酒店回复: Dear PatrickThank you for taking the time to write a review of your recent stay at Holiday Inn Express in Great Falls. First, and most importantly, I want to personally apologize for the unwelcoming atmosphere you encountered at the hotel during your stay. As a long-time hospitality professional, that is definitely not the experience I want our guests to remember, and I will address this with the staff. Secondly, I will speak to maintenance about the temperature of the pool and make sure that the pool chemicals are correct so that the pool is crystal clear and welcoming. Again, I appreciate your comments so that I can make the changes necessary to ensure our guests a great experience.
2.0分
家庭亲子
The room was definitely dated and the beds were horrible. I am sure the floor was softer then the mattress. 4 day stay and no house keeping no new towels
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酒店回复: Thank you for your review. I am sorry to hear that we did not meet your expectations during your stay. I have spoken to the staff about your comments and the importance of providing stay over service every other day to guests that are staying longer than one night since having fresh towels is a perk of staying in hotels. I hope that you will consider staying with us again if your travels bring you back to Great Falls.
5.0分
其他
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When I checked in the front desk gentleman offered me an upgraded room. My first trip since my spouse passed. I really appreciated the room
Excellent hotel great beds and the best room darkening blinds ever. Thank you
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酒店回复: Thank you for your review! I am so happy to hear that you enjoyed your stay with us. We hope to see you again the next time you travel through Great Falls.
2.0分
其他
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Heater/AC unit was open, filter taken out and sitting on top
Tub/shower obviously wasn’t cleaned because a hair band was on the shelf
Wasn’t provided with a paper receipt upon checkout, first time ever for me
And no bar fridge. I haven’t been in a hotel room in 25 years that doesn’t have a bar fridge. Absolutely brutal!!
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酒店回复: Thank you for your review. Although it is disappointing to hear negative feedback, without it I would not know where we need to improve to ensure all of our guests a great experience with us. I want to apologize for your room not being guest ready upon your arrival. I have spoken to the team about the importance of inspecting every room after they have been completed for the comfort of our guests. I also want to apologize that you were not informed that we do not have refrigerators and microwaves in all of the rooms. We do have some that are portable and can be taken to rooms but not enough for every room. This is something that I will continue to work on with upper management. Again, thank you for your review. We hope that you will consider giving us a second chance to better serve you in the future.
4.0分
其他
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Breakfast was not very good - cold - the pancake maker was broken so limited options for kids.
Room did not have functioning window so very musty - garbage found from previous guests in less than obvious areas.
Staff were amazing!!
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酒店回复: Thank you for your review. Although I am happy to hear that you enjoyed our staff, I am sorry that there were limited options for your children at breakfast with the pancake machine being inoperable and the room was not as clean as it should have been. I have brought this information to the attention of the staff to ensure everything at hotel is up to standard for our future guests. We hope that you will return during a future visit to Great Falls to allow us a second chance to better serve you.
3.0分
其他
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The staff were awesome and the breakfast was good too. The water slide is only open Friday evenings and the weekend which kind of defeats the entire purpose of booking this hotel. The sound proofing of the rooms is non existent. You will hear every word spoken in the next room which makes it very difficult to get children to sleep.
I can't say enough about how excellent the staff were though. Everyone we interacted with was super polite and did their best to make our stay a good one.
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酒店回复: Thank you for taking the time to write a review of your stay. Although I am happy to hear that you found the staff to be polite and the breakfast to be good, I am sorry that you and your family were not able to enjoy the waterslide during your stay and that the noise from the rooms next door made your overall experience unpleasant. I hope that you will consider staying with us during future visits to Great Falls.
5.0分
其他
Great location, friendly staff, excellent pool for the kids. We walked to dinner and caught a movie right next door.
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酒店回复: Thank you for your review! I am pleased to hear that you liked the location and were able to take in a movie while staying with us. I am also happy to hear that the kids had fun in our pool area. I hope you will choose to stay with us again the next time your travels bring you to Great Falls.
4.0分
朋友出游
The things we noticed was no wastebasket in the bathroom and the lack of a refrigerator in the room. We had to throw away our dinner leftovers because of that.
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酒店回复: Thank you for your review. I am so sorry that housekeeping neglected to replace the wastebasket in the bathroom after cleaning and then to find there was not a refrigerator in your room and having to throw away your leftovers, I can imagine your frustration. I hope that you will give us the opportunity to serve you better the next time your travels bring you to Great Falls.
3.0分
家庭亲子
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Fairly clean, there wasn’t a fridge in the room which was frustrating. The pool was kind of gross but probably just because it was ridiculously busy and hard to keep clean. Check in staff was friendly
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酒店回复: Thank you for your review. I am happy to hear that you found the staff to be friendly. Although it is hard to hear negative feedback, I do appreciate knowing where we can improve for our guests. I apologize for the inconvenience of not having a refrigerator in the room you were assigned; I know that it is an inconvenience and is something I am working with upper management to correct. I also would like to apologize for the cleanliness issues in the guest room and in the pool area. I have started addressing both concerns with the staff to provide our guests a great experience. I hope that you will choose to stay with us again if your travels bring you back to Great Falls.
糟糕的泳池体验
预订了一晚，孩子太多了，泳池里有20个孩子，只有一对家长在看管，根本没法用。这绝对不是酒店的错。但我觉得应该设定一个禁止带孩子入内的时间段。比如晚上9:30。我们直到晚上9:45才下去。床也像睡在石头上一样。
泳池脏兮兮的，水又冷又冷！工作人员长得吓人，救生员脸上的纹身也很明显，让人觉得难以接近。一点也不热情好客……
The room was definitely dated and the beds were horrible. I am sure the floor was softer then the mattress. 4 day stay and no house keeping no new towels
When I checked in the front desk gentleman offered me an upgraded room. My first trip since my spouse passed. I really appreciated the room
Excellent hotel great beds and the best room darkening blinds ever. Thank you
Heater/AC unit was open, filter taken out and sitting on top
Tub/shower obviously wasn’t cleaned because a hair band was on the shelf
Wasn’t provided with a paper receipt upon checkout, first time ever for me
And no bar fridge. I haven’t been in a hotel room in 25 years that doesn’t have a bar fridge. Absolutely brutal!!
Breakfast was not very good - cold - the pancake maker was broken so limited options for kids.
Room did not have functioning window so very musty - garbage found from previous guests in less than obvious areas.
Staff were amazing!!
The staff were awesome and the breakfast was good too. The water slide is only open Friday evenings and the weekend which kind of defeats the entire purpose of booking this hotel. The sound proofing of the rooms is non existent. You will hear every word spoken in the next room which makes it very difficult to get children to sleep.
I can't say enough about how excellent the staff were though. Everyone we interacted with was super polite and did their best to make our stay a good one.
Great location, friendly staff, excellent pool for the kids. We walked to dinner and caught a movie right next door.
The things we noticed was no wastebasket in the bathroom and the lack of a refrigerator in the room. We had to throw away our dinner leftovers because of that.
Fairly clean, there wasn’t a fridge in the room which was frustrating. The pool was kind of gross but probably just because it was ridiculously busy and hard to keep clean. Check in staff was friendly