team, I would like to extend our sincere appreciation for such a wonderful review you have provided the Wingate by Wyndham Fort Saskatchewan. I am glad that you found our accommodations clean and comfortable and that our amenities and services supported your needs throughout your stay. It is always exciting to welcome sports group, and we appreciate the energy, camaraderie, and spirit your team brought to our hotel. Your trust in choosing us means a great deal, and we look forward to welcoming you back for future tournaments or events. Thank you once again, and best of luck in all your upcoming games and competitions!
5.0分
商务出差
The staff were for accommodating
The open the breakfast service early
Which help our crew out immensely.
Thank you
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酒店回复: Hello Lyle,Thank you for taking the time in sharing such a wonderful review. Our entire team is very pleased to hear of your praise and this provides us great encouragement to keep doing what we love doing. We greatly appreciate that you chose to stay at the Wingate by Wyndham Fort Saskatchewan and we are looking forward to welcoming you back again on your next visit. Cheers!
5.0分
商务出差
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It's the little things, when we checked in around 16:15, the floor in the checkin area was freshly mopped....... then returing from supper around 20:30, again the floor was freshly mopped. On top of a refreshingly clean room, this was the cherry on top. This place is taken care of, and cared for as if it is their own, and it shows. Will return when back in town.
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酒店回复: Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible starting with cleanliness, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Wingate by Wyndham Fort Saskatchewan and we cannot wait to serve you again in the near future!
5.0分
其他
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Great king bed with four long good pillows, fluffy bath towels, nice shower, good climate control in room. Very good selection for breakfast. TV's are pretty tiny though. Could bump them up a size or two. Overall stay very good. And good price. I will definitely stay again.
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酒店回复: Hello Kevin,Your feedback is well received. Thank you for staying at the Wingate by Wyndham Fort Saskatchewan and also thank you for sharing your positive experience during your stay. Good news is, we are in the process of upgrading our rooms which include the TVs! We hope you next visit is just around the corner as we cannot wait to welcome you back. Cheers!
3.0分
家庭亲子
Close to all amenities / very clean/ great breakfast provided - very comfortable bed
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酒店回复: Hello Daniel,Thank you for providing us a great feedback about our cleanliness, breakfast selections and comfort of our beds. We hope to welcome you back on your next visit here in the city.
Great king bed with 4 long good pillows. Nice climate control for the chilly weather. Really good variety for breakfast. Tiny TV in the room tho'. After first use of toilet, it started to run continuously. Front desk was very accommodating, and I was moved to another room. Good price. I will stay again.
Bev makes an awesome breakfast. Only issue I found was the hallway on the second floor smells like dead coyotes.
The good breakfast is a key in my business. With the good breakfast in the hotel i can go through my day, and i still can get some snack for my lunch, working in a distant areas. Here you have hash browns, omelette, sousages and the rest to keep you energized for the whole day. At the end of the day you have a nice gym and large swimming pool too. Amazing to recover for the next day
Smoke alarm went off at 11:30pm. Was told by the front desk that this is normal and that they are sensitive to steam. Not great to have a safety system like that not working properly. Building is old and run down.
There were bugs in my room. They switch me to another room.
There were 100’s of bugs in the next room my daughter and I had to switch hotels it was so bad. We were traumatized.
Fantastic stay, welcoming front desk, spotless room and great breakfast. We had a last minute booking for our group and the process was seamless. This hotel deserves to be recognized because of their professional service. You can tell that it is being managed really well. Great job to all of you and we shall see you again soon!
The staff were for accommodating
The open the breakfast service early
Which help our crew out immensely.
Thank you
It's the little things, when we checked in around 16:15, the floor in the checkin area was freshly mopped....... then returing from supper around 20:30, again the floor was freshly mopped. On top of a refreshingly clean room, this was the cherry on top. This place is taken care of, and cared for as if it is their own, and it shows. Will return when back in town.
Great king bed with four long good pillows, fluffy bath towels, nice shower, good climate control in room. Very good selection for breakfast. TV's are pretty tiny though. Could bump them up a size or two. Overall stay very good. And good price. I will definitely stay again.
Close to all amenities / very clean/ great breakfast provided - very comfortable bed