The property was in very poor condition! When we checked in we noticed that the hotel seemed to be preparing to do extensive remodeling. We were told that they do not offer breakfast but that we could receive a 15% discount at Denny’s down the road. The elevator was scary it smelled like it was overheating. We got to our top floor room and could not access the WIFI. I picked up the phone to call the front desk and discovered that it did not work. I pulled the bedside table out to see if it was plugged in and discovered dead bugs and filth! The bed looked okay so we decided to try and get some sleep. I woke up at approximately 1:30am. and the room was very cold. The electricity was completely out! We found out that was not the fault of the Hotel, but with us being on the top floor, no electricity meant No elevator. Someone from the hotel should have checked on us or informed us what was happening but they did not! We left at 4:30am. The emergency lights in the hallway were not all working and the stairwell emergency lights were not working at all! We walked in the dark carrying our luggage down to the bottom floor. The guy at the desk said that the entire area was in a power outage and he wouldn’t be able to give us a receipt. When I ask why they didn’t inform us he simply replied “ You could have called! “ I told him that I had tried call from my cell phone because the one in our room didn’t work and it just went straight to voicemail. He said I guess the phone is out too.
3.0分
其他
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Ants, earwigs, geckos all inside the room. No dish soap in the room fpr the dishes, asked for some and the front desk also had none. The bed tilted to the inside and headboard. It was quiet, but very rundown area of town.
5.0分
情侣出游
Jeremy was very helpful. He went out of his way to get my husband’s scooter out of our car and found us a shower chair.
4.0分
情侣出游
Alway good parking. Big refrigerator and stove. Coffee in the morning. Good rates with dogs.
5.0分
其他
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As always Candlewood is quiet, very clean and the staff is always helpful. The place is worn but not falling apart like some of the newer places I been to. I’ll always book at Candlewood when I stay in Wichita Falls
3.0分
其他
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The tv keep going in and out .. they had broken microwave and a working microwave both.. hallways were extremely hot and so was the elevator.. bed was ok but not great..
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酒店回复: Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay, including the TV signal, microwave situation, and the temperature in the hallways and elevator. We appreciate you bringing these matters to our attention so we can address them with our team and work on improvements. We're glad the bed was at least somewhat comfortable, but we aim to provide a much better overall experience and hope you'll consider giving us another chance in the future.
5.0分
家庭亲子
It may not look like much on the outside but it’s clean, comfortable and they’ve got EVERYTHING you could need!
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酒店回复: Thank you so much for the fantastic review! We're so glad you enjoyed your stay and appreciated the comfort and amenities we offer. We may be modest on the outside, but we're all about making sure our guests feel right at home. Hope to welcome you back again soon!
5.0分
其他
Nice pet friendly area that is well lit after dark.
5.0分
其他
couples trip
great place and location. People on staff friendly and helpful
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酒店回复: Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our location and found our staff to be friendly and helpful. We strive to create a welcoming environment, and your feedback truly means the world to us. We look forward to seeing you again soon!
非常不错的酒店。经济实惠而且还有免费挑选的零食和饮料
The property was in very poor condition! When we checked in we noticed that the hotel seemed to be preparing to do extensive remodeling. We were told that they do not offer breakfast but that we could receive a 15% discount at Denny’s down the road. The elevator was scary it smelled like it was overheating. We got to our top floor room and could not access the WIFI. I picked up the phone to call the front desk and discovered that it did not work. I pulled the bedside table out to see if it was plugged in and discovered dead bugs and filth! The bed looked okay so we decided to try and get some sleep. I woke up at approximately 1:30am. and the room was very cold. The electricity was completely out! We found out that was not the fault of the Hotel, but with us being on the top floor, no electricity meant No elevator. Someone from the hotel should have checked on us or informed us what was happening but they did not! We left at 4:30am. The emergency lights in the hallway were not all working and the stairwell emergency lights were not working at all! We walked in the dark carrying our luggage down to the bottom floor. The guy at the desk said that the entire area was in a power outage and he wouldn’t be able to give us a receipt. When I ask why they didn’t inform us he simply replied “ You could have called! “ I told him that I had tried call from my cell phone because the one in our room didn’t work and it just went straight to voicemail. He said I guess the phone is out too.
Ants, earwigs, geckos all inside the room. No dish soap in the room fpr the dishes, asked for some and the front desk also had none. The bed tilted to the inside and headboard. It was quiet, but very rundown area of town.
Jeremy was very helpful. He went out of his way to get my husband’s scooter out of our car and found us a shower chair.
Alway good parking. Big refrigerator and stove. Coffee in the morning. Good rates with dogs.
As always Candlewood is quiet, very clean and the staff is always helpful. The place is worn but not falling apart like some of the newer places I been to. I’ll always book at Candlewood when I stay in Wichita Falls
The tv keep going in and out .. they had broken microwave and a working microwave both.. hallways were extremely hot and so was the elevator.. bed was ok but not great..
It may not look like much on the outside but it’s clean, comfortable and they’ve got EVERYTHING you could need!
Nice pet friendly area that is well lit after dark.
couples trip
great place and location. People on staff friendly and helpful