My husband and I stayed one night at the Holiday Inn in New Liskeard on our way to Bracebridge. We’ve always chosen Holiday Inn because I’ve considered it one of the more reliable hotel chains: comfortable beds, decent service, a good breakfast, and nice amenities like a pool and hot tub. However, this stay was very disappointing, especially given the nearly $300 nightly rate, even though we're IHG rewards members. The rooms are not soundproof at all. We heard doors opening and closing all night and barely slept. The front desk service also felt indifferent; when we checked out, no one asked how our stay was or even said “have a good day.” The breakfast area was extremely crowded around 8:30 a.m., and it would really help to have two stations for the hot food to ease the congestion. Overall, the experience did not live up to the Holiday Inn standard I’ve come to expect, and I’ll likely look at other options next time.
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酒店回复: Hi wanderlust0331, Thank you for sharing your thoughts about your stay at our Holiday Inn Express & Suites New Liskeard. We appreciate you for keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs. We want you to have a lasting impression of the brand by providing dependable service and accommodations. I am sorry for what happened. IHG Hotels and Resorts works hard to deliver an excellent guest experience. I have shared your comments with the hotel management to address this internally. We hope to see you again on your future travels. Sincerely, Rosh C. Case Manager IHG Hotels and Resorts Service
5.0分
其他
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I had a wonderful stay at the Holiday Inn Express in New Liskeard. The room was clean and comfortable, showing a little bit of its age but still very pleasant. The staff were absolutely fantastic—friendly, helpful, and accommodating. Breakfast was great, with a good selection of items to choose from. Although the hotel doesn’t have a restaurant, the staff recommended Ali’s across the road, and it was an excellent suggestion. The food there was delicious! Overall, a great experience, and I’d definitely stay here again.
2.0分
家庭亲子
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I had phoned a week earlier to ask for a room on the lower level. I was guaranteed my request and the gentleman said he would make a note to make the changes. When I arrived on Friday the clerk told me we were on the second level. I told her about my conversation on the phone and she said that could not have happened as the rooms were already booked, basically calling me a liar. The room wasn’t the best for my wife, myself, our daughter and her partner. Went down to the front desk and although she said that the hotel was half empty there was nothing better and another room added would double the cost, already $453.00. I asked if there was any better price she could offer. No. Then this morning checking out our daughter found two silverfish in the dresser drawer. Wow.
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酒店回复: Hi Yes2scotland, It's a delight for us to host your stay. We appreciate you choosing the Holiday Inn Express & Suites New Liskeard, as your travel partner. Thank you for sharing your experience. I am sorry to learn what happened. I've shared your feedback with our management team as a reference for the necessary improvements needed. I also sent you a private message to continue the conversation about this. I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
5.0分
其他
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Beautiful new hotel. Everything was clean, staff was very friendly. Beds and pillows are super comfy and a good selection of hot and cold choices for breakfast. I can only recommend this for your next stay in Temiskaming Shores.
5.0分
其他
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The HIE in New Liskeard is conveniently located just off Highway 11 and almost directly across the street from one of New Liskeard's best restaurants, Ali's Grill and Bar. We found the hotel to be super clean, the staff were friendly and helpful, and our room first rate!
My husband and I stayed one night at the Holiday Inn in New Liskeard on our way to Bracebridge. We’ve always chosen Holiday Inn because I’ve considered it one of the more reliable hotel chains: comfortable beds, decent service, a good breakfast, and nice amenities like a pool and hot tub. However, this stay was very disappointing, especially given the nearly $300 nightly rate, even though we're IHG rewards members. The rooms are not soundproof at all. We heard doors opening and closing all night and barely slept. The front desk service also felt indifferent; when we checked out, no one asked how our stay was or even said “have a good day.” The breakfast area was extremely crowded around 8:30 a.m., and it would really help to have two stations for the hot food to ease the congestion. Overall, the experience did not live up to the Holiday Inn standard I’ve come to expect, and I’ll likely look at other options next time.
I had a wonderful stay at the Holiday Inn Express in New Liskeard. The room was clean and comfortable, showing a little bit of its age but still very pleasant. The staff were absolutely fantastic—friendly, helpful, and accommodating. Breakfast was great, with a good selection of items to choose from. Although the hotel doesn’t have a restaurant, the staff recommended Ali’s across the road, and it was an excellent suggestion. The food there was delicious! Overall, a great experience, and I’d definitely stay here again.
I had phoned a week earlier to ask for a room on the lower level. I was guaranteed my request and the gentleman said he would make a note to make the changes. When I arrived on Friday the clerk told me we were on the second level. I told her about my conversation on the phone and she said that could not have happened as the rooms were already booked, basically calling me a liar. The room wasn’t the best for my wife, myself, our daughter and her partner. Went down to the front desk and although she said that the hotel was half empty there was nothing better and another room added would double the cost, already $453.00. I asked if there was any better price she could offer. No. Then this morning checking out our daughter found two silverfish in the dresser drawer. Wow.
Beautiful new hotel. Everything was clean, staff was very friendly. Beds and pillows are super comfy and a good selection of hot and cold choices for breakfast. I can only recommend this for your next stay in Temiskaming Shores.
The HIE in New Liskeard is conveniently located just off Highway 11 and almost directly across the street from one of New Liskeard's best restaurants, Ali's Grill and Bar. We found the hotel to be super clean, the staff were friendly and helpful, and our room first rate!