酒店回复: Dear Deniz,Thank you for your feedback, we sincerely apologize for the inconvenience caused to you and for not meeting your expectations. We hope you give us another chance to make things right. We hope to serve you again whenever your travels bring you to the area. Also, for future reference, we do not have a pool.
酒店回复: Hello Tony,Thank you for your review. Please refer to the hotel's Cancellation Policy for reference. Also feel free to contact our hotel for additional information. We do hope to welcome you to our hotel in the near future during your next trip to the Austin-Round Rock area!
4.0分
其他
原文
翻译提供方：Google
前台和工作人员都很棒，但这是一栋较旧的建筑，房间不像以前那么干净，柜台也很粘。
3.0分
其他
原文
翻译提供方：Google
酒店需要翻新
房间不是很干净，马桶堵塞了，浴缸排水不畅。
2.0分
家庭亲子
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Did not give room service the 3 days I asked, they were all different employees too. Ethernet port didn't work even though I went and asked if it was working and they said it did.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with room service and the Ethernet port during your stay. We understand how frustrating this must have been, especially after requesting service multiple times.As a long-term stay hotel, our housekeeping schedule is different from standard daily-service hotels, but we should always provide the service you request when you request it. We are addressing the miscommunication among our team members to ensure this does not happen again.Regarding the Ethernet port, we’re sorry it was not functioning properly. Our maintenance team has been notified to inspect and correct the issue to prevent future interruptions.We truly appreciate you bringing these concerns to our attention, as it helps us improve the experience for all guests. If you would like to discuss your stay further or need anything during future visits, please feel free to reach out—we are always here to help.
1.0分
其他
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We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you experienced during your stay, especially during such an important and stressful time for your family. Your comfort is our priority, and we regret that we fell short in several areas.We understand how difficult it must have been to navigate the third floor without a working elevator, especially with children and luggage. We also sincerely apologize for the cleanliness issues you encountered in both the lobby and your apartment. This does not reflect the standards we strive to maintain, and your comments have already been shared with our housekeeping and maintenance teams for immediate correction.We are also sorry for the inconvenience caused by the microwave, slow internet, and the Smart TV connection. Our team is currently reviewing these issues to ensure they are fully resolved for future guests.While we are grateful to hear that our staff provided kind and helpful service, we recognize that this does not make up for the overall experience you described. We are committed to improving the condition of our property and enhancing the quality of our guest experience.We would appreciate the opportunity to make this right and regain your trust on a future visit.
4.0分
其他
All was good, except room was not ready at check-in time. I had to wait almost am hour to get my room.
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酒店回复: Thank you for sharing your feedback and rating us 8/10. We’re glad to hear that most aspects of your stay were good, but we sincerely apologize that your room wasn’t ready at check-in time. Waiting nearly an hour is not the experience we aim to provide. We appreciate your patience and will be addressing this with our team to ensure smoother check-ins moving forward. We hope to have the chance to welcome you back for a seamless stay next time.
3.0分
其他
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Overall, not great but not awful. We were in Austin for F1 so paid like double for the room (hotels were sold out). Hotel says smoke free but rugs don't smell great. Hotel is old. Beds are full size - not queen size. I wouldn't stay there again. If we do F1 again, we'll book a hotel well in advance.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand that special event periods like Formula 1 can impact rates and availability, and we regret that this affected your overall experience.We also appreciate your comments regarding our room condition and cleanliness. Your feedback has been shared with our team so we can address these areas and continue improving for our guests.We hope you’ll consider giving us another opportunity in the future to provide you with a more comfortable stay.Kind regards,Candlewood Suites Austin–Round Rock Management Team
酒店有股怪味，走廊更糟糕。房间本身还好，但我们只拿到了4-5卷的厕纸。我打电话给前台，被告知必须下楼去拿新的厕纸。我没有机会去泳池看看，所以无法评论。总而言之，我对这次住宿很不满意。以后再也不来了。
由于刚刷过漆的架子，浴室的包和衣服上沾满了油漆……没有任何标识。
我们到门口时，员工只是微笑着离开了房间，然后沿着走廊继续走。
前台人员非常乐于助人。他们值得称赞。房间很破旧。缺少肥皂、卫生纸等物品。我不得不换了个房间，因为电视坏了。电话也坏了。整个地方看起来都很破旧。地理位置不错。
取消行程
我无法使用房间。我的行程在最后一刻被公司取消了。预订条款不允许我取消房间。因此，我无法对取消的住宿发表评论。
前台和工作人员都很棒，但这是一栋较旧的建筑，房间不像以前那么干净，柜台也很粘。
酒店需要翻新
房间不是很干净，马桶堵塞了，浴缸排水不畅。
Did not give room service the 3 days I asked, they were all different employees too. Ethernet port didn't work even though I went and asked if it was working and they said it did.
We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!
All was good, except room was not ready at check-in time. I had to wait almost am hour to get my room.
Overall, not great but not awful. We were in Austin for F1 so paid like double for the room (hotels were sold out). Hotel says smoke free but rugs don't smell great. Hotel is old. Beds are full size - not queen size. I wouldn't stay there again. If we do F1 again, we'll book a hotel well in advance.