I had a little problem but I called and the person on phone resolve it quickly. I will be staying here in the future
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酒店回复: We’re glad to hear that our team was able to resolve your concern promptly — guest satisfaction and quick support are very important to us. We truly appreciate your positive feedback and are delighted to know you plan to stay with us again in the future. We look forward to welcoming you back for another pleasant experience.
2.0分
家庭亲子
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I am writing to express my deep dissatisfaction with the condition of the room during my recent stay at your hotel October 10th-11th. I booked the 10th-12th but could not stay the second night. I had expected a clean, safe, and comfortable environment, but unfortunately, my experience was quite the opposite.
Upon arrival, we were immediately met with the overpowering smell of ozone. An ozone machine was running in the room. We unplugged it and brought it to the front desk. While this may have been intended to address odors or mold, the lingering ozone was extremely unpleasant and raised serious health concerns. As you may know, ozone exposure has been associated with respiratory irritation, chest pain, coughing, and can exacerbate asthma and other health conditions. It is not something guests should be exposed to at any concentration upon entering a room.
Unfortunately, the ozone wasn’t the only issue. The room had a strong moldy odor, suggesting that there may be deeper maintenance issues. The floors were visibly dirty. When I accidentally spilled a small amount of juice and wiped it up with a napkin, the napkin came away black—a clear sign that the floor had not been properly cleaned.
Additionally, although the room was labeled as "pet friendly," I was surprised to find a very old and dusty tennis ball behind the bed. The amount of dust on it was concerning—it was so thick it appeared almost furry. This not only indicates a lack of thorough cleaning but also raises que
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酒店回复: We’re truly sorry to hear that your experience did not meet expectations. We’re reviewing your feedback to better understand the situation — was our team made aware of the ozone machine in the room, or were we informed of the additional issues after it was discovered? If so, was a room change requested at that time? Our team would have been happy to relocate you immediately or address the concerns on the spot had we known.It appears that this particular room may have been mistakenly released from an out-of-order status while it was scheduled for a deep cleaning, and we sincerely regret that oversight. Once your message was received after departure, our management team investigated and followed up with both housekeeping and front desk staff to prevent a recurrence and reinforce our inspection procedures.Because your reservation was made through a third-party travel site, any refund or adjustment would need to be processed through that platform, as they manage payments directly.We truly appreciate your feedback — it has helped us strengthen our internal checks and improve communication between departments. We’re sorry that this stay didn’t reflect the level of comfort and service we’re known for, and we hope you’ll consider giving us another opportunity to serve you better in the future.Warm regards,Heer and Blue Water TEam
5.0分
家庭亲子
The rooms are being refurbished and are great! It is the south near the coast, so there is a smell of mold....
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酒店回复: Thank you so much for sharing your feedback and perfect rating! We’re delighted you enjoyed our newly refurbished rooms — we’re glad the updates are making a positive impression. We also appreciate your note about the coastal environment; being near the water can sometimes create that natural humidity in the air, but our team continues to take steps to maintain fresh, comfortable spaces for all our guests. We look forward to welcoming you back soon!
4.0分
情侣出游
Great location with proximity to beach access, food and drinks, and pretty views when crossing the adjacent bridge. Will be back next time I come to Topsail!
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酒店回复: hank you for your wonderful review. We’re so pleased to hear that your stay was enjoyable and that our location was convenient for your needs. We look forward to welcoming you back again soon!
5.0分
其他
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My relaxing Day!
When I arrived it was shift change. I met both staff leaving and coming. It started off great everyone smiled and greeted me with positive energy. I video walking into my room for my mom so she could see if she likes it and she did! 🥰 My morning breakfast was wonderful, hot, clean, and had great service. Plus I was only a bridge away from North Topsail Beach. I'll be back with family next time. One more thing, everyone in that town had positive energy! Good was great also and anything you need is only a few mins away. Thank you for the wonderful stay❣️
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酒店回复: Thank you for sharing such kind words! We’re delighted your stay was as amazing as you described! We can't wait to see you & meet the family during your next stay!
酒店的整体体验让我们惊喜，尤其是考虑到如此低廉的价格。唯一的小问题是：我们入住的房间似乎是无障碍设施房，淋浴间是为轮椅使用者设计的，所以没有挡水边——强劲的水流会直接溅到浴室地板上。淋浴帘几乎起不到作用，所以我们只好用卷起来的毛巾做了一个临时的挡水条。不过，从前台到早餐服务人员，每个人都非常友善，服务很棒。
设施有待改进。淋浴体验不太好。游泳池晚上8点就关了，早上10点才开，这意味着你几乎没有时间使用游泳池。下次不会再住了。
外观很漂亮，但内部就一言难尽了。浴室很糟糕——浴缸里有胶带，只有一个灯，排气扇声音巨大。电视遥控器也是坏的。
不过床和床单倒是很舒服。
住得不错
太棒了，我还会再来的。
I had a little problem but I called and the person on phone resolve it quickly. I will be staying here in the future
I am writing to express my deep dissatisfaction with the condition of the room during my recent stay at your hotel October 10th-11th. I booked the 10th-12th but could not stay the second night. I had expected a clean, safe, and comfortable environment, but unfortunately, my experience was quite the opposite.
Upon arrival, we were immediately met with the overpowering smell of ozone. An ozone machine was running in the room. We unplugged it and brought it to the front desk. While this may have been intended to address odors or mold, the lingering ozone was extremely unpleasant and raised serious health concerns. As you may know, ozone exposure has been associated with respiratory irritation, chest pain, coughing, and can exacerbate asthma and other health conditions. It is not something guests should be exposed to at any concentration upon entering a room.
Unfortunately, the ozone wasn’t the only issue. The room had a strong moldy odor, suggesting that there may be deeper maintenance issues. The floors were visibly dirty. When I accidentally spilled a small amount of juice and wiped it up with a napkin, the napkin came away black—a clear sign that the floor had not been properly cleaned.
Additionally, although the room was labeled as "pet friendly," I was surprised to find a very old and dusty tennis ball behind the bed. The amount of dust on it was concerning—it was so thick it appeared almost furry. This not only indicates a lack of thorough cleaning but also raises que
The rooms are being refurbished and are great! It is the south near the coast, so there is a smell of mold....
Great location with proximity to beach access, food and drinks, and pretty views when crossing the adjacent bridge. Will be back next time I come to Topsail!
My relaxing Day!
When I arrived it was shift change. I met both staff leaving and coming. It started off great everyone smiled and greeted me with positive energy. I video walking into my room for my mom so she could see if she likes it and she did! 🥰 My morning breakfast was wonderful, hot, clean, and had great service. Plus I was only a bridge away from North Topsail Beach. I'll be back with family next time. One more thing, everyone in that town had positive energy! Good was great also and anything you need is only a few mins away. Thank you for the wonderful stay❣️