酒店回复: We apologize for your inconvenience we tried to reach you several times to accommodate your reservation at our other location in the area. This location was broken into and vandalized.
1.0分
其他
展开
This place was a scam.
I arrived at 830pm. to check in. Not a soul around. This place had no vehicles and a couple of lights and a rope light across the front. There was a note with a number to call. The number did not answer, and their mailbox was full. The only plus was i got a room down the road, so our trip was not ruined. ( i had a 5 year old with me!) Seems like this place was abandoned.
展开
酒店回复: Dear Tiffanie,Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered during your arrival at Love Hotels Timberline by OYO Lake Superior. This is not the experience we want for our guests, and we deeply regret the lack of communication and the condition of the property.We are taking your feedback seriously and will investigate the situation to ensure this does not happen again. We’re glad that your trip wasn’t ruined, and we truly appreciate your patience.Best regards,The Love Hotels Timberline by OYO Lake Superior Team
1.0分
其他
Hotel is Abandoned
Theres nobody here. Front office is dark. No cars in the parking lot. No one to give us room keys. Just an abandoned hotel.
展开
酒店回复: Dear Alex,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay at Love Hotels Timberline by OYO Lake Superior. What you described is certainly not reflective of the experience we aim to provide, and we deeply regret the lack of service and communication.We are currently investigating this matter to prevent similar situations in the future. We truly appreciate your understanding and hope to have the opportunity to offer you a better experience next time.Best regards,The Love Hotels Timberline by OYO Lake Superior Team
1.0分
其他
展开
I made a reservation and it was accepted. However, when I arrived, the place was closed. A sign on the office door said to call a phone number and a person would assist me. I called the number, but it went to voice mail and the voice mail box was full. I had to go to a different motel for the night. I'm trying to get a full refund.
展开
酒店回复: Dear Urban,We sincerely apologize for the inconvenience you experienced during your stay at Love Hotels Timberline by OYO Lake Superior. We understand how frustrating it must have been to arrive and find the property closed, especially after receiving a reservation confirmation. This is certainly not the experience we aim to provide.Please reach out to our customer service team directly, and we will work to address your refund request as quickly as possible. Your feedback is valuable to us, and we are taking immediate steps to ensure this situation does not happen again.Best regards,The Love Hotels Timberline by OYO Lake Superior Team
1.0分
其他
展开
Never got in my room. No one was at the front desk. Tried calling and nothing. 3 other guests had the same problem. We tried 3 different times and no one was ever around. Had to sleep in my truck...tried to get refund and was total nope
展开
酒店回复: Dear Deyonne,Thank you for your feedback regarding Love Hotels Timberline By OYO Lake Superior. We apologize for the lack of front desk availability and the inconvenience this caused. We will review our procedures to prevent this in the future.Warm regards,EvaLove Hotels Timberline By OYO Lake Superior
1.0分
商务出差
Reserved room was given away. Had to sleep in car - nothing else available in the area. Nice way to start out a 10 hour drive.
展开
酒店回复: Dear Billy,We’re very sorry your reservation could not be honored. We understand the inconvenience this caused and appreciate your feedback.Sincerely,EvaLove Hotels Timberline By OYO
1.0分
家庭亲子
展开
This site is closed would like a refund and compensation for the inconvenience of having to drive around and find a new hotel for the night and not able to do what was planned in area do to this inconvenience. From some of the locals this site has been shut down for over a year and has been reported to you. Please take it off your list and taking peoples money.
1.0分
其他
Showed up and property is abandoned. Shocked Travelocity allowed reservation. Very disappointing
我们到达时办公室里没有人，但显然正在施工，阻碍了我们进入酒店。当我们试图联系业主时，还有一个陌生男子试图接近我们，他把我们吓跑了。我们从来没有住过，我不会推荐这家酒店。我可以理解酒店正在施工，但当你在等待客人并允许陌生人在酒店闲逛时，不要让它无人看管。
我 35 岁的女儿和 32 岁的儿子看过房间后就走了。办公室的人把我们带到了另一个更糟糕的地方，因为 Cloverland 的那间有维修问题。我明天会打电话给 BBB 举报这家酒店。
该物业已废弃。任何地方都没有人或车。应从 *******s 库存中移除
This place was a scam.
I arrived at 830pm. to check in. Not a soul around. This place had no vehicles and a couple of lights and a rope light across the front. There was a note with a number to call. The number did not answer, and their mailbox was full. The only plus was i got a room down the road, so our trip was not ruined. ( i had a 5 year old with me!) Seems like this place was abandoned.
Hotel is Abandoned
Theres nobody here. Front office is dark. No cars in the parking lot. No one to give us room keys. Just an abandoned hotel.
I made a reservation and it was accepted. However, when I arrived, the place was closed. A sign on the office door said to call a phone number and a person would assist me. I called the number, but it went to voice mail and the voice mail box was full. I had to go to a different motel for the night. I'm trying to get a full refund.
Never got in my room. No one was at the front desk. Tried calling and nothing. 3 other guests had the same problem. We tried 3 different times and no one was ever around. Had to sleep in my truck...tried to get refund and was total nope
Reserved room was given away. Had to sleep in car - nothing else available in the area. Nice way to start out a 10 hour drive.
This site is closed would like a refund and compensation for the inconvenience of having to drive around and find a new hotel for the night and not able to do what was planned in area do to this inconvenience. From some of the locals this site has been shut down for over a year and has been reported to you. Please take it off your list and taking peoples money.
Showed up and property is abandoned. Shocked Travelocity allowed reservation. Very disappointing