酒店回复: Hello 602philg Thank you for your review following your recent visit to the Affinity health club. I have passed the details to the management company for the club for immediate action. We are in the process of gaining quotes for the repair of the aircon in the main gym, however as I am sure you can appreciate all air conditioning companies currently have a back log. We have recently had several personnel changes in the club and I confident that the cleanliness issues you encountered have all been rectified. I fully appreciate that you have a choice in leisure club membership, and i hope that you will give Affinity leisure a second opportunity in the future. Yours sincerely Chris Brand General manager
酒店回复: Hi deanlY6117YF, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience was not as expected. I am sorry for the issue surrounding your reservation. Our team would like to assure you that your thoughts are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. Pleasure once again and we hope you will give us another chance to show you that your unsatisfactory experience was an exception. All the best, Alice P Case Manager IHGService
5.0分
商务出差
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Nothing to really complain about. Staff were all really helpful. Room was clean and tidy and provided the basic needs. This hotel is more of a place to stay before flying as there isn’t much to do nearby. The only downside was missing breakfast as my flight was really early. Would of been a good idea to have a breakfast bar or some fruit the early travers could take.
1.0分
其他
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This hotel is an asylum hotel..large numbers of young men loitering around the complex..No mention of this when booking .We will seeking a refund from this hotel.Not what i expected having paid a fair amount for business.Avoid this place if you are not getting a discount .The name hotel is very misleading.Holding centre more like which is fine.Just do not charge hotel rates.!!!!!!
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酒店回复: Hi davidrF6908ER, We appreciate you for choosing the Holiday Inn Luton - South M1, Jct.9 for your leisure stay. Providing an excellent level of hospitality and cleanliness is our topmost priority. I would like to offer our sincere apology for the issues you encountered during your time with us. Your honest review is very important, and I will share this with our appropriate hotel team to take necessary action to prevent any issues from occurring in the future. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
5.0分
其他
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My family stayed at this Premier Inn. I joined them for breakfast. I was very impressed by my experience. Parking was easy . The reception staff were smiley and welcoming. The dining room was light filled, spotlessly clean and tables were spaced with ample room to dine comfortably as a family of 5. The waitress Steph was delightful - welcoming and very attentive. The food was plentiful. The next time I fly from Luton I will definitely stay overnight. On leaving, the manager Isaac asked if we had enjoyed our experience and told us we would be very welcome to return. All in all my experience was very positive and I am genuinely happy to recommend it.
绝对可耻的工作人员总是使用假日酒店，我们在高速公路上行驶了 5 个小时，我们使用停车场为我们的车充电，我们询问是否可以使用厕所，因为妻子怀孕了，我们的答复是抱歉那里不向公众开放，永远不会再使用假日酒店，这表明这个世界上真的没有任何人了。
主酒店目前已关闭，但停车场里有很多年轻人在车里踢足球，如果你有一辆好车，那就不好了。当我要求他们停下来时，我突然看到 7/8 张充满敌意的面孔，所以我搬到了主接待区。走进健身房，我发现接待处空无一人，等了 15 分钟，一位工作人员终于从橱柜里出来吃晚饭。我询问了加入健身房的事宜，他们带我参观了一下，并给出了每月 45 英镑的合理价格。健身房里有旧机器，手柄坏了，用电工胶带缠着，地板上有用过的湿巾和纸巾。主健身房热得难以置信，对面的污水处理厂发出的臭味很重，没有通风设备。我被告知空调坏了，不太可能很快修好。设备还可以，但功能有限，游泳池就像桑拿房，有点浑浊。厕所和淋浴间很恶心，地板上到处都是尿液和水，厕所里脏兮兮的俱乐部毛巾散落在小便池下面。我感谢他巡演，说我不会参加，他礼貌地笑着说他以前就听说过这一切难以置信
非常感谢 IHG 酒店和 Bookings.com 3 天前接受了我的预订，现在取消了，并告诉我将于 2022 年 3 月 14 日关闭。假设这是今天才决定的……我们原定于 2022 年 3 月 15 日入住，准备赶早班飞机。现在到了这个阶段，我面临的是，至少要花两倍的钱才能找到一家替代酒店。（其他酒店似乎都因为这个消息抬高了价格）。知道很多人会寻找替代住宿。为什么 IHG 酒店不能把我们转移到该地区的其他酒店之一，这超出了我的理解范围……！再也不来 IHG 了。曾经是你们的忠诚度计划的成员。谢谢，再见。
Nothing to really complain about. Staff were all really helpful. Room was clean and tidy and provided the basic needs. This hotel is more of a place to stay before flying as there isn’t much to do nearby. The only downside was missing breakfast as my flight was really early. Would of been a good idea to have a breakfast bar or some fruit the early travers could take.
This hotel is an asylum hotel..large numbers of young men loitering around the complex..No mention of this when booking .We will seeking a refund from this hotel.Not what i expected having paid a fair amount for business.Avoid this place if you are not getting a discount .The name hotel is very misleading.Holding centre more like which is fine.Just do not charge hotel rates.!!!!!!
My family stayed at this Premier Inn. I joined them for breakfast. I was very impressed by my experience. Parking was easy . The reception staff were smiley and welcoming. The dining room was light filled, spotlessly clean and tables were spaced with ample room to dine comfortably as a family of 5. The waitress Steph was delightful - welcoming and very attentive. The food was plentiful. The next time I fly from Luton I will definitely stay overnight. On leaving, the manager Isaac asked if we had enjoyed our experience and told us we would be very welcome to return. All in all my experience was very positive and I am genuinely happy to recommend it.