酒店回复: Dear Stephen,Thank you for being our guest. It's unfortunate if certain aspects of your stay fell short of your expectations. Please know that we welcome constructive feedback and encourage you to let us know how your experience could have been better. We hope you will consider joining us again.
5.0分
其他
I was only there 1 night and didn't use any of the amenities, but the hotel and staff were exceptional..nice property
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酒店回复: Dear Alan,Although your visit was brief, we're glad it was enjoyable! We are pleased that our staff made your stay perfect and you enjoyed our location. We hope to see you again for a longer visit in the future so you can enjoy everything we have to offer our guests!
3.0分
家庭亲子
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Room was adequate but wall picture was gone and big screws left to look at. No bath mat present had to use personal towel. When mentioned to desk people barely acknowledged. Security guards very helpful in finding our rooms.
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酒店回复: Dear Linda,Thank you for sharing your feedback. We appreciate you bringing these details to our attention and apologize for the issues you encountered with the room and the response you received. It’s wonderful to hear our security Team was helpful, and we’ll use your comments to improve the overall experience. We hope to have the chance to welcome you back and provide a smoother stay.
5.0分
其他
Just plain perfect
Just popped into town for a concert, and was amazed at the quality of this property and her staff. A truly remarkable experience.
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酒店回复: Dear Robert,Thank you for sharing such a glowing review. It is wonderful to know that your quick trip for a concert turned into such a memorable experience, elevated by the quality of the property and the warm service you received throughout. Describing your stay as perfect and remarkable is especially rewarding, as it reflects the kind of impression we strive to create for every guest. We truly appreciate your kind words and hope to welcome you back for another visit that feels just as seamless and memorable!
5.0分
其他
Beautiful property- kids loved the pools and hot tubs only complaint was pool is very cold
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酒店回复: Dear Dano,Thank you for your lovely feedback! We're glad you enjoyed our property and your kids had fun in our pools and hot tubs. Rest assured, your comments are valued, and we hope to welcome you back to Holiday Inn Hotel & Suites St. Cloud for another enjoyable stay.
5.0分
其他
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This was by far one of my favorite hotels I’ve stayed at this year. Very clean, friendly staff, extremely comfy bed, and in the perfect location. I wish I could’ve stayed longer.
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酒店回复: Dear Annie,Our team enjoyed hosting you at Holiday Inn Hotel & Suites St. Cloud. We're thrilled to have impressed you with our clean environment, friendly service, and convenient location! Thank you for this excellent review, and we hope you will return soon for another comfortable stay!
1.0分
其他
Just got double charged for my room and now currently stuck 4 hours from home with an overdrafted account
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酒店回复: Dear Kris,We're sorry to hear about the inconvenience caused by the billing issue. Please reach out to the third-party company you booked with, as all billing inquiries should be directed to them. We hope this issue is resolved quickly for you.
1.0分
其他
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My friends and I rented a room so we could watch the Timberwolves playoff game from the pool / hot tub area. I called not once but TWICE the previous day (Sunday May 26) prior to booking to make sure the game would be on with sound. The ONLY reason we got this room was to watch the game - we all live IN SAINT CLOUD. We were there for a half hour before finding out the TV had been broken since Friday May 24. I asked for a refund since I did not use the room and booked under false pretenses, but there was no manager available. I absolutely want a refund and will never recommend this hotel if I don’t receive one.
3.0分
其他
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Watch your card
The hotel was fine but the two women at the front desk didn’t know what they were doing at check-in. They kept telling me my card wasn’t working yet I received five large charges on two different cards. When I showed them what they had done they blew it off like it was no big deal and I’d “get the money back in a few days”. Not impressed with the staff.
4.0分
家庭亲子
The lobby was nice. We had some visiters and it was very welcoming to visit for a while.
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酒店回复: Dear Cindy,We were delighted to host your recent stay at Holiday Inn Hotel & Suites St. Cloud. We're happy to hear you had an enjoyable experience and that you appreciated our welcoming lobby area. Thank you for your kind comments, and we hope to have the pleasure of your company the next time you're in the area.
嗯
I was only there 1 night and didn't use any of the amenities, but the hotel and staff were exceptional..nice property
Room was adequate but wall picture was gone and big screws left to look at. No bath mat present had to use personal towel. When mentioned to desk people barely acknowledged. Security guards very helpful in finding our rooms.
Just plain perfect
Just popped into town for a concert, and was amazed at the quality of this property and her staff. A truly remarkable experience.
Beautiful property- kids loved the pools and hot tubs only complaint was pool is very cold
This was by far one of my favorite hotels I’ve stayed at this year. Very clean, friendly staff, extremely comfy bed, and in the perfect location. I wish I could’ve stayed longer.
Just got double charged for my room and now currently stuck 4 hours from home with an overdrafted account
My friends and I rented a room so we could watch the Timberwolves playoff game from the pool / hot tub area. I called not once but TWICE the previous day (Sunday May 26) prior to booking to make sure the game would be on with sound. The ONLY reason we got this room was to watch the game - we all live IN SAINT CLOUD. We were there for a half hour before finding out the TV had been broken since Friday May 24. I asked for a refund since I did not use the room and booked under false pretenses, but there was no manager available. I absolutely want a refund and will never recommend this hotel if I don’t receive one.
Watch your card
The hotel was fine but the two women at the front desk didn’t know what they were doing at check-in. They kept telling me my card wasn’t working yet I received five large charges on two different cards. When I showed them what they had done they blew it off like it was no big deal and I’d “get the money back in a few days”. Not impressed with the staff.
The lobby was nice. We had some visiters and it was very welcoming to visit for a while.