酒店回复: Thank you for your feedback. We are always trying to deliver the best service and your comments will help us. We apologize for not having your room ready and the 5 voucher was given so you could enjoy a drink and snack from our Candlewood Cupboard. We hope that you will give us a try next you are in the area.
3.0分
其他
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Amenities indicated wired internet,
Wi-Fi and Cable TV with premium channels
No wired internet. Provided a password for Wi-Fi which would lead one to believe Wi-Fi was secure, although it was not. Norton notification would pop up on both phone and computer stating this as well.
TV remote indicates Netflix is available, which it is not.
Premium Channels- why would they not include Root Sports to enjoy the regions MLB team, The Mariners?
******* should update “Amenities” on their site to reflect what really is available.
Extremely disappointing
5.0分
情侣出游
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We had never stayed at the Candlewood in Burlington before and will definitely stay here again. Our room looked out over the trees and we couldn't hear the train at all. Quiet, clean and just what we needed prior to our trip to the airport.
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酒店回复: Thank you for choosing to stay with us during your trip! We’re so glad to hear that you enjoyed the quiet, clean room and peaceful view. It’s wonderful to know we could provide just what you needed before your flight. We look forward to welcoming you back on your next visit!
5.0分
商务出差
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My only complaint was that the room smelled funny. Maybe musty? I loved that the washer and dryers are free, and the pantry of goods for purchase (not overpriced either) is a great amenity.
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酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear you enjoyed the complimentary laundry facilities and found our Candlewood Cupboard convenient and reasonably priced—it’s great to know those amenities added to your stay.We do apologize for the odor you noticed in the room. A musty smell is not typical, and we appreciate you bringing it to our attention. We’ll have our housekeeping team look into it to ensure it’s addressed for future guests.Thank you again for your review, and we hope to welcome you back on your next visit!
4.0分
其他
Good
The room was very nice. We had to deal with the trains passing by for most of the day. The beds were very comfortable. Nice Candlewood Suites..
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酒店回复: Thank you for your kind words and for choosing Candlewood Suites. We're happy to hear you enjoyed your room and found the beds comfortable—it’s great to know you had a pleasant stay overall.We do understand that the nearby train noise can be a challenge for some guests, and we appreciate your patience with it. Your feedback is valuable and helps us continue to improve the experience for all our guests.We hope to welcome you back again soon!
4.0分
其他
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I was pleased with the size and cleanliness of my room. The only minor complaint is that I couldn’t get the free Wi-Fi to work; I think it was because I am not a member of their rewards program.
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酒店回复: Thank you for your feedback! We're glad to hear you were pleased with the size and cleanliness of your room—it’s always great to know our guests are comfortable.We’re sorry to hear you had trouble connecting to the Wi-Fi, it sounds like there may have been a connection issue. We appreciate you bringing this to our attention and will work with our team to ensure clearer access instructions moving forward.We hope to welcome you back again soon!
5.0分
朋友出游
It is close to the Cascades and has all the facilities for our group of 4
5.0分
其他
Great no hassles hotel, amazing staff, convenient and comfortable room.
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酒店回复: Thank you for taking the time to give us feedback and a rating. We look forward to hosting you again.
5.0分
其他
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The Candlewood Suites in Burlington was great! It was clean, quiet and comfortable! The staff was very helpful and welcoming! I'm a frequent visitor to the area and this has become my new go to hotel! I highly recommend this hotel!
5.0分
其他
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A great assortment of food, drink, and necessities in their pantry, to supplement your needs and the things you forgot to pack. And my favorite CoffeeMate creamer - Peppermint mocha..!!!
我按时办理了入住手续，但房间还没有准备好，他们给了我一张五美元的代金券。我该拿这张五美元的代金券做什么呢？
Amenities indicated wired internet,
Wi-Fi and Cable TV with premium channels
No wired internet. Provided a password for Wi-Fi which would lead one to believe Wi-Fi was secure, although it was not. Norton notification would pop up on both phone and computer stating this as well.
TV remote indicates Netflix is available, which it is not.
Premium Channels- why would they not include Root Sports to enjoy the regions MLB team, The Mariners?
******* should update “Amenities” on their site to reflect what really is available.
Extremely disappointing
We had never stayed at the Candlewood in Burlington before and will definitely stay here again. Our room looked out over the trees and we couldn't hear the train at all. Quiet, clean and just what we needed prior to our trip to the airport.
My only complaint was that the room smelled funny. Maybe musty? I loved that the washer and dryers are free, and the pantry of goods for purchase (not overpriced either) is a great amenity.
Good
The room was very nice. We had to deal with the trains passing by for most of the day. The beds were very comfortable. Nice Candlewood Suites..
I was pleased with the size and cleanliness of my room. The only minor complaint is that I couldn’t get the free Wi-Fi to work; I think it was because I am not a member of their rewards program.
It is close to the Cascades and has all the facilities for our group of 4
Great no hassles hotel, amazing staff, convenient and comfortable room.
The Candlewood Suites in Burlington was great! It was clean, quiet and comfortable! The staff was very helpful and welcoming! I'm a frequent visitor to the area and this has become my new go to hotel! I highly recommend this hotel!
A great assortment of food, drink, and necessities in their pantry, to supplement your needs and the things you forgot to pack. And my favorite CoffeeMate creamer - Peppermint mocha..!!!