酒店回复: Hello Luis, Lamentamos escuchar que experiment algunos detalles de mantenimiento durante su estad¡a. Apreciamos sus comentarios y los transmitiremos al equipo correspondiente para mejorar nuestros servicios. Su retroalimentacin es invaluable para nosotros y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
2.0分
其他
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The entire property is in disrepair and had obvious attempts to band aid the problems instead of properly repairing the problem. Even though I had booked a double room, only one bath towel in the bathroom, no hand towels at all. A second bath towel was provided when I asked for it. Beds were old and hard, shower wall had long hair on the wall from previous occupant. Clerk was not friendly and had a heavy middle eastern accent.
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酒店回复: Hello Greg,Thank you for sharing your feedback. We value your insight regarding the condition of the property, the towel situation, and your interactions with our staff. Your comments are important to us as we strive to create a positive experience for all guests. We appreciate you bringing these matters to our attention and will use your observations to guide our ongoing improvements. Thank you for taking the time to express your concerns.
3.0分
其他
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The staff was very helpful and super nice. The only thing was the nozzle for the shower wouldn’t go down to take a bath. I had to run the shower to get water into the tub. But other than that it was a very comfortable stay.
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酒店回复: Hello Bridget,Thank you for your feedback about your recent stay. We're delighted to hear that our staff made a positive impression with their helpfulness and friendliness. Your comment regarding the shower nozzle has been noted and will be shared with the appropriate team for their awareness. We appreciate your understanding and hope to welcome you back for another comfortable stay in the future.
5.0分
商务出差
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Absolutely wonderful staff! The room was huge with a lot of space to walk around. The hotel was quiet and safe. I will stay here whenever I have a hearing in Bee County. Thank you!
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酒店回复: Hello Shira, Thank you for your kind words about our staff and the spaciousness of your room. We're delighted to hear that you felt safe and enjoyed your stay. We look forward to welcoming you back during your future visits to Bee County, where we always strive to provide a comfortable and pleasant experience for our guests.
3.0分
其他
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Was clean & smelled clean. Brought my kids with me thinking the kids would enjoy the pool. Pool was dirty and they said the it has just broke but looks as if it was broke longer.
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酒店回复: Hello Ashlea, Thank you for your feedback regarding your stay. We're glad to hear you found the hotel clean and enjoyable for your family. We understand that the pool's condition was disappointing, and we appreciate your input as it helps us improve our services for future guests. Your comments will be shared with the appropriate team. We hope to have the opportunity to welcome you and your family back for a more enjoyable experience.
2.0分
其他
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2 stars, but the receptionist was nice
Pool was murky and dirty, pictures showed false advertising. The bathtub was dirty, the futon was stained and falling apart, (rips, springs falling off) our bedsheets had stains. The breakfast area chairs were also dirty. The front desk receptionist was friendly so no complains as far as customer service. It was the overall cleanliness of the hotel and nasty pool that is their down fall.
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酒店回复: Hello Justin, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our front desk team's service; it's great to hear they made a positive impression. Your concerns about cleanliness and amenities will be taken seriously and communicated to our management team for review. We value guest input as it helps us improve the experience for all future guests. Thank you again for your insights.
2.0分
家庭亲子
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It took too long to check in and he light went out. I understand that it may have been a city issue but checking in and the room didn't seem to be as clean as other hotels I have stayed in.
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酒店回复: Hello Soto, Frank,Thank you for sharing your feedback about your recent stay. We understand that check-in times and room cleanliness are crucial elements of a pleasant experience. Your comments regarding the issues you encountered have been noted for the benefit of our future guests. We appreciate your input, as it helps us focus on areas where we can improve overall guest experiences. Please feel free to reach out to management if you wish to discuss this more thoroughly.
1.0分
其他
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Graduation trip
Wasn’t was I expecting for my family and I
Sofa bed had old mattress with stains and under mattress looked rusty
Tile in restroom by the bathtub was broken no room phone to contact front desk even when we told the issues they didn’t offer another room or fix the rate on the room
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酒店回复: Hello brandon, Thank you for sharing your feedback regarding your stay. We regret to hear that your experience did not meet your expectations, particularly with the sofa bed and bathroom fixtures. Your comments are valuable and will be taken into consideration for future improvements. We encourage you to reach out to management directly to discuss your concerns further and share your experience more thoroughly.
4.0分
其他
Play offs
Staff really friendly. Place was clean and comfortable. Breakfast could have been better.
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酒店回复: Hello Linda,Thank you for your assessment! We're pleased to hear that you found our staff friendly and the accommodations clean and comfortable. We appreciate your comments about breakfast and will use your input to evaluate our options moving forward. We hope to see you again and provide an even better experience next time.
1.0分
其他
Dump
Arrived at 11 pm. Male clerk was very rude. Room smelled horrible. Mildew in restroom. Bathtub was all rusty .
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酒店回复: Hello bruce,Thank you for sharing your feedback. We take comments about our staff and facilities seriously and appreciate you bringing these issues to our attention. We value guest satisfaction and will address your concerns so that we can improve future stays. Your experiences are important to us as we strive to ensure a welcoming environment. Thank you for your input regarding the cleanliness and maintenance of our rooms.
很好，有一些小的维护细节
The entire property is in disrepair and had obvious attempts to band aid the problems instead of properly repairing the problem. Even though I had booked a double room, only one bath towel in the bathroom, no hand towels at all. A second bath towel was provided when I asked for it. Beds were old and hard, shower wall had long hair on the wall from previous occupant. Clerk was not friendly and had a heavy middle eastern accent.
The staff was very helpful and super nice. The only thing was the nozzle for the shower wouldn’t go down to take a bath. I had to run the shower to get water into the tub. But other than that it was a very comfortable stay.
Absolutely wonderful staff! The room was huge with a lot of space to walk around. The hotel was quiet and safe. I will stay here whenever I have a hearing in Bee County. Thank you!
Was clean & smelled clean. Brought my kids with me thinking the kids would enjoy the pool. Pool was dirty and they said the it has just broke but looks as if it was broke longer.
2 stars, but the receptionist was nice
Pool was murky and dirty, pictures showed false advertising. The bathtub was dirty, the futon was stained and falling apart, (rips, springs falling off) our bedsheets had stains. The breakfast area chairs were also dirty. The front desk receptionist was friendly so no complains as far as customer service. It was the overall cleanliness of the hotel and nasty pool that is their down fall.
It took too long to check in and he light went out. I understand that it may have been a city issue but checking in and the room didn't seem to be as clean as other hotels I have stayed in.
Graduation trip
Wasn’t was I expecting for my family and I
Sofa bed had old mattress with stains and under mattress looked rusty
Tile in restroom by the bathtub was broken no room phone to contact front desk even when we told the issues they didn’t offer another room or fix the rate on the room
Play offs
Staff really friendly. Place was clean and comfortable. Breakfast could have been better.
Dump
Arrived at 11 pm. Male clerk was very rude. Room smelled horrible. Mildew in restroom. Bathtub was all rusty .