Staff were very friendly and wanted to do a good job. They were attentive especially the "breakfast lady". She made sure things were filled and clean. The check in was smooth and friendly but we had a problem with the lock on the first room we were given, after a few attempts he moved us to another room. The room itself was clean and spacious but the shade pull was broken, not a big deal as we got in late. The cooling system needs some attention. The room was muggy so we turned the a/c down and it was okay for awhile but the humidity in the room just was crazy. I let the front desk know in the morning about the cooling system and shades needing to be serviced. The rehab they did on the building is okay, but think they need to invest in a better HVAC system for comfort of guests.
3.0分
家庭亲子
Lobby was very loud and voices carried easily down to our room on the first floor.
4.0分
其他
It wasn't good because the building was old and there were bugs, but I was moved because the people were so kind and the breakfast food was so fresh and healthy
4.0分
情侣出游
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The manager Kimberly and the staff were very understanding about the issue that my wife and I with our room . They expressed great concerns and did everything they can to make us feel that they cared !
Kimberly went above and beyond , she called the very next morning after our scheduled check out spoke with me in a concerned and caring matter assuring me and assured that she will following up and that if there was any problem with my refund with my ******* to call her . There was no need because ******* did a good job of solving the problem after they contacted her while they put me on hold .
Jeffery at ******* was very helpful and made sure that the matter was resolved ,
My wife and I travel often and we do understand that sometimes things do happen but as always the reflection of how the problem is resolved and the extent the staff and persons involved go about it is what really matter . Thank you Kimberly at Holiday inn Express Adrian and to all your staff who were wonderful and kind . Also thank you to Jeffery at ******* @ ******* for the extra effort in helping get the transaction done up to my satisfaction .
5.0分
其他
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Everything was good except one thing bothered us. The mirror in the bathroom was positioned to low to the sink. Every time we turned the faucet on the handle would hit the bottom of the mirror. That is the only issue we had with the hotel.
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酒店回复: Thank you very much for taking the time to post your comments. These reviews help us to better the hotel and we appreciate any suggestions. Thank you again and we hope to see you in the future
5.0分
商务出差
Great hotel. Friendly staff. Decent prices and great breakfast. I would recommend it.
4.0分
其他
Always a nice place well situated in the midst of a lot of amenities
4.0分
商务出差
Location was great, the mattress needed to be replaced. Too soft
5.0分
其他
Completely amazing
Amazing friendly staff
Great city we will be back
Our new stay stop in this area ♥️
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酒店回复: Thank you for the compliments on our staff! We here at the Holiday Inn Express of Adrian MI believe that having kind hard working staff will make our guys stay even more memorable! Thank you
5.0分
其他
Definitely became my favorite Adrian hotel. Will be here again the next time I'm visiting my Adrian College student.
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酒店回复: Thank you so much for the great review! We are very pleased to hear you enjoyed your stay!! We look forward to serving you in the future!
Great Staff, Rehab is just average
Staff were very friendly and wanted to do a good job. They were attentive especially the "breakfast lady". She made sure things were filled and clean. The check in was smooth and friendly but we had a problem with the lock on the first room we were given, after a few attempts he moved us to another room. The room itself was clean and spacious but the shade pull was broken, not a big deal as we got in late. The cooling system needs some attention. The room was muggy so we turned the a/c down and it was okay for awhile but the humidity in the room just was crazy. I let the front desk know in the morning about the cooling system and shades needing to be serviced. The rehab they did on the building is okay, but think they need to invest in a better HVAC system for comfort of guests.
Lobby was very loud and voices carried easily down to our room on the first floor.
It wasn't good because the building was old and there were bugs, but I was moved because the people were so kind and the breakfast food was so fresh and healthy
The manager Kimberly and the staff were very understanding about the issue that my wife and I with our room . They expressed great concerns and did everything they can to make us feel that they cared !
Kimberly went above and beyond , she called the very next morning after our scheduled check out spoke with me in a concerned and caring matter assuring me and assured that she will following up and that if there was any problem with my refund with my ******* to call her . There was no need because ******* did a good job of solving the problem after they contacted her while they put me on hold .
Jeffery at ******* was very helpful and made sure that the matter was resolved ,
My wife and I travel often and we do understand that sometimes things do happen but as always the reflection of how the problem is resolved and the extent the staff and persons involved go about it is what really matter . Thank you Kimberly at Holiday inn Express Adrian and to all your staff who were wonderful and kind . Also thank you to Jeffery at ******* @ ******* for the extra effort in helping get the transaction done up to my satisfaction .
Everything was good except one thing bothered us. The mirror in the bathroom was positioned to low to the sink. Every time we turned the faucet on the handle would hit the bottom of the mirror. That is the only issue we had with the hotel.
Great hotel. Friendly staff. Decent prices and great breakfast. I would recommend it.
Always a nice place well situated in the midst of a lot of amenities
Location was great, the mattress needed to be replaced. Too soft
Completely amazing
Amazing friendly staff
Great city we will be back
Our new stay stop in this area ♥️
Definitely became my favorite Adrian hotel. Will be here again the next time I'm visiting my Adrian College student.