It was nice. But the elevator was broken and I had to use the stairs and stay on the 3rd floor.
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酒店回复: Thank you for your feedback. We’re glad to hear you found your stay nice, but we sincerely apologize for the inconvenience caused by the elevator being out of service. We understand how challenging that can be, especially when staying on the third floor.Your comments have been shared with our maintenance team to prevent this issue in the future, and we hope to provide a smoother experience on your next visit.
3.0分
商务出差
The TV wouldn't turn on. The shower light flickered off and on. No pen or pencil in the room.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the TV, shower light, and missing amenities. This is not the experience we want for our guests, and your comments will help us address these problems promptly.We hope to have the opportunity to provide you with a smoother, more comfortable stay in the future.
5.0分
其他
I was traveling to TX and El Dorado,KS was the half waypoint. The hotel2as nice and clean. The road traffic was loud but my ear plugs helped eliminate that.
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酒店回复: Thank you for sharing your experience! We’re glad you found our hotel nice and clean and that you were able to rest comfortably despite the road noise. We hope to welcome you back on your next trip through El Dorado!
4.0分
其他
Really enjoyed my stay! The property is clean and staff are friendly. Definitely recommend if you are ever in El Dorado.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear you enjoyed your stay and found both our property and staff welcoming. We truly appreciate your recommendation and hope to see you again the next time you’re in El Dorado!
4.0分
其他
Nice place and nice staff. Housekeeping was not as efficient as they should have been. Looked like they were short staffed.
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the property and found our staff friendly. We apologize for the housekeeping issues you experienced — you're right, staffing challenges can impact service at times, but we're working hard to improve in that area. We appreciate your understanding and hope to welcome you back for an even better stay.
4.0分
其他
Fan in bathroom didn’t work.
Pool was like ICE! BIG disappointment.
Staff was very courteous and friendly. Hotel was quiet.
Breakfast was great!
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the quiet atmosphere, friendly staff, and breakfast—those are all things we take pride in! We do apologize for the bathroom fan and pool temperature issues. Your comments have been shared with our maintenance team to address these concerns. We appreciate your understanding and hope to make your next stay even better.
5.0分
其他
Staff was extremely pleasant. Room was great and food also
.were there 2 days for a wedding so friends were also there.
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酒店回复: Thank you for your lovely feedback! We’re delighted to hear you enjoyed your room, the food, and the friendly service from our staff. It’s wonderful that you and your friends chose to stay with us for such a special occasion.We hope to welcome you all back for many more memorable visits!
4.0分
其他
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Staff was friendly, rooms were not 100% clean (hair in the bathroom) and one of my guest’s rooms smelled off when it was supposedly just cleaned. Breakfast was great, thank you for the different options.
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酒店回复: Thank you for sharing your feedback. We're glad to hear you enjoyed our breakfast offerings and found the staff to be friendly—that’s always great to hear!However, we want to sincerely apologize for the cleanliness issues you and your guest experienced. A clean and fresh room is a basic expectation, and we’re sorry we fell short in that regard. Your comments have been shared with our housekeeping team to ensure better attention to detail moving forward.We truly appreciate your honest feedback—it helps us improve. We hope to have the opportunity to welcome you back for a more seamless stay in the future.
5.0分
其他
I was won over by the cleanliness of the property, and the helpful staff for keeping a well a well-stocked and organized breakfast buffet.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our cleanliness and helpful staff made such a great impression. We take pride in providing a well-stocked and organized breakfast buffet, and it’s wonderful to know you enjoyed it. We look forward to welcoming you back soon!
1.0分
其他
Given the wrong room, NOT what I reserved! Was told staff could do nothing about it. Carpet was dirty, A/C very noisy.
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酒店回复: We’re very sorry to hear about the issues you experienced with your room and that it was not what you reserved. This is certainly not the experience we want for our guests. We appreciate your feedback about the carpet and A/C noise, and we’ll be addressing these concerns with our team. Please feel free to reach out directly if you’d like to discuss this further—we want to make it right.Thank you for bringing this to our attention.
It was nice. But the elevator was broken and I had to use the stairs and stay on the 3rd floor.
The TV wouldn't turn on. The shower light flickered off and on. No pen or pencil in the room.
I was traveling to TX and El Dorado,KS was the half waypoint. The hotel2as nice and clean. The road traffic was loud but my ear plugs helped eliminate that.
Really enjoyed my stay! The property is clean and staff are friendly. Definitely recommend if you are ever in El Dorado.
Nice place and nice staff. Housekeeping was not as efficient as they should have been. Looked like they were short staffed.
Fan in bathroom didn’t work.
Pool was like ICE! BIG disappointment.
Staff was very courteous and friendly. Hotel was quiet.
Breakfast was great!
Staff was extremely pleasant. Room was great and food also
.were there 2 days for a wedding so friends were also there.
Staff was friendly, rooms were not 100% clean (hair in the bathroom) and one of my guest’s rooms smelled off when it was supposedly just cleaned. Breakfast was great, thank you for the different options.
I was won over by the cleanliness of the property, and the helpful staff for keeping a well a well-stocked and organized breakfast buffet.
Given the wrong room, NOT what I reserved! Was told staff could do nothing about it. Carpet was dirty, A/C very noisy.