The main room floor was not cleaned very well, and felt a bit grimy. Overall, the room was ok, and the hotel staff was excellent and very accommodating.
5.0分
其他
It’s a beautiful place and wonderful staff to deal with, helped me change my reservation, wonderful people
4.0分
其他
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Good place but entertainment is not.
The stay was nice and peaceful also the maid did everything to make my stay comfortable. The front desk young lady named Coleen made ever effort to make this stay enjoyable because the WiFi isn’t good and the room tv doesn’t have a remote to access input so I can go on my personal apps from my laptop. Not much of cable so this is a great alternative to watch personal streaming. She is kind and always said”hello is everything fine. The only person that did that. She’s a very good asset to that front desk.give her 5 stars
5.0分
其他
Front desk this morning! Amazing woman 😍 It’s me Sherice!! Hope you see this! See you again!!
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酒店回复: Thank you for taking the time to tell us about your experience at Candlewood Suites ABERDEEN-BEL AIR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites,
5.0分
其他
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We had a great stay! We were in town for a baseball tournament. Rooms were spacious and very accommodating. Full refrigerator, stovetop, microwave and dishwasher. Free laundry was key!! Kids took advantage of gym and outdoor pool. Staff was very friendly and responsive to the few requests we had.
Would definitely stay here again!
3.0分
其他
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Didn’t care for it. I am an IHG member and this was probably my worst experience.
The AC panel separated from the wall when I went to touch it. When I reported it to the front desk she said Maintenance isn’t in till 11am the next day, And she would let them know.
I was woken up at 8am on a Saturday to maintenance knocking then slightly opening the door but luckily I the safely lock was on.
He did come back later and fixed it.
The glass in the bathroom was dirty, I tried to take a quick dip in the pool within the permitted (10-8pm) but two men were cleaning it. Latervloasked for late check out and was told I can maybe have 30 mins but that’s it. Cause the room has to be prepared for the next guest.
2.0分
其他
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Stayed two nights with my son. Came back to the room Saturday afternoon and could tell the A/C wasn’t cold - just blowing air. Asked the front desk for repairman, but was told he left (it was 5:15pm).
Nothing done - no offer of any assistance or compensation. Just “he’s gone for the day.” It was 95 degrees outside and my son had played lacrosse all day. No hotels had rooms within an hour b/c of sports tourneys.
We ****** it up and survived - but no chance I ever stay there again. No A/C and absolutely no effort to assist us or even pretend to care is a dealbreaker on multiple levels.
1.0分
其他
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At least 50 Amtrak vehicles taking up the parking lot. Our first room, 110, walls were vibrating from the adjacent laundry room....2nd room, 208, Fridge was incredibly loud, coffee making broken, iron leaking water, exposed 220v circuit clearly accessible to any child...see attached photos...Staff was very accommodating...
2.0分
其他
Staff was very kind but my room was so humid that the floors were wet. I had to shorten my two day stay to one.
4.0分
家庭亲子
The room was nice just had little ants, so shortly after we ate our food the ants came out and were everywhere.
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酒店回复: Thank you for your review, we are taking every measure to correct any shortcomings and truly appreciate your feedback. We do hope you stay with us again in the future .
Decent Stay
The main room floor was not cleaned very well, and felt a bit grimy. Overall, the room was ok, and the hotel staff was excellent and very accommodating.
It’s a beautiful place and wonderful staff to deal with, helped me change my reservation, wonderful people
Good place but entertainment is not.
The stay was nice and peaceful also the maid did everything to make my stay comfortable. The front desk young lady named Coleen made ever effort to make this stay enjoyable because the WiFi isn’t good and the room tv doesn’t have a remote to access input so I can go on my personal apps from my laptop. Not much of cable so this is a great alternative to watch personal streaming. She is kind and always said”hello is everything fine. The only person that did that. She’s a very good asset to that front desk.give her 5 stars
Front desk this morning! Amazing woman 😍 It’s me Sherice!! Hope you see this! See you again!!
We had a great stay! We were in town for a baseball tournament. Rooms were spacious and very accommodating. Full refrigerator, stovetop, microwave and dishwasher. Free laundry was key!! Kids took advantage of gym and outdoor pool. Staff was very friendly and responsive to the few requests we had.
Would definitely stay here again!
Didn’t care for it. I am an IHG member and this was probably my worst experience.
The AC panel separated from the wall when I went to touch it. When I reported it to the front desk she said Maintenance isn’t in till 11am the next day, And she would let them know.
I was woken up at 8am on a Saturday to maintenance knocking then slightly opening the door but luckily I the safely lock was on.
He did come back later and fixed it.
The glass in the bathroom was dirty, I tried to take a quick dip in the pool within the permitted (10-8pm) but two men were cleaning it. Latervloasked for late check out and was told I can maybe have 30 mins but that’s it. Cause the room has to be prepared for the next guest.
Stayed two nights with my son. Came back to the room Saturday afternoon and could tell the A/C wasn’t cold - just blowing air. Asked the front desk for repairman, but was told he left (it was 5:15pm).
Nothing done - no offer of any assistance or compensation. Just “he’s gone for the day.” It was 95 degrees outside and my son had played lacrosse all day. No hotels had rooms within an hour b/c of sports tourneys.
We ****** it up and survived - but no chance I ever stay there again. No A/C and absolutely no effort to assist us or even pretend to care is a dealbreaker on multiple levels.
At least 50 Amtrak vehicles taking up the parking lot. Our first room, 110, walls were vibrating from the adjacent laundry room....2nd room, 208, Fridge was incredibly loud, coffee making broken, iron leaking water, exposed 220v circuit clearly accessible to any child...see attached photos...Staff was very accommodating...
Staff was very kind but my room was so humid that the floors were wet. I had to shorten my two day stay to one.
The room was nice just had little ants, so shortly after we ate our food the ants came out and were everywhere.