Booked through a third party. There was a booking issue had to contact them to change dates due to system malfucntion.Used the ai services which made things worse. Called hotel they fixed it. Called back the next day to confirm and make sure we had no more issues to be told they could not touch the resrvation and that i needed to contact third party customer service to get an automative service that eneded up sending me in a full circle to the ai services agian which was not helpful. Contacted hotel agian to get a diffrent number and finally got ahold of a real person. Finally got dates fixed through them to find out they told the hotel a completely diffrent date and payment amount. And had to start all over agian. Finally got confirmation 3 days later. Drove several hours away from home arrived at our hotel to have to wait over an hour to get booked because their system didnt want to take our payment. Yet third party booking charged a pending fee immediately after booking. And they did not want to fix any of it. Lady at the front desk was extremely rude and frustrated with the whole ordeal. Altho once i had given her the run down of our experience her whole attitude changed and we eventually got it figured out. Did not make a great first time experience. Do not recommend doing reservations online and i will stick to the old fashion way of doing it my self.
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酒店回复: We are sorry to hear about the experience you had. We hope that you will give us another chance to hopefully make your experience better
4.0分
其他
Staff was very pleasant and helpful. breakfast was wonderful. Accomodations were very comfortable.
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酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay.
5.0分
其他
The lighting needs improvement and the room temperature wasn't adjustable.
酒店回复: Thank you for your feedback
3.0分
其他
Just average to low average. For the cost, I just expected the place to be better maintained.
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酒店回复: Thank you for your feedback. We are sorry to hear you didn’t enjoy your stay with us.
4.0分
其他
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Overall good
The room was clean and comfortable. The bed and pillows were great. The only issue was the room darkening blinds for our room were broken and couldn't be lowered, so the very bright lights from the neighboring car dealership shined in as we tried to fall asleep. We didn't realize this until we were headed to bed around midnight so we didn't call the front desk because we didn't want a room change at that hour.
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酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay with us
5.0分
家庭亲子
We really enjoyed our stay loved the pool and hot tub and the rooms were really nice
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酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay with us.
4.0分
其他
Good location and surroundings for a very small town!
4.0分
其他
Real noise up on 3rd floor kids running until 1st floor person shut em down at 11:30 in evening 😤
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酒店回复: Thank you for your feedback. We are sorry to hear that your stay was interrupted by kids running in the halls.
5.0分
其他
Best sleep
Best sleep I've had in a long time. Close to family party. Room was very clean.Staff were friendly and helpful.
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酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay.
5.0分
家庭亲子
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Me and my son stayed here because we were visiting family nearby. The hotel is very nice. Near everything, restaurants, shopping, movie theater, etc. The breakfast and being able to enjoy the indoor pool was the best parts.
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酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay with us.
Do not recommend
Booked through a third party. There was a booking issue had to contact them to change dates due to system malfucntion.Used the ai services which made things worse. Called hotel they fixed it. Called back the next day to confirm and make sure we had no more issues to be told they could not touch the resrvation and that i needed to contact third party customer service to get an automative service that eneded up sending me in a full circle to the ai services agian which was not helpful. Contacted hotel agian to get a diffrent number and finally got ahold of a real person. Finally got dates fixed through them to find out they told the hotel a completely diffrent date and payment amount. And had to start all over agian. Finally got confirmation 3 days later. Drove several hours away from home arrived at our hotel to have to wait over an hour to get booked because their system didnt want to take our payment. Yet third party booking charged a pending fee immediately after booking. And they did not want to fix any of it. Lady at the front desk was extremely rude and frustrated with the whole ordeal. Altho once i had given her the run down of our experience her whole attitude changed and we eventually got it figured out. Did not make a great first time experience. Do not recommend doing reservations online and i will stick to the old fashion way of doing it my self.
Staff was very pleasant and helpful. breakfast was wonderful. Accomodations were very comfortable.
The lighting needs improvement and the room temperature wasn't adjustable.
Just average to low average. For the cost, I just expected the place to be better maintained.
Overall good
The room was clean and comfortable. The bed and pillows were great. The only issue was the room darkening blinds for our room were broken and couldn't be lowered, so the very bright lights from the neighboring car dealership shined in as we tried to fall asleep. We didn't realize this until we were headed to bed around midnight so we didn't call the front desk because we didn't want a room change at that hour.
We really enjoyed our stay loved the pool and hot tub and the rooms were really nice
Good location and surroundings for a very small town!
Real noise up on 3rd floor kids running until 1st floor person shut em down at 11:30 in evening 😤
Best sleep
Best sleep I've had in a long time. Close to family party. Room was very clean.Staff were friendly and helpful.
Me and my son stayed here because we were visiting family nearby. The hotel is very nice. Near everything, restaurants, shopping, movie theater, etc. The breakfast and being able to enjoy the indoor pool was the best parts.