酒店回复: Thank you for letting us know about your poor experience. I have looked into the room you had and have spoken with the housekeeping team to ensure this does not happen again.

酒店回复: We are sorry that your experience was unacceptable. We strive to provide a pleasant stay with us. We will take your feedback and improve for your next stay with us!

酒店回复: Muchas gracias por su calificación perfecta y por compartir su experiencia. Nos alegra saber que su viaje en familia fue excelente y que disfrutaron de habitaciones limpias y un buen servicio. ¡Esperamos volver a recibirlos muy pronto!

酒店回复: Thank you for your great feedback! We love our breakfast hostesses too!

酒店回复: Thank you for your review, we have since replaced the chair. I apologize for the issue, and we hope you stay with us again next time!

酒店回复: Thank you for your feedback, Andres. I'm very sorry to hear that your bathroom was not clean — that’s absolutely not the standard we aim to provide. I’ll be addressing this with our housekeeping team right away to prevent it from happening again. We appreciate you bringing it to our attention and hope you'll give us another opportunity to provide a much better experience in the future.