酒店回复: 嗨，Sunshine， 感谢您的评价。 我们很高兴得知您在Ruby Lotti酒店度过了愉快的时光。很高兴得知我们的团队能够协助您寄存行李，并且您欣赏他们友好的服务。 我们很高兴酒店的设计吸引了您，我们地处中心地带，能够完美满足您的需求。是的，酒店的景色也别具一格。 很高兴您喜欢我们的Ruby Care产品，我们精心挑选，以确保它们拥有最高品质，并为我们的客人提供额外的奢华享受。我们很高兴您喜欢这些产品，也喜欢我们的智能马桶。 期待您下次来汉堡时再次光临Ruby Lotti酒店。 Ruby Lotti团队

酒店回复: 嗨，Viktoriia， 感谢您抽出时间与我们分享您的体验。对于您帽子的状况，我们深感抱歉。我们的团队致力于为所有客人提供优质的体验，我们真诚地关心您的物品。 我们理解遗失物品却无人归还的痛苦。请知悉，如果客人离开后在房间内发现任何物品，我们一定会尽力归还。 您的反馈对我们至关重要，有助于我们改进服务。尽管发生了此次事件，我们希望您在 Ruby Lotti 度过了愉快的时光，并期待您下次再次光临。 Ruby Lotti 团队

酒店回复: Hey Sunshine,Thanks for your review. We're delighted to hear that our hotel reminded you of the beautiful water city of Venice. That's quite a compliment.We're glad you appreciated the cleanliness of our hotel and that you're considering staying with us again. As part of our Lean Luxury philosophy, we aim to provide a down-to-earth service in a beautiful and central location. We understand that you found the shared front desk and restaurant a bit unusual. This is part of our concept to create a relaxed and sociable atmosphere for our guests. However, we're sorry to hear that you found our service to be average. We're always striving to improve our service and we'll take your feedback on board. Looking forward to welcoming you back to Ruby Lotti.Your Ruby Lotti Team

酒店回复: Hey Sunshine,We're absolutely delighted to hear that you enjoyed your stay with us at Ruby Lotti. It's great to know that our breakfast hit the spot, you found our location convenient, and our service met your expectations. We're all about providing a down-to-earth service in a central location with our Lean Luxury philosophy, and your feedback lets us know we're on the right track.We hope to have the pleasure of welcoming you back to Ruby Lotti in the future.Your Ruby Lotti Team