酒店回复: Hi April! We apologize for the unsatisfactory experience you had during your recent stay. It's unacceptable that your room smelled of mildew and had issues with maintenance, including mold around the tub and tissue plugging a hole in the wall. This does not meet our standards, and we regret any inconvenience caused.Your feedback is valuable, and we will address these issues promptly with our maintenance team to ensure these problems are resolved and do not recur. We appreciate you bringing this to our attention, and we apologize again for falling short of your expectations.
酒店回复: Hello Massimo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
3.0分
家庭亲子
展开
On arrival we were given a room and the keys wouldn’t work. After the front desk gets involved they found out the room was already occupied.(not sure if they were supposed to be in there). The couch had white stuff on it not really sure what is was. The front desk was super nice but probably won’t return in the future.
展开
酒店回复: Hi Stephen,Thank you for sharing your experience. We sincerely apologize for the mix-up with your room and any discomfort it caused. Your comments have been passed to management for review as we always aim to provide a better stay.We appreciate your kind words about our front desk team and hope you might consider giving us another chance in the future.
2.0分
其他
展开
Un Happy
The room was shabby and worn. The bathroom was terrible. The sink faucet was loose and moved around as you tried to use it. The shower controls were held together with some added screws that didn't fit. In all I would never stay there again and would not recommend it to anyone. I can't believe that you gave it a 9.2 on the website!
展开
酒店回复: Thank you for sharing your honest feedback. We’re very sorry to hear about the condition of your room and bathroom, and we truly regret that your stay did not meet expectations. Your comments are important and will be shared with our maintenance and housekeeping teams so we can address these issues right away. We understand your frustration and apologize sincerely for the inconvenience.
4.0分
其他
展开
My family and I stay here every time we visit family in the area. The room that we were given was just ok. It was clean but there was an obvious leak in the ceiling and the chair that was in the room must have been under the leak. The chair was stained it should be thrown out.
展开
酒店回复: Thank you for continuing to stay with us during your family visits — we truly value your loyalty and appreciate you taking the time to share your feedback. While we’re glad to hear your room was clean, we regret that the condition of the ceiling and the chair did not meet expectations this time.Your comments have already been shared with our management and maintenance teams to ensure the issue is properly addressed. We agree that furnishings should reflect the level of comfort and quality we aim to provide, and we are currently reviewing items in guest rooms as part of our ongoing upkeep.We hope to welcome you and your family back again soon, and we’d love the opportunity to provide you with an even more comfortable and seamless stay.
1.0分
其他
Pool not up to liking. Carpets in room filthy. Cheap blow dryer terrible breakfast smoking on premises
展开
酒店回复: Thank you for sharing your feedback. We're genuinely sorry to hear that your experience did not meet your expectation. Please know that your comments have already been passed along to our management team for review. We take this type of feedback seriously, and corrective measures are being considered to improve both our guest comfort and overall quality of service. Maintaining clean and well-kept accommodations is very important to us, and your input helps us identify where improvements are needed.We truly appreciate you bringing it to our attention. If you'd like to discuss your stay further, we encourage you to contact the hotel directly. We’d welcome the opportunity to speak with you personally and to regain your trust.We do hope you’ll consider visiting us again in the future.
2.0分
商务出差
展开
No Privacy!
The curtains could not close in my room. Sheer/ see through curtains does not equal privacy. I was on the first floor/ground level and felt exposed at all times. This was very uncomfortable for me. I checked early and was told by the clerk, I would be reimbursed for 1 night, my refund as promised never occurred. I would not stay here again or recommend any friends/family/business associates. This is not the comfort inn I remember!
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced.Please be assured that your concerns have been passed to our management team for immediate attention. We would welcome the opportunity to discuss this matter further and encourage you to contact the hotel directly at your convenience.We appreciate your feedback as it helps us improve, and we hope you might reconsider staying with us in the future to experience the improvements we’re making.
还不错，冷气比较足。
我们走进房间，闻到一股霉味。走进浴室，发现墙上有一个洞，用纸巾堵住了。现在应该修好了。浴缸周围似乎长了霉菌。这套房子可以修一下了。这次对我来说是一次短途旅行。但我不会再住在那里了。
房间很干净，浴室很大。电视坏了。我从来没有联系过前台。我真的不想让工作人员进我的房间。无论如何，他们应该已经知道了。早餐吧很简陋。
前台的 Stephen 非常热情友好
不错，但没什么特别的，早餐还可以
On arrival we were given a room and the keys wouldn’t work. After the front desk gets involved they found out the room was already occupied.(not sure if they were supposed to be in there). The couch had white stuff on it not really sure what is was. The front desk was super nice but probably won’t return in the future.
Un Happy
The room was shabby and worn. The bathroom was terrible. The sink faucet was loose and moved around as you tried to use it. The shower controls were held together with some added screws that didn't fit. In all I would never stay there again and would not recommend it to anyone. I can't believe that you gave it a 9.2 on the website!
My family and I stay here every time we visit family in the area. The room that we were given was just ok. It was clean but there was an obvious leak in the ceiling and the chair that was in the room must have been under the leak. The chair was stained it should be thrown out.
Pool not up to liking. Carpets in room filthy. Cheap blow dryer terrible breakfast smoking on premises
No Privacy!
The curtains could not close in my room. Sheer/ see through curtains does not equal privacy. I was on the first floor/ground level and felt exposed at all times. This was very uncomfortable for me. I checked early and was told by the clerk, I would be reimbursed for 1 night, my refund as promised never occurred. I would not stay here again or recommend any friends/family/business associates. This is not the comfort inn I remember!