If I could give zero stars I would. We checked out after the first night, our bed had bed bugs after discovering my daughter had been bitten many times and then found love bugs in her bed. The manager said he had had a case 9 months prior and offered to move us to another room but there was no way I was staying there another night. Manager seemed very nonchalant about it and said "these things happen." I felt that was an unacceptable way to handle it.
4.0分
其他
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Two-Night Stay
Television: The channel with the TV guide only displayed the channel numbers and names, nothing about the shows that were scheduled. That was very frustrating, and we wasted time looking for programs that interested us. The first day we scanned the channels and most of the programs showed violence and other things that we would not watch. Why don't you offer any PBS channels? We did check with a staff member at the front desk and she stated that it was a known issue, and said she would put it on her list.
We were not aware of the environmental program for the towels and skipping the room cleaning until the second day, and would have opted in had we seen the magnetic card that was attached to the door frame. Had they been on the door, we would have definitely participated in it. Also, we did not see any receptacles for paper or plastic recycling, and we took our recycling home. Protecting the environment is very important to us.
The breakfast was good and we liked the freshly-brewed coffee.
5.0分
其他
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The staff was very accommodating of the Ironman 70.3 participants. They served breakfast at 4am on race day. The receptionist and the lady setting up the breakfast were fantastic.
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酒店回复: Thanks for the 10 star review! We hope that you will be returning for Eagleman in 2026!
3.0分
情侣出游
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The staff where very rude and breakfast was awful I tried to get help with the pancake maker and the worker just didn’t want to help then when I was eating she came over and rudely toke the syrup and jelly off the table
It was not worth the money I paid I should have went somewhere else
4.0分
商务出差
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Electrical Outlet under the TV would not hold plug in place so I could re-charge my computer etc. One of the USB ports was damaged and not usable. HVAC thermostat would not maintain a semi-consistent temperature. Room would get very warm before unit would come on. Thermostat probably needs to be replaced.
5.0分
朋友出游
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The lady at the front desk was so nice and helpful. The location was very convenient. The rooms were very clean. I felt very safe highly recommend this location. I would definitely stay here again.
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酒店回复: We're thrilled to hear that you had such a positive experience during your stay with us. Our team, especially the front desk staff, will be delighted to know they made your visit even more enjoyable. We're glad you found our location convenient and your room clean and comfortable. Feeling safe and welcomed is so important, and we're grateful for your recommendation.
5.0分
其他
Clean & Neat
Facility is very clean, bathroom included. Breakfast is amazing!
酒店回复: Thanks for the 10 star review!
5.0分
其他
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Wonderful place to stay staff is very friendly, breakfast is the best I’ve ever seen at a hotel, very clean and peaceful here one of the best places I’d recommend
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us and that our breakfast stood out—it truly means a lot. Our team takes great pride in providing a clean, peaceful, and welcoming environment, so your feedback really made our day. We hope to welcome you back again soon!
5.0分
情侣出游
Friendly desk clear shared information about local places to visit and to find out.
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酒店回复: We're glad to hear our front desk team was helpful and able to share great local recommendations with you. We always love helping guests explore the best of what the area has to offer. We hope to welcome you back again soon for another great stay!
超级干净，地理位置也很方便。
If I could give zero stars I would. We checked out after the first night, our bed had bed bugs after discovering my daughter had been bitten many times and then found love bugs in her bed. The manager said he had had a case 9 months prior and offered to move us to another room but there was no way I was staying there another night. Manager seemed very nonchalant about it and said "these things happen." I felt that was an unacceptable way to handle it.
Two-Night Stay
Television: The channel with the TV guide only displayed the channel numbers and names, nothing about the shows that were scheduled. That was very frustrating, and we wasted time looking for programs that interested us. The first day we scanned the channels and most of the programs showed violence and other things that we would not watch. Why don't you offer any PBS channels? We did check with a staff member at the front desk and she stated that it was a known issue, and said she would put it on her list.
We were not aware of the environmental program for the towels and skipping the room cleaning until the second day, and would have opted in had we seen the magnetic card that was attached to the door frame. Had they been on the door, we would have definitely participated in it. Also, we did not see any receptacles for paper or plastic recycling, and we took our recycling home. Protecting the environment is very important to us.
The breakfast was good and we liked the freshly-brewed coffee.
The staff was very accommodating of the Ironman 70.3 participants. They served breakfast at 4am on race day. The receptionist and the lady setting up the breakfast were fantastic.
The staff where very rude and breakfast was awful I tried to get help with the pancake maker and the worker just didn’t want to help then when I was eating she came over and rudely toke the syrup and jelly off the table
It was not worth the money I paid I should have went somewhere else
Electrical Outlet under the TV would not hold plug in place so I could re-charge my computer etc. One of the USB ports was damaged and not usable. HVAC thermostat would not maintain a semi-consistent temperature. Room would get very warm before unit would come on. Thermostat probably needs to be replaced.
The lady at the front desk was so nice and helpful. The location was very convenient. The rooms were very clean. I felt very safe highly recommend this location. I would definitely stay here again.
Clean & Neat
Facility is very clean, bathroom included. Breakfast is amazing!
Wonderful place to stay staff is very friendly, breakfast is the best I’ve ever seen at a hotel, very clean and peaceful here one of the best places I’d recommend
Friendly desk clear shared information about local places to visit and to find out.