酒店回复: Hi April! We apologize for the unsatisfactory experience you had during your recent stay. It's unacceptable that your room smelled of mildew and had issues with maintenance, including mold around the tub and tissue plugging a hole in the wall. This does not meet our standards, and we regret any inconvenience caused.Your feedback is valuable, and we will address these issues promptly with our maintenance team to ensure these problems are resolved and do not recur. We appreciate you bringing this to our attention, and we apologize again for falling short of your expectations.
酒店回复: Hello Massimo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
1.0分
商务出差
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Was given a room right in middle of construction zone! Had to walk on construction plastic, blue taped to floor, through mattresses, bed frames leaning on the walls and plaster dusted everywhere including spots in our room. So I literally walked to and from my room through construction danger zone.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the disruption and inconvenience caused by the construction during your stay. Your concerns have been passed to management to help us improve. We invite you to call the hotel directly on your next visit so we can provide a much better experience.
1.0分
其他
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This hotel is in terrible shape. The pool was black and closed. The Room wasn't clean. The sink hadn't even been cleaned, it looked like someone had thrown up in it. At Breakfast the juice machine was broken. ....
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues with your room, the pool, and breakfast. Your concerns have been passed to our management team for immediate review.Please call the hotel directly so we can discuss your experience, and we hope to provide a better stay in the future.
1.0分
其他
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We had to have front desk person come to our 1st room (yes, 1st room) to get the tv to operate. Then, just before10pm we had to pack up all our belongings and head to the front desk, again, because my daughter found BED BUGS under pillows and under the mattress pad. Totally disgusting. We were then moved to a different room on the second floor and we couldn't get that tv off the main screen either. Not a great experience.
The shower was great, as was the breakfast.
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酒店回复: We sincerely apologize for the distressing experience you and your daughter encountered during your stay. Finding bed bugs and experiencing difficulties with the TVs is unacceptable, and we deeply regret the discomfort and inconvenience this caused. Please be assured that your comments have been shared with our housekeeping and maintenance teams to address these issues immediately and prevent them from recurring.We’re glad to hear that you were able to enjoy the shower and breakfast despite these problems. Your feedback is invaluable as we strive to improve every aspect of our guests’ experience. We hope you’ll consider giving us another opportunity to provide a much more comfortable and seamless stay in the future.
3.0分
其他
Overall had a good stay. Room could have been more thouroughly cleaned. Was disappointed that the pool was closed for season, temp was 80.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you had an overall good stay, but we’re sorry that certain aspects didn’t fully meet your expectations.Your comments about room cleanliness have been shared with our housekeeping team to ensure greater attention to detail moving forward. We also understand your disappointment regarding the pool closure — while it was closed for the season, we appreciate your note about the warm weather and will take that into consideration when planning future availability.We hope to welcome you back soon for an even more enjoyable and seamless experience.
1.0分
其他
Floor and bathroom was filthy bugs inside bathroom curtain were torn and hanging down worst motel l ever stayed in
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the issues you encountered with cleanliness and maintenance. This is not the experience we want for our guests, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.We truly appreciate you bringing these matters to our attention, as it helps us identify where improvements are most needed. We hope you might consider giving us another opportunity in the future to provide a cleaner, more comfortable, and pleasant stay.
还不错，冷气比较足。
我们走进房间，闻到一股霉味。走进浴室，发现墙上有一个洞，用纸巾堵住了。现在应该修好了。浴缸周围似乎长了霉菌。这套房子可以修一下了。这次对我来说是一次短途旅行。但我不会再住在那里了。
房间很干净，浴室很大。电视坏了。我从来没有联系过前台。我真的不想让工作人员进我的房间。无论如何，他们应该已经知道了。早餐吧很简陋。
前台的 Stephen 非常热情友好
不错，但没什么特别的，早餐还可以
Was given a room right in middle of construction zone! Had to walk on construction plastic, blue taped to floor, through mattresses, bed frames leaning on the walls and plaster dusted everywhere including spots in our room. So I literally walked to and from my room through construction danger zone.
This hotel is in terrible shape. The pool was black and closed. The Room wasn't clean. The sink hadn't even been cleaned, it looked like someone had thrown up in it. At Breakfast the juice machine was broken. ....
We had to have front desk person come to our 1st room (yes, 1st room) to get the tv to operate. Then, just before10pm we had to pack up all our belongings and head to the front desk, again, because my daughter found BED BUGS under pillows and under the mattress pad. Totally disgusting. We were then moved to a different room on the second floor and we couldn't get that tv off the main screen either. Not a great experience.
The shower was great, as was the breakfast.
Overall had a good stay. Room could have been more thouroughly cleaned. Was disappointed that the pool was closed for season, temp was 80.
Floor and bathroom was filthy bugs inside bathroom curtain were torn and hanging down worst motel l ever stayed in