Staff was phenomenal! The room was modern, clean and comfortable. Breakfast staff and buffet was fabulous! Best stay in many years!
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酒店回复: THANK YOU FOR YOUR RESPONSE WE DO WORK VERY DILLIGENTLY TO ENSURE YOUR STAY WITH US IS EXQUSITE AND WE LOVE TO MEET THAT MARK. WE ARE NOT PERFECT AND TRY VERY HARD TO ENSURE WE GIVE THE BEST EXPERIENCE POSSIBLE THANK YOU AGAIN FOR THE 10 OUT OF 10
2.0分
家庭亲子
Breakfast was good. Hotel room condition was not up to expectations, and cool lighting made it worse.
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酒店回复: Thank you for your feedback. We're glad you enjoyed the breakfast, but it's clear the room condition and lighting didn't meet expectations. Your comments are appreciated and will help guide improvements. We hope to provide a better experience next time.
1.0分
商务出差
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Someone was let into my room at 12:30am while I was sleeping. When I went down to the front desk to complain and get my room key reprogrammed, they laughed about it. I’m surprised such a blatant privacy and safety issue was treated so casually. They also didn’t offer any kind of compensation or refund.
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酒店回复: ON BEHALF OF THE ENTIRE HOTEL, I WOULD LIKE TO APOLOGIZE FOR THE CONDITIONS YOU DEALT WITH. WE DO PRIDE OUR SELVES ON BEING THE BEST AND NOT SUBSTANDARD. IF YOU DO COME BACK THIS WAY, I CAN ASSURE YOU THAT WE WILL MAKE YOUR NEXT STAY MUCH BETTER THEN THE LAST.
4.0分
情侣出游
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Hotel is lovely and so clean. Everything appropriately decorated for the holidays in cafe and lobby. Front desk was slow but accommodating. Our room was not ready at 4:00 pm so we waited in the lobby. Otherwise wonderful
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酒店回复: THANK YOU FOR YOUR REVIEW I AM SORRY WE DID NOT GET A PERFECT 10 OUT OF 10. WE APPRECIATE YOU STAYING AND HOPE TO SEE YOU BACK AGAIN SOON, WE STRIVE FOR THE 10 OUT OF 10 AND WILL ENSURE WE DO BETTER THE NEXT TIME AROUND. WE APOLOGIZE FOR NOT MEETING THAT EXPECTATION, WE ARE GLAD YOU ENJOYED OUR DECORATIONS
3.0分
商务出差
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I checked in later in the night. Keys to my room didn’t work and then had to be escorted back up to the room to ensure there wasn’t someone already booked there because the staff lost track of what rooms were occupied and which weren’t. They also failed to tell me that breakfast ended at 9 so Ellen I came down at 9:15 there weren’t any options. There is a restaurant attached so I didn’t know it only opened certain times. I booked this hotel specifically because it listed an airport shuttle as an amenity. There is no hotel shuttle so I had to pay and extra $40 to get from and back to the airport. Hotel was clean and staff was friendly just lacked attention to detail and communication.
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酒店回复: THANK YOU FOR YOUR REVIEW WE APPRECIATE YOU STAYING AND HOPE TO SEE YOU BACK AGAIN SOON, WE STRIVE TO BE THE BEST. WE DO APOLOGIZE FOR THE ISSUE WITH YOUR DOOR; WE WILL USUALLY GO BACK UP THERE TO ENSURE NO ONE IS IN THE ROOM AFTER WE CALL SO AS TO AVOID CONFUSION AND ISSUES BETWEEN GUESTS. I APOLOGIZE FOR THE ISSUE DURING THE MORNING AS OUR BREAKFAST DOES GO FROM 6AM TO 930AM. WE WILL SPEAK WITH THE STAFF THAT WERE NOT PREPARED AND HAD SHUT DOWN EARLY. UNFORTUNATELY, OUR SHUTTLE IS IN THE SHOP SO WE COULD NOT PROVIDE SERVICE FOR YOU AT THIS TIME. WE HOPE TO SEE YOU BACK AGAIN SOON SO WE CAN SHOW YOU OUR BEST THANK YOU
5.0分
其他
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This was the best hotel stay Ive ever had. All the staff we encountered were extremely friendly. Everything was very clean & the size of our suite & jacuzzi tub was awesome!!!
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酒店回复: thank you for your review we appreciate the 10 out of 10 and hope to see you again. please let us know if you have any questions or concerns. we strive to make your experience the best possible
5.0分
商务出差
Awesome place
Nice location and clean rooms
Perfect for the the event I was attending that weekend
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酒店回复: thank you for your review we appreciate the 10 out of 10 and hope to see you again. please let us know if you have any questions or concerns. we strive to make your experience the best possible and look forward to seeing you again
5.0分
商务出差
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Absolutely awesome and amazing
My room was clean and smelled great. The food was delicious and the customer service was absolutely awesome and amazing! We had so much fun!!
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酒店回复: thank you for your review we appreciate the 5 stars and hope to see you again. please let us know if you have any questions or concerns. we strive to make your experience the best possible
4.0分
其他
The sprinkler system was leaking one. I almost slipped because there wasn’t a wet floor sign out.
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酒店回复: THANK YOU FOR YOUR REVIEW WE APPRECIATE YOU STAYING AND HOPE TO SEE YOU BACK AGAIN SOON, WE STRIVE FOR THE 10 OUT OF 10 AND WILL ENSURE WE DO BETTER THE NEXT TIME AROUND. WE APOLOGIZE NOT MEETING THAT EXPECTATION
燕麦粥真好吃，饼干和华夫饼也不错。那个用来制作华夫饼的面糊机，我都想买一台回家了，哈哈哈哈。
Staff was phenomenal! The room was modern, clean and comfortable. Breakfast staff and buffet was fabulous! Best stay in many years!
Breakfast was good. Hotel room condition was not up to expectations, and cool lighting made it worse.
Someone was let into my room at 12:30am while I was sleeping. When I went down to the front desk to complain and get my room key reprogrammed, they laughed about it. I’m surprised such a blatant privacy and safety issue was treated so casually. They also didn’t offer any kind of compensation or refund.
Hotel is lovely and so clean. Everything appropriately decorated for the holidays in cafe and lobby. Front desk was slow but accommodating. Our room was not ready at 4:00 pm so we waited in the lobby. Otherwise wonderful
I checked in later in the night. Keys to my room didn’t work and then had to be escorted back up to the room to ensure there wasn’t someone already booked there because the staff lost track of what rooms were occupied and which weren’t. They also failed to tell me that breakfast ended at 9 so Ellen I came down at 9:15 there weren’t any options. There is a restaurant attached so I didn’t know it only opened certain times. I booked this hotel specifically because it listed an airport shuttle as an amenity. There is no hotel shuttle so I had to pay and extra $40 to get from and back to the airport. Hotel was clean and staff was friendly just lacked attention to detail and communication.
This was the best hotel stay Ive ever had. All the staff we encountered were extremely friendly. Everything was very clean & the size of our suite & jacuzzi tub was awesome!!!
Awesome place
Nice location and clean rooms
Perfect for the the event I was attending that weekend
Absolutely awesome and amazing
My room was clean and smelled great. The food was delicious and the customer service was absolutely awesome and amazing! We had so much fun!!
The sprinkler system was leaking one. I almost slipped because there wasn’t a wet floor sign out.