酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet expectations.We want to clarify that clean towels are always placed in the room prior to arrival, and extra towels are available anytime from the front desk for your convenience. Our team cares deeply about the guest experience, and we make every effort to provide a clean, comfortable, and welcoming environment.We sincerely apologize if any issues were overlooked. We would have appreciated the opportunity to address these concerns during your stay—did you happen to bring them to the attention of our management team? Guest feedback is very important to us, and we always strive to resolve any issues right away when made aware.Thank you again for staying with us, and we hope you’ll give us another opportunity to provide you with a better experience in the future.
1.0分
其他
原文
翻译提供方：Google
服务很糟糕
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酒店回复: I'm very sorry to hear that the service you received did not meet your expectations. Providing helpful and attentive service is something we take seriously, and it’s clear we fell short during your stay.I would truly appreciate the opportunity to learn more about what happened so we can address the issue with our team and ensure it doesn’t happen again. Thank you for your feedback — it’s important, and it helps us do better.
5.0分
家庭亲子
原文
翻译提供方：Google
不错
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酒店回复: Thank you so much for your perfect score and kind words! We’re delighted to hear you had a “bastante bueno” stay with us. Your satisfaction means a lot to our team, and we look forward to welcoming you back for another great experience soon.
2.0分
家庭亲子
The property needs a deep clean. In order to get to other rooms you walk through garbage area with dirty floors. Pillows need to be replaced as well.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition of the property during your stay. Your comments regarding cleanliness and pillows have been shared with our housekeeping and maintenance teams so we can address these issues promptly. We appreciate your input and hope to provide a much-improved experience on your next visit.
4.0分
家庭亲子
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The room was clean and the staff was nice my room only had one towel I called for some and was told the housekeeper would bring some they never did I had to go and get them myself but overall everything was good
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed your stay and found the room clean and our staff friendly. We apologize for the inconvenience with the towels and will be reviewing this with our team to ensure better follow-through. We appreciate your understanding and hope to welcome you back again soon!
和往常一样，住得很舒服。在底特律算是安全的地段了，免费早餐也很不错，咖啡也很好喝。谢谢。
早餐时可以享用热可可，我们住了几晚后，房间里也得到了我们需要的服务
我的336号房间浴室门坏了。
我被安排到另一个房间。
334号房间的暖气坏了，我被安排到331号房间。
当我向经理反映我不喜欢的座位时，经理只是说了声抱歉，然后就没了下文……他们没有提供任何帮助或补偿。
房间里到处都是蟑螂，垃圾桶里也全是。
我很喜欢热水浴缸和游泳池。早餐也非常好。
别抱太大希望，每个空调都发霉了，空调旁边的窗帘也有霉点，热水浴缸也坏了，我们得去前台拿房间毛巾。总之，看起来好像没人在乎，也没人费什么劲儿。
服务很糟糕
不错
The property needs a deep clean. In order to get to other rooms you walk through garbage area with dirty floors. Pillows need to be replaced as well.
The room was clean and the staff was nice my room only had one towel I called for some and was told the housekeeper would bring some they never did I had to go and get them myself but overall everything was good