酒店回复: Thank you for your recent stay with us. I'm sorry to hear that your experience was not what it should have been. We consider each of our guests a priority and rooms are given based on needs and upgrades awarded based on membership levels first. Hotel rates vary based on occupancy at the time of booking. I am truly apologetic that you did not enjoy your stay. We hope that you will give us another opportunity in the future so that you can be provided a better experience. Most sincerely, HIEX Team
This property was very clean. The staff were all extremely nice. Very nice indoor heated pool. Lots of food options close by. It was very quiet as well.
1.0分
商务出差
展开
I stayed here for 10 days on a work trip. This 1-star review is due to the COCKROACHES in my room for the final 4 nights of my stay and how the hotel handled it.
Instead of posting a review, I informed the hotel on checkout that I'd been killing cockroaches for the last 4 nights so they could deal with it and make good on the experience. I wasn't ready to switch rooms because of how much I would have had to repack and move due to my work, and if one room had them, others would as well.
I was told I would get at least 2k IHG rewards at first and received an apology from the clerk. Later in the day I got a call letting me know I would get 5k IHG rewards. This sounded great. It wasn't until later when I checked what points were worth (can't post the actual number, but it's a fraction of a cent) that I realized they offered me 0.003% of the value of my stay for living with cockroaches crawling along my walls and floors for the last few days.
I tried calling the hotel after getting home to bring this up but never got an answer and their mailbox was full. I brought this to *******, provided them with both photos and videos of the cockroaches in the room, and they initiated a ticket to work with the hotel on a resolution but even ******* never got a response from them after 4 days.
I reached out to IHG guest services and they told me it was not their responsibility and offered me a a few (literally) bucks in extra points.
Great work IHG!
5.0分
其他
展开
My stay at the Holiday Inn express was very enjoyable. Something that I do believe could be a nice upgrade would be a better grade of toilet tissue. I was a little surprised because a one ply tissue that is very scratchy is not so comfortable. I did find that the toilet flushing system was a bit strange, I had to flush the toilet three times per visit to the bathroom just to get the toilet tissue to go down.
Otherwise, my stay was very nice. This is my third or fourth time staying there when I go to visit my mother who lives in Mill Creek.
Thank you again, respectfully, Londa Panzer
4.0分
家庭亲子
展开
Hotel was very convenient to the base. It was very clean, comfortable, and quiet. Their front desk staff was very nice and quickly helped us when we discovered the room was out of bodywash and conditioner. This is the second time we've stayed and we'll definitely come again.
展开
酒店回复: Thank you so much for staying with us. We are so happy to know that you enjoyed your visit. It's great to know that our team took care of your issue with your bathroom amenities quickly, I am sorry that you had a problem at all but happy to know that it was addressed and resolved. We look forward to you coming back to see us again the next time you're in our area. We hope you have a great week ahead. Sincerely, HIEX Management and Team
5.0分
其他
The location is next to the tourist info center so seeing the old planes next door was cool! The room was clean breakfast nice & staff kind.
我是通过*******预订的，到达后被告知最好直接通过他们的网站预订，这样可以省下每日房费。我还被告知，由于我是在第三方网站上预订的，所以没有优先安排更好的房间。这很不合理，因为我付了更多钱。
我住的房间一股霉味。一开门，霉味就扑面而来。虽然有香薰插件，但掩盖不了麝香味。房间年代久远，墙上有一些空着的地方，可能是用来放相框或镜子的。房间不同地方的地毯都破了。电视很旧。小厨房水槽区的橱柜和台面都变形了。放电视的柜子也闻起来有麝香味。我的意思是，只要打开抽屉或柜门，那种味道就扑面而来；非常浓烈。
我们在那里的时候下着雨。酒店没有宣传说我们会整晚听到青蛙呱呱叫的音乐会。这让我们意识到房间完全不隔音。我们能听到房间外面的一切动静。
泳池不错，但晚上没有灯。泳池宣传说晚上9点或10点左右关闭。为什么不把泳池区域的灯打开呢？我们试着找了好久都没找到灯的开关。
我会再住这里吗？不会，这完全是因为酒店本身。它有点老旧，更像是汽车旅馆而不是酒店。工作人员很棒！
酒店干净整洁，员工友好热情，房间里设施齐全。哦，早餐也很美味，热腾腾的，而且很早送达，服务周到！我们只住了一晚，但下次去看女儿的时候一定会再来这里。
我的淋浴间不干净。好像墙上的肥皂/洗发水从来没被冲洗干净过。
服务优良，早餐美味，房间非常干净整洁
床很舒服。早餐也很棒，种类丰富。
This property was very clean. The staff were all extremely nice. Very nice indoor heated pool. Lots of food options close by. It was very quiet as well.
I stayed here for 10 days on a work trip. This 1-star review is due to the COCKROACHES in my room for the final 4 nights of my stay and how the hotel handled it.
Instead of posting a review, I informed the hotel on checkout that I'd been killing cockroaches for the last 4 nights so they could deal with it and make good on the experience. I wasn't ready to switch rooms because of how much I would have had to repack and move due to my work, and if one room had them, others would as well.
I was told I would get at least 2k IHG rewards at first and received an apology from the clerk. Later in the day I got a call letting me know I would get 5k IHG rewards. This sounded great. It wasn't until later when I checked what points were worth (can't post the actual number, but it's a fraction of a cent) that I realized they offered me 0.003% of the value of my stay for living with cockroaches crawling along my walls and floors for the last few days.
I tried calling the hotel after getting home to bring this up but never got an answer and their mailbox was full. I brought this to *******, provided them with both photos and videos of the cockroaches in the room, and they initiated a ticket to work with the hotel on a resolution but even ******* never got a response from them after 4 days.
I reached out to IHG guest services and they told me it was not their responsibility and offered me a a few (literally) bucks in extra points.
Great work IHG!
My stay at the Holiday Inn express was very enjoyable. Something that I do believe could be a nice upgrade would be a better grade of toilet tissue. I was a little surprised because a one ply tissue that is very scratchy is not so comfortable. I did find that the toilet flushing system was a bit strange, I had to flush the toilet three times per visit to the bathroom just to get the toilet tissue to go down.
Otherwise, my stay was very nice. This is my third or fourth time staying there when I go to visit my mother who lives in Mill Creek.
Thank you again, respectfully, Londa Panzer
Hotel was very convenient to the base. It was very clean, comfortable, and quiet. Their front desk staff was very nice and quickly helped us when we discovered the room was out of bodywash and conditioner. This is the second time we've stayed and we'll definitely come again.
The location is next to the tourist info center so seeing the old planes next door was cool! The room was clean breakfast nice & staff kind.