酒店回复: Please accept our sincere apologies for disturbing you during your stay. We do our best to honor our guests privacy. I will speak to my staff and remind them they are not to disturb a guest if the sign is on the door. I hope that other than this your stay was good. Again I am sorry and hope you will visit again. Until then safe travels!
5.0分
其他
原文
翻译提供方：Google
酒店很棒，位置优越，适合我们全家一起出行。二楼只有一台制冰机能用。底层和三楼都不能用。
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酒店回复: We are glad you enjoyed your stay. We do only have two ice machines. We did get the first floor fixed we were waiting on a part. Thank you for staying with us.
2.0分
其他
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The room was great and the girl that helped was great.
They’re were children running the hallways all weekend unsupervised
Breakfast was the worst sausage was cooked in microwave to long and the gravy had a crust in it and it was eary
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酒店回复: Dear Gayle,Thank you for your feedback. We're glad to hear you enjoyed the room and our helpful staff.We apologize for the issues you experienced with breakfast and the noise from children in the hallways. We’ll share your comments with our kitchen team to improve the quality of our offerings, and we’ll remind guests to be mindful of noise in the hallways for a more comfortable stay.We hope to welcome you back for a better experience in the future.Best regards,Yolanda SmithSycamore Inn Management Team
5.0分
家庭亲子
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Rachel was amazing at the front desk. She was courteous and sweet. She was very accommodating. The grands had fun in the pool. The room was very clean. The bed and pillows were very comfortable. We didnt have breakfast but the coffee was great. Will stay again when we are in the area.
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酒店回复: Thank you for reviewing our hotel. I am happy to hear that Rachele made you stay exceptional. we are very happy to have her on our team. We appreciate your business and look forward to your return.
2.0分
商务出差
The tv wasn't working. The front desk lady fixed it but it went off line again. And when I woke up in the morning I had a cockroach in my bed.
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酒店回复: Dear Guest,Please accept our sincere apologies for the inconvenience you encountered during your stay. We take your feedback seriously and have taken corrective measures regarding the TV and pest concern you mentioned.Our goal is to maintain the highest standards of cleanliness and guest satisfaction. Thank you for bringing this matter to our attention — your comments assist us in improving our operations.
3.0分
其他
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It was reasonably priced compared to other options during the time we traveled and had a pool which when traveling with our kids is a must. Close to restaurants and activities. It was okay for a nights stay. However, the room we had was clean but floors creaked and felt off balance in places. Bathroom floor wasn’t as clean as rest of room. Bring your own toiletries. I usually travel with mine but I thought for one night I could do without but no shampoo or conditioner provided and only small bottles of soap. Not the usual. Room looked updated but not well done. And the reason I probably would try another hotel, the walls were paper thin. We heard everything from the rooms on either side of us, above us and in the hallway.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed our location and pool. We’re sorry for the issues you experienced and appreciate your comments as we work to improve.
5.0分
情侣出游
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We were by the pool which was a bit noisy until about 11 but after that it was fine.
Our first room had tv issues so they had to move us after we had already unpacked.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that things settled down by the pool after 11 PM and that the rest of your stay was more peaceful.We sincerely apologize for the inconvenience caused by the TV issue and the need to move rooms after you had already unpacked. We understand how disruptive that can be, and we appreciate your patience and understanding as our team worked to resolve the situation.Your comments help us improve, and we hope to have the opportunity to welcome you back for a smoother and more comfortable stay in the future.
3.0分
其他
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Very convenient, only about 12min from the University. Room was clean. Outlets in room did not work, so i had to use my portable charger for my phone. Very noisy (my room was near the emergency exit and didnt like that door was left open all night, can hear those above me Very easily). The staff was friendly and i liked that they did offer free breakfast.
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酒店回复: Thank you for sharing your feedback. We regret any inconvenience caused by the noise , outlets not working and the open emergency exit door during your stay. Please be assured that we take such matters seriously and will address this issue promptly to enhance the comfort of our guests. We are pleased to hear that you found our staff to be friendly and appreciated the complimentary breakfast. We value your comments and hope to have the opportunity to welcome you again under improved conditions.
3.0分
家庭亲子
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Remote control would not work properly. It would not adjust volume or turn on/off the tv. And an alarm clock in the room went off at midnight. When I told the clerk about it at check out, she laughed. No apology…nothing.
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酒店回复: Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced with the television remote and the alarm clock in your room. We also regret the way your concern was received at checkout, as your experience should have been met with understanding and care.We want you to know that our TV system is currently being updated and repaired to prevent these types of issues in the future. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a more comfortable stay.
啊可以的，环境ok
我在那里住了 4 个晚上，每天他们都会敲我的门，即使我在门上挂了请勿打扰的牌子...我打开门，他们却说我走错了房间...他们可能没有安排好...到目前为止还好...我只是不喜欢当我正在放松的时候，他们试图进入我的房间，我不知道为什么……
酒店很棒，位置优越，适合我们全家一起出行。二楼只有一台制冰机能用。底层和三楼都不能用。
The room was great and the girl that helped was great.
They’re were children running the hallways all weekend unsupervised
Breakfast was the worst sausage was cooked in microwave to long and the gravy had a crust in it and it was eary
Rachel was amazing at the front desk. She was courteous and sweet. She was very accommodating. The grands had fun in the pool. The room was very clean. The bed and pillows were very comfortable. We didnt have breakfast but the coffee was great. Will stay again when we are in the area.
The tv wasn't working. The front desk lady fixed it but it went off line again. And when I woke up in the morning I had a cockroach in my bed.
It was reasonably priced compared to other options during the time we traveled and had a pool which when traveling with our kids is a must. Close to restaurants and activities. It was okay for a nights stay. However, the room we had was clean but floors creaked and felt off balance in places. Bathroom floor wasn’t as clean as rest of room. Bring your own toiletries. I usually travel with mine but I thought for one night I could do without but no shampoo or conditioner provided and only small bottles of soap. Not the usual. Room looked updated but not well done. And the reason I probably would try another hotel, the walls were paper thin. We heard everything from the rooms on either side of us, above us and in the hallway.
We were by the pool which was a bit noisy until about 11 but after that it was fine.
Our first room had tv issues so they had to move us after we had already unpacked.
Very convenient, only about 12min from the University. Room was clean. Outlets in room did not work, so i had to use my portable charger for my phone. Very noisy (my room was near the emergency exit and didnt like that door was left open all night, can hear those above me Very easily). The staff was friendly and i liked that they did offer free breakfast.
Remote control would not work properly. It would not adjust volume or turn on/off the tv. And an alarm clock in the room went off at midnight. When I told the clerk about it at check out, she laughed. No apology…nothing.