Nice room, high priced for what it is. Sat around for 15 minutes waiting to be checked in while the front desk lady was nowhere to be found and there was no bell or any way to get ahold of anyone.
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酒店回复: Hello thank you for your feedback we greatly appreciate it. i would like to apologize for your inconvenience during check in. and i will address this. we hope to see you for your future stays at the Holiday inn Express.
4.0分
其他
Good
Everything was great. I plan to stay here again. The only negative was nobody at the from desk when we checked in for a good 10-15 minutes.
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酒店回复: Thank you Tamara for your feedback its greatly appreciated. i do apologize for the inconvenience this caused you and will be looking into this. thank you for choosing the holiday inn express and suites for your stay and we look forward to your future stays as well
5.0分
其他
Handicap room needs recliner.
Ok. We don’t travel often. Need a good recliner in handicap room.
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酒店回复: Hello charlotte. thank you for your wonderful review, our team greatly appreciates it. the strive daily to meet our guests expectations and im glad we met yours. we are always open to suggestions and i will kindly pass the recliner request on. we look forward to seeing you for future stays until then stay safe and happy travels
4.0分
情侣出游
Room was small but clean and cozy. AC was a little difficult to operate. No exhaust fan in the bathroom!
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酒店回复: Thank you Russell, we appreciate your feedback. our team strives daily to meet the expectations of our guest and I'm glad we have met yours. we look forward to seeing you for your future stays. until then stay safe and happy travels..
4.0分
其他
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I liked clean sheets, clean room, breakfast OK-no pancakes; generally interior neat and clean; exterior-lawn needed mowing; exterior not as neat and clean as interior.
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酒店回复: Thank you, Karen, for your feedback we greatly appreciate it. our team strives daily to meet our guest expectation im glad we could meet yours, i have addressed your concerns with our contractors. we look forward to seeing you for your future stays. until then happy travels and stay safe.
4.0分
其他
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The person that checked us in was very attentive and friendly. But I had to wait for 5 minutes to checkout. And only found someone by asking the helpful kitchen.
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酒店回复: Thank you, Enrique, for your feedback and thank you for the 4 out of 5 review we greatly appreciate it. i do apologize for your check out wait time and i will address this with my front desk staff. we look forward to seeing you again in your future travels. until then stay safe and happy travels
5.0分
其他
I always enjoy staying here when I'm in Ottumwa.
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酒店回复: thank you for the 10/10 review we appreciate you! our team strives daily to meet our guests expectations and I'm proud we was able to meet yours and look forward to seeing you for your future stays.
4.0分
家庭亲子
It was clean and beds were comfortable. Did have a problem trying to control the temperature in the room
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酒店回复: Hello rex thank you for your feedback we greatly appreciate it!.I do apologize for the inconvenience during your stay. we strive daily to try to make our guest stays as comfortable as possible. i will look into your concerns and hope you will give us another try in your future stays until then stay safe and happy travels
3.0分
其他
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Not the best night of sleep
The room would not cool. It was a cool winter night and we could not get the thermostat to come off of 77 degrees. It was a very hot night. The pancake maker was broken which was our deciding factor in staying there and the pool was really cold. I was just wanting to swim a few laps and wind down with the kids, but it was so cold, I couldn't.
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酒店回复: Thank you for your feedback we greatly appreciate it..Here at the Holiday Inn Express we strive daily to make your stay experience a positive one.. i do apologize that your stay was less than perfect for you. i will look into these concerns and i hope you will give us another try for your future stays. Respectfully
房间比较满意并且推荐
Nice room, high priced for what it is. Sat around for 15 minutes waiting to be checked in while the front desk lady was nowhere to be found and there was no bell or any way to get ahold of anyone.
Good
Everything was great. I plan to stay here again. The only negative was nobody at the from desk when we checked in for a good 10-15 minutes.
Handicap room needs recliner.
Ok. We don’t travel often. Need a good recliner in handicap room.
Room was small but clean and cozy. AC was a little difficult to operate. No exhaust fan in the bathroom!
I liked clean sheets, clean room, breakfast OK-no pancakes; generally interior neat and clean; exterior-lawn needed mowing; exterior not as neat and clean as interior.
The person that checked us in was very attentive and friendly. But I had to wait for 5 minutes to checkout. And only found someone by asking the helpful kitchen.
I always enjoy staying here when I'm in Ottumwa.
It was clean and beds were comfortable. Did have a problem trying to control the temperature in the room
Not the best night of sleep
The room would not cool. It was a cool winter night and we could not get the thermostat to come off of 77 degrees. It was a very hot night. The pancake maker was broken which was our deciding factor in staying there and the pool was really cold. I was just wanting to swim a few laps and wind down with the kids, but it was so cold, I couldn't.