Fantastic stay, welcoming front desk, spotless room and great breakfast. We had a last minute booking for our group and the process was seamless. This hotel deserves to be recognized because of their professional service. You can tell that it is being managed really well. Great job to all of you and we shall see you again soon!
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酒店回复: Hello mean2832, On behalf of our entire team, I would like to extend our sincere appreciation for such a wonderful review you have provided the Wingate by Wyndham Fort Saskatchewan. I am glad that you found our accommodations clean and comfortable and that our amenities and services supported your needs throughout your stay. It is always exciting to welcome sports group, and we appreciate the energy, camaraderie, and spirit your team brought to our hotel. Your trust in choosing us means a great deal, and we look forward to welcoming you back for future tournaments or events. Thank you once again, and best of luck in all your upcoming games and competitions!
5.0分
商务出差
The staff were for accommodating
The open the breakfast service early
Which help our crew out immensely.
Thank you
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酒店回复: Hello Lyle,Thank you for taking the time in sharing such a wonderful review. Our entire team is very pleased to hear of your praise and this provides us great encouragement to keep doing what we love doing. We greatly appreciate that you chose to stay at the Wingate by Wyndham Fort Saskatchewan and we are looking forward to welcoming you back again on your next visit. Cheers!
5.0分
商务出差
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It's the little things, when we checked in around 16:15, the floor in the checkin area was freshly mopped....... then returing from supper around 20:30, again the floor was freshly mopped. On top of a refreshingly clean room, this was the cherry on top. This place is taken care of, and cared for as if it is their own, and it shows. Will return when back in town.
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酒店回复: Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible starting with cleanliness, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Wingate by Wyndham Fort Saskatchewan and we cannot wait to serve you again in the near future!
5.0分
其他
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Great king bed with four long good pillows, fluffy bath towels, nice shower, good climate control in room. Very good selection for breakfast. TV's are pretty tiny though. Could bump them up a size or two. Overall stay very good. And good price. I will definitely stay again.
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酒店回复: Hello Kevin,Your feedback is well received. Thank you for staying at the Wingate by Wyndham Fort Saskatchewan and also thank you for sharing your positive experience during your stay. Good news is, we are in the process of upgrading our rooms which include the TVs! We hope you next visit is just around the corner as we cannot wait to welcome you back. Cheers!
3.0分
家庭亲子
Close to all amenities / very clean/ great breakfast provided - very comfortable bed
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酒店回复: Hello Daniel,Thank you for providing us a great feedback about our cleanliness, breakfast selections and comfort of our beds. We hope to welcome you back on your next visit here in the city.
5.0分
其他
Very friendly helpful staff. Pool was not warm enough. Everything else was great
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酒店回复: Thank you for taking the time to share your feedback regarding your stay! I am glad that we were able to meet your expectations. Thank you for staying at the Wingate by Wyndham Fort Saskatchewan and we hope that you will consider us the next time you are staying in the area!
3.0分
其他
TV in main room didnt work.
Lettering on Body wash, Shampoo and Condotioner in shower was very difficult to read unless yiu have oerfect vision.
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酒店回复: Thank you for taking the time out of your day to share your review. I apologize that we were not able to provide you with a stay you were satisfied with. I am confident that we will be able to resolve this issue if you provide us the opportunity to serve you again in the future. You are very valuable to us!
5.0分
商务出差
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We were done a job early and went to check in around noon. The clerk apologized and said we had to wait until 3pm to check in. I was upset, (not with them, but myself) then proceeded to wait in the lobby. Within half an hour she told us our rooms were ready early and that we could go to our rooms. She didn’t have to do that, but the fact that she did shows that she cared and it made me incredibly happy.
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酒店回复: Thank you so much for leaving us such a wonderful review! We are glad that you loved our services at the Wingate by Wyndham Fort Saskatchewan. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Thank you, once again, for your kind words and we hope to serve you well again soon!
4.0分
情侣出游
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Did not have recycle bucket in room. Very torn bathmat. Moved ottaman and lots of crackers. Ice machine only works on main floor floor only. No creamers for coffee in room. Why have sugar but no no coffee creamers. We were told its not supplied. We have stayed there 3 years in a row when it was Holiday Inn was
much better. Will now stay elsewhere next year
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酒店回复: I would like to take this opportunity to thank you for bringing these concerns to our attention. On behalf of our entire staff, we sincerely apologize for the poor service you received during your stay at our property. You did not receive the quality of service that we promise to provide to our guests. We are currently taking measures to ensure that this does not happen again. I look forward to the opportunity to better serve you in the future.
3.0分
其他
Pool was under maintenance and didn’t get a discount on our rooms
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Fort Saskatchewan. I am sorry that your experience did not meet your expectations.I am very apologetic that you had to leave a negative rating regarding our pool temporary closure. Guests' safety and security are always on top of our priorities. In line with this, we have to do what is necessary to make sure that any of our free amenities and facilities are operating at their safest level before opening them to all of our guests to enjoy. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Fantastic stay, welcoming front desk, spotless room and great breakfast. We had a last minute booking for our group and the process was seamless. This hotel deserves to be recognized because of their professional service. You can tell that it is being managed really well. Great job to all of you and we shall see you again soon!
The staff were for accommodating
The open the breakfast service early
Which help our crew out immensely.
Thank you
It's the little things, when we checked in around 16:15, the floor in the checkin area was freshly mopped....... then returing from supper around 20:30, again the floor was freshly mopped. On top of a refreshingly clean room, this was the cherry on top. This place is taken care of, and cared for as if it is their own, and it shows. Will return when back in town.
Great king bed with four long good pillows, fluffy bath towels, nice shower, good climate control in room. Very good selection for breakfast. TV's are pretty tiny though. Could bump them up a size or two. Overall stay very good. And good price. I will definitely stay again.
Close to all amenities / very clean/ great breakfast provided - very comfortable bed
Very friendly helpful staff. Pool was not warm enough. Everything else was great
TV in main room didnt work.
Lettering on Body wash, Shampoo and Condotioner in shower was very difficult to read unless yiu have oerfect vision.
We were done a job early and went to check in around noon. The clerk apologized and said we had to wait until 3pm to check in. I was upset, (not with them, but myself) then proceeded to wait in the lobby. Within half an hour she told us our rooms were ready early and that we could go to our rooms. She didn’t have to do that, but the fact that she did shows that she cared and it made me incredibly happy.
Did not have recycle bucket in room. Very torn bathmat. Moved ottaman and lots of crackers. Ice machine only works on main floor floor only. No creamers for coffee in room. Why have sugar but no no coffee creamers. We were told its not supplied. We have stayed there 3 years in a row when it was Holiday Inn was
much better. Will now stay elsewhere next year
Pool was under maintenance and didn’t get a discount on our rooms