酒店回复: Hello Luis, Lamentamos escuchar que experiment algunos detalles de mantenimiento durante su estad¡a. Apreciamos sus comentarios y los transmitiremos al equipo correspondiente para mejorar nuestros servicios. Su retroalimentacin es invaluable para nosotros y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
3.0分
其他
Tv remote was not satisfactory. Bathtub looked dirty. Mold looking around edge.
Breakfast good. Enjoyed
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酒店回复: Hello Alice,Thank you for sharing your feedback about your recent stay. We're glad to hear you enjoyed the breakfast. We take cleanliness very seriously and will address your comments regarding the bathtub and TV remote with our maintenance team to ensure a better experience for future guests. Your input is valuable to us as we strive to improve our services. Thank you again for your review!
3.0分
其他
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We stay for a night, but not toiletries. Found a use soap that somebody left, also some socks. we stayed at 3rd floor an almost all doors in that floor were open. Unclear if they were occupied or not.
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酒店回复: Hello Emanuel,Thank you for your feedback regarding your recent stay. We regret that the cleanliness and order of your room did not meet your expectations. Our team takes these matters seriously, and your comments will be shared with the appropriate departments for review. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
2.0分
其他
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The entire property is in disrepair and had obvious attempts to band aid the problems instead of properly repairing the problem. Even though I had booked a double room, only one bath towel in the bathroom, no hand towels at all. A second bath towel was provided when I asked for it. Beds were old and hard, shower wall had long hair on the wall from previous occupant. Clerk was not friendly and had a heavy middle eastern accent.
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酒店回复: Hello Greg,Thank you for sharing your feedback. We value your insight regarding the condition of the property, the towel situation, and your interactions with our staff. Your comments are important to us as we strive to create a positive experience for all guests. We appreciate you bringing these matters to our attention and will use your observations to guide our ongoing improvements. Thank you for taking the time to express your concerns.
3.0分
其他
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The staff was very helpful and super nice. The only thing was the nozzle for the shower wouldn’t go down to take a bath. I had to run the shower to get water into the tub. But other than that it was a very comfortable stay.
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酒店回复: Hello Bridget,Thank you for your feedback about your recent stay. We're delighted to hear that our staff made a positive impression with their helpfulness and friendliness. Your comment regarding the shower nozzle has been noted and will be shared with the appropriate team for their awareness. We appreciate your understanding and hope to welcome you back for another comfortable stay in the future.
5.0分
商务出差
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Absolutely wonderful staff! The room was huge with a lot of space to walk around. The hotel was quiet and safe. I will stay here whenever I have a hearing in Bee County. Thank you!
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酒店回复: Hello Shira, Thank you for your kind words about our staff and the spaciousness of your room. We're delighted to hear that you felt safe and enjoyed your stay. We look forward to welcoming you back during your future visits to Bee County, where we always strive to provide a comfortable and pleasant experience for our guests.
5.0分
其他
Staff friendly, breakfast good, room clean will stay again
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酒店回复: Hello John,Thank you for your positive feedback! We're delighted to hear that you enjoyed our friendly staff, breakfast offerings, and the cleanliness of your room. Your satisfaction is important to us, and we look forward to welcoming you back for another stay in the future. Safe travels!
3.0分
其他
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Was clean & smelled clean. Brought my kids with me thinking the kids would enjoy the pool. Pool was dirty and they said the it has just broke but looks as if it was broke longer.
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酒店回复: Hello Ashlea, Thank you for your feedback regarding your stay. We're glad to hear you found the hotel clean and enjoyable for your family. We understand that the pool's condition was disappointing, and we appreciate your input as it helps us improve our services for future guests. Your comments will be shared with the appropriate team. We hope to have the opportunity to welcome you and your family back for a more enjoyable experience.
2.0分
其他
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2 stars, but the receptionist was nice
Pool was murky and dirty, pictures showed false advertising. The bathtub was dirty, the futon was stained and falling apart, (rips, springs falling off) our bedsheets had stains. The breakfast area chairs were also dirty. The front desk receptionist was friendly so no complains as far as customer service. It was the overall cleanliness of the hotel and nasty pool that is their down fall.
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酒店回复: Hello Justin, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our front desk team's service; it's great to hear they made a positive impression. Your concerns about cleanliness and amenities will be taken seriously and communicated to our management team for review. We value guest input as it helps us improve the experience for all future guests. Thank you again for your insights.
2.0分
家庭亲子
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It took too long to check in and he light went out. I understand that it may have been a city issue but checking in and the room didn't seem to be as clean as other hotels I have stayed in.
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酒店回复: Hello Soto, Frank,Thank you for sharing your feedback about your recent stay. We understand that check-in times and room cleanliness are crucial elements of a pleasant experience. Your comments regarding the issues you encountered have been noted for the benefit of our future guests. We appreciate your input, as it helps us focus on areas where we can improve overall guest experiences. Please feel free to reach out to management if you wish to discuss this more thoroughly.
很好，有一些小的维护细节
Tv remote was not satisfactory. Bathtub looked dirty. Mold looking around edge.
Breakfast good. Enjoyed
We stay for a night, but not toiletries. Found a use soap that somebody left, also some socks. we stayed at 3rd floor an almost all doors in that floor were open. Unclear if they were occupied or not.
The entire property is in disrepair and had obvious attempts to band aid the problems instead of properly repairing the problem. Even though I had booked a double room, only one bath towel in the bathroom, no hand towels at all. A second bath towel was provided when I asked for it. Beds were old and hard, shower wall had long hair on the wall from previous occupant. Clerk was not friendly and had a heavy middle eastern accent.
The staff was very helpful and super nice. The only thing was the nozzle for the shower wouldn’t go down to take a bath. I had to run the shower to get water into the tub. But other than that it was a very comfortable stay.
Absolutely wonderful staff! The room was huge with a lot of space to walk around. The hotel was quiet and safe. I will stay here whenever I have a hearing in Bee County. Thank you!
Staff friendly, breakfast good, room clean will stay again
Was clean & smelled clean. Brought my kids with me thinking the kids would enjoy the pool. Pool was dirty and they said the it has just broke but looks as if it was broke longer.
2 stars, but the receptionist was nice
Pool was murky and dirty, pictures showed false advertising. The bathtub was dirty, the futon was stained and falling apart, (rips, springs falling off) our bedsheets had stains. The breakfast area chairs were also dirty. The front desk receptionist was friendly so no complains as far as customer service. It was the overall cleanliness of the hotel and nasty pool that is their down fall.
It took too long to check in and he light went out. I understand that it may have been a city issue but checking in and the room didn't seem to be as clean as other hotels I have stayed in.