酒店回复: We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations
酒店回复: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
1.0分
其他
原文
翻译提供方：Google
入住时间是 3 点。我们的房间还没有准备好，所以我们不得不换到一个很脏的房间。
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酒店回复: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations
酒店回复: I am very sorry about the fire alarm. Unfortunately, this can happen at any hotel. Whenever you have a lot of rooms combined with many different guests, an issue can arise. Unfortunately, we had a guest that overcooked a hot pocket and the smoke set off the alarm. As you can imagine there were quite a few calls, and our staff has to investigate. I am very sorry this happened to you. Please don't let it detour you from staying at hotels. The best course of action is to read the safety card on the back of the door, locate the nearest exit, check the hallway for smoke, and evacuate the building until the alarms stop. As soon as the staff determines the cause of the alarm, they will silence the audible alarms if it is safe to return to the building. The fire department will ALWAYS come as a safety measure and to reset the alarms.
2.0分
其他
原文
翻译提供方：Google
房间无人打扫。没有纸巾。家具损坏，只是敷衍地修补，而不是更换。水压不足。
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酒店回复: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations
酒店回复: Dear Wendy:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. It was an uncommon instance and we’ll do better. Your comments will help us as we continually work to improve our guest experience. Please know that I will be addressing this issue with my staff to ensure that this doesn't happen again. At Hilton Garden Inn Dayton South at Austin Landing, our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right—guaranteed. Please feel free to contact us here at the hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Yours in Hospitality,Acórea D. SimsGeneral ManagerHilton Garden Inn Dayton South at Austin Landing
5.0分
商务出差
原文
翻译提供方：Google
伟大的
它很干净而且工作人员很友好。
不过如果有拖鞋就更好了。
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We're glad to hear you had a pleasant stay at our location. We strive to provide our guests with the best value for their travel.
2.0分
情侣出游
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Very disappointed by the stay. Cobwebs in our room, mold on the ceiling in the bathroom. Refused to print a key when my husband was sleeping even though the room was in my name with my credit card. Waited 45 for clean linens. Finally had to go to the front desk for towels. Scratched my leg on the bed corner in the middle of the night 3 times. Very disappointed in the property cleanliness and customer service.
5.0分
家庭亲子
Safe and quiet area. Clean. Check in staff was very friendly and professional. Bed is super comfy.
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酒店回复: Thanks for the great review! We're glad you enjoyed the clean, quiet setting and comfy bed. Our team will be happy to hear your kind words! We hope to have back soon.
我在办理入住时被收取了 75 美元的额外费用，而他们说他们只处理 189 美元，他们却收取了 227.50 美元的杂费，我收到了，但他们不知道这笔额外费用是从哪里来的，而且我还没有收到退款。
电动汽车充电器坏了。我不得不开车四处寻找其他充电地点和优步。很不开心，毁了我的旅程。我花了一个下午才找到充电的地方。
这家酒店似乎人手不足，但服务人员很友善。他们没有把需要的东西送到房间，而是让你去前台取。泳池地板上有一块碎玻璃，我的脚被它割伤了。我们抵达时浴缸没有清洗干净，但第二天应我们的要求清洗了。房间还可以，但很一般。不过公共区域看起来还不错。
入住时间是 3 点。我们的房间还没有准备好，所以我们不得不换到一个很脏的房间。
误报火警导致创伤后应激障碍
凌晨1点15分，火警把我们吵醒了，我吓得尖叫连连。警报响了十多分钟，却没有人接电话告诉我发生了什么事。我们的房间就在警报器旁边，我吓得魂飞魄散。我现在得了创伤后应激障碍，可能再也住不了其他酒店了。
房间无人打扫。没有纸巾。家具损坏，只是敷衍地修补，而不是更换。水压不足。
我和丈夫以及两个年幼的孩子住在那里，我可以告诉你，如果你对干净程度有任何要求，就不要住在这里。
我们刚进房间的时候，就发现装饰椅上到处都是污渍。就连我们卧室的椅子上也是。我不得不要了张茶巾，这样我才能盖上椅子，这样我们才能坐在干净的地方。
当我打开沙发床让我6岁的孩子睡觉时，床垫上也沾满了黑色的污渍。太恶心了。
说到干净……你得要求打扫房间。我们打扫了三次，只有一次有人来。有一次客房服务实际上是在我们入住第一晚后才来的，他们甚至没有给我们铺床。房间甚至很难看出有人打扫过。然后，在我们入住的最后一天，我打电话到前台询问为什么我们的房间没有打扫，他们告诉我客房服务说他们来过，这意味着我弄错了。我向她保证，没有人打扫过我们的房间。我肯定能看出区别。我们房间里的毛巾需要更换，垃圾桶也满得快溢出来了。
我打电话到前台要毛巾，她让我下去拿，因为她是唯一一个在工作的人，不能离开前台。
唯一还算不错的就是早餐吧的工作人员。
总的来说，这家酒店人手严重不足，清洁度也远低于标准。你最好还是住别的地方。作为希尔顿酒店，这真是太令人失望了。
伟大的
它很干净而且工作人员很友好。
不过如果有拖鞋就更好了。
Very disappointed by the stay. Cobwebs in our room, mold on the ceiling in the bathroom. Refused to print a key when my husband was sleeping even though the room was in my name with my credit card. Waited 45 for clean linens. Finally had to go to the front desk for towels. Scratched my leg on the bed corner in the middle of the night 3 times. Very disappointed in the property cleanliness and customer service.
Safe and quiet area. Clean. Check in staff was very friendly and professional. Bed is super comfy.