酒店回复: 尊敬的埃内斯托先生，感谢您分享您的反馈。得知房间状况和整体维护未能达到您的预期，我们深感抱歉。您关于清洁度、维护和早餐供应的意见已记录在案，并将转达给我们的团队，以指导改进工作。此外，虽然我们的客房清洁服务旨在为长期入住的客人提供尽可能减少干扰的居家体验，但我们也乐意以较低的费用提供此项服务。感谢您抽出宝贵时间告知我们如何改进，并期待未来有机会提升您的入住体验。此致，酒店管理团队

酒店回复: Dear Gerardo, Thank you for your feedback. We appreciate your comments about the flooring, fitness options, and beverage availability. We will work to improve these aspects to enhance your experience. Your input is invaluable in helping us create a better environment, and we look forward to welcoming you back soon.Sincerely,Hotel Management

酒店回复: Dear Theos,Thank you for your feedback! We are glad to hear that you enjoyed the location, friendly staff, and convenient parking at Extended Stay America. We truly appreciate your comments regarding the furniture and restroom, and we’re committed to addressing these issues. We look forward to welcoming you back for a more comfortable experience in the future.Sincerely,Hotel Management

酒店回复: Dear Lazaro, Thank you for taking the time to share your experience. We apologize for the condition of the pool and the overall cleanliness during your visit. This is not the standard we aim to maintain, and your comments will be addressed with our team to ensure improvements are made. We truly hope you’ll consider staying with us again so we can offer you a much better experience next time.Sincerely,Hotel Management 

酒店回复: Dear Yolanda, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issues you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Additionally, we are reviewing this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. We look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Teruaki, Thank you for sharing your experience with us. We appreciate your positive feedback about our staff. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your choice of our hotel is greatly appreciated, and we eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management

酒店回复: Dear Roxy, Thank you for choosing to stay with us. We sincerely apologize for not meeting our standards in providing clean and fresh accommodations during your visit. Your feedback is invaluable, and we have promptly communicated your concerns to our housekeeping team for a thorough review and corrective measures. We regret any inconvenience this may have caused and hope to have the opportunity to welcome you back in the future, where we aim to deliver the exceptional experience you rightfully deserve.Sincerely,Hotel Management