I wasnt as pleased with this hotel as anticipated. Bad odor that smelled like urine in our room, ac loud rattling noise, snack machines had expired snacks. Not stay at another holiday inn.
5.0分
情侣出游
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Good variety of breakfast items. The bed was comfortable and everything was clean. Halls were clean. The road to enter the property was reduced to half a lane because of construction. The work was temporary but no signage indicating Holiday Inn Express was at the end of the lane.
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酒店回复: Thank you for choosing to stay with us and for taking the time to write a review. I apologize for the frustration you experienced with the road work closing down a lane a traffic. It can get very congested. It was a short time repair so the lanes of traffic are up and going.
2.0分
商务出差
Room was bare. Few amenities for the cost. Breakfast sparse and cheaply done. Fleas in bedroom!
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酒店回复: I am sorry to see that your stay with us did not meet you expectations. We are adding a second breakfast person on busy days to help keep breakfast full and fresh. We had an exterminator check the room. Although he didnt find anything we had the room treated just in case something was missed.
4.0分
家庭亲子
The only issue is the fact that ******* indicated the pet fee would be $25. The hotel actually charges $40 + tax.
5.0分
情侣出游
Nice place outside of Lexington but close to the downtown area. Nice hotel and cute, interesting place to visit.
4.0分
家庭亲子
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The ******* website says the pet fee is $25.00. The Hotel charged me $40.00. They said they updated all their 3rd party sites to this change. This was not right and we had no choice.
5.0分
家庭亲子
Staff was lovely & accommodating. We arrived late at like 2 am since we were traveling and the staff gave us late check out.
4.0分
家庭亲子
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This is a clean hotel set back from a slow highway so it is not noisy from outside. I noticed several Tesla chargers in the back. About 2 minutes off of I-81. Many gas station and a few chain restaurants are nearby. 5 minutes to VMI, another 2 minutes to Washington and Lee University and central Lexington. Check in was about 2 minutes. My primary complaint is the plumbing noise that comes from the abutting room, which is about as loud a shower from one’s own room in an average hotel. There are very good automatic coffee machines. The breakfast area is a bit small so becomes congested easily. We stayed two nights and most food items were already depleted at about 9:20 AM Sunday morning.
3.0分
商务出差
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Normally I have GREAT stays at the Holiday Inn, but this stay wasn't as great. The bathroom seemed half cleaned.
When I pulled my covers back on the bed, there was crumbs and hair all over the pillows and sheets. I put on both of my jackets and turned the pillows cases inside out; and slept on top of the sheets, it was too late to make a big deal out of it at the time, and I'm a traveler so we don't get as much sleep.
The Staff is always amazing. I'll be staying there again in the future, but please make sure to inspect the beds and bathrooms please.
5.0分
家庭亲子
Property was clean. Staff was helpful and friendly. Breakfast was ok at best but overall a great place to stay.
I wasnt as pleased with this hotel as anticipated. Bad odor that smelled like urine in our room, ac loud rattling noise, snack machines had expired snacks. Not stay at another holiday inn.
Good variety of breakfast items. The bed was comfortable and everything was clean. Halls were clean. The road to enter the property was reduced to half a lane because of construction. The work was temporary but no signage indicating Holiday Inn Express was at the end of the lane.
Room was bare. Few amenities for the cost. Breakfast sparse and cheaply done. Fleas in bedroom!
The only issue is the fact that ******* indicated the pet fee would be $25. The hotel actually charges $40 + tax.
Nice place outside of Lexington but close to the downtown area. Nice hotel and cute, interesting place to visit.
The ******* website says the pet fee is $25.00. The Hotel charged me $40.00. They said they updated all their 3rd party sites to this change. This was not right and we had no choice.
Staff was lovely & accommodating. We arrived late at like 2 am since we were traveling and the staff gave us late check out.
This is a clean hotel set back from a slow highway so it is not noisy from outside. I noticed several Tesla chargers in the back. About 2 minutes off of I-81. Many gas station and a few chain restaurants are nearby. 5 minutes to VMI, another 2 minutes to Washington and Lee University and central Lexington. Check in was about 2 minutes. My primary complaint is the plumbing noise that comes from the abutting room, which is about as loud a shower from one’s own room in an average hotel. There are very good automatic coffee machines. The breakfast area is a bit small so becomes congested easily. We stayed two nights and most food items were already depleted at about 9:20 AM Sunday morning.
Normally I have GREAT stays at the Holiday Inn, but this stay wasn't as great. The bathroom seemed half cleaned.
When I pulled my covers back on the bed, there was crumbs and hair all over the pillows and sheets. I put on both of my jackets and turned the pillows cases inside out; and slept on top of the sheets, it was too late to make a big deal out of it at the time, and I'm a traveler so we don't get as much sleep.
The Staff is always amazing. I'll be staying there again in the future, but please make sure to inspect the beds and bathrooms please.
Property was clean. Staff was helpful and friendly. Breakfast was ok at best but overall a great place to stay.