酒店回复: Thank you for sharing your feedback. We understand that your stay this time didn’t fully meet your expectations, and we appreciate your comments about the areas needing improvement. It’s great to hear our team member at the front desk made a positive impression. Your insights will help us continue to make changes that enhance the guest experience.
5.0分
情侣出游
原文
翻译提供方：Google
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2.0分
其他
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The rugs in the lobby, on the elevator and in the hallways going to the rooms were messy... in need of vacuuming or replacement.
There was no 24 hour complimentary coffee, tea or hot/cold beverage in the lobby.
The check in staff was not familiar with the towel availability in the pool area.
There was only 1 person handling check out and the line was not long but check out took more than 5 minutes because of the person checking out in front of me requiring additional assistance. There should be at least 2 staff at the front desk during check out.
There was no complimentary breakfast . Surrounding hotels I have stayed at like the Fairfield, Tru and Baymont offer free breakfast. I doubt that I will stay at this Holiday Inn again given the other hotels in the immediate area. The staff was very nice and the pool area very inviting. Thank you for the opportunity to express my opinion. Michele Mirro
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酒店回复: Thank you for sharing such detailed feedback. We’re sorry your experience wasn’t as expected and appreciate you highlighting both the positive aspects and the areas where we can do better. Your comments about cleanliness, amenities, and team support during check-in and check-out are important to us and will be reviewed internally. We value your perspective and hope you’ll consider giving us another opportunity in the future.
4.0分
其他
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Was very nice except we could hear the elevator every time it went up and down. Staff were great. Place was clean even though it was under remodeling. Liked having a bar and restaurant to eat at inside.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the convenience of our bar and restaurant and appreciated our welcoming team, even as we work to improve the property. Your comments about noise are helpful for us as we look for ways to enhance the guest experience. We hope to make your next visit even more comfortable.
4.0分
其他
Staff were great! Bathroom could use real lighting the dim light made it impossible for me to put on my make-up.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our team members. Your comments about the bathroom lighting are appreciated and will be reviewed with our team as we work to improve our guest experience.
1.0分
其他
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Room is fine. We are Diamond Elite members and were denied breakfast for 2, not offered any check in amenities whatsoever. Have never had this happen in the many bookings we have had.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear your stay did not reflect the level of recognition you’ve come to expect as a valued member. Your comments about the check-in experience and amenities have been shared with our management team for review as we work to provide a more consistent experience in the future.
5.0分
情侣出游
Was able to walk to convenience store and other dinning alternatives. Safe secure building
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酒店回复: Thank you for sharing your feedback. We’re glad you found the location convenient and felt comfortable during your visit to Holiday Inn Santee, an IHG Hotel. We hope to welcome you back soon.
3.0分
其他
Someone should clean the mold buildup on the shower doors. It's been building up awhile.
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酒店回复: Steve, thank you for bringing this to our attention. We're sorry to hear about the situation you've described and understand how it can affect your experience. We value your observations as they contribute to our ability to continually improve. We assure you that your comment has been communicated to our team for review and action. We hope to have the opportunity to deliver a more comfortable and spotless stay for you in the future.
2.0分
其他
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The hôtel needs rénovations particularité the bathrooms. Will not stay there again. This also applies to the 3 other HI I states at during my trip down to Florida
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酒店回复: Guy, thank you for sharing your feedback. We're sorry your experience wasn't as expected, and your comments about the bathrooms and overall impression have been shared with our team for review. We appreciate you letting us know and will use your input to help guide future improvements.
3.0分
其他
Check was great. Room smelled musty, very dated. The mini fridge was not cold. The toliet handle would stick and continued to run. We won’t be coming back.
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酒店回复: Roxie, the feedback about your visit is appreciated. The team makes every effort to provide an inviting environment and will take your thoughts into account to improve future experiences. Thank you for sharing your perspective.
跟之前几次来相比，感觉有点脏，需要翻新一下。好在大厅正在装修。前台工作人员很棒，非常乐于助人。
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The rugs in the lobby, on the elevator and in the hallways going to the rooms were messy... in need of vacuuming or replacement.
There was no 24 hour complimentary coffee, tea or hot/cold beverage in the lobby.
The check in staff was not familiar with the towel availability in the pool area.
There was only 1 person handling check out and the line was not long but check out took more than 5 minutes because of the person checking out in front of me requiring additional assistance. There should be at least 2 staff at the front desk during check out.
There was no complimentary breakfast . Surrounding hotels I have stayed at like the Fairfield, Tru and Baymont offer free breakfast. I doubt that I will stay at this Holiday Inn again given the other hotels in the immediate area. The staff was very nice and the pool area very inviting. Thank you for the opportunity to express my opinion. Michele Mirro
Was very nice except we could hear the elevator every time it went up and down. Staff were great. Place was clean even though it was under remodeling. Liked having a bar and restaurant to eat at inside.
Staff were great! Bathroom could use real lighting the dim light made it impossible for me to put on my make-up.
Room is fine. We are Diamond Elite members and were denied breakfast for 2, not offered any check in amenities whatsoever. Have never had this happen in the many bookings we have had.
Was able to walk to convenience store and other dinning alternatives. Safe secure building
Someone should clean the mold buildup on the shower doors. It's been building up awhile.
The hôtel needs rénovations particularité the bathrooms. Will not stay there again. This also applies to the 3 other HI I states at during my trip down to Florida
Check was great. Room smelled musty, very dated. The mini fridge was not cold. The toliet handle would stick and continued to run. We won’t be coming back.