酒店回复: Dear Tressa,Thank you for choosing to lodge at the Candlewood Suites Harrisburg I-81 Hershey Area. I truly appreciate you taking the time to share your feedback regarding your recent stay.I am sincerely sorry to hear about the issues you encountered, particularly regarding the unpleasant odors and the condition of your room. Your experience does not reflect the standards we strive to maintain, and I apologize for any discomfort this caused during your visit. I will be addressing your concerns with our team to ensure that we take immediate action to rectify these matters.Additionally, I regret that your inquiries regarding the pool closure went unanswered and that the room you received did not match the expectations set by our promotional materials. This is not typical of our service, and I understand your frustration.Please know that your feedback is invaluable in helping us improve our services. Thank you once again for bringing this to my attention. I hope to have the opportunity to regain your trust in the future.

酒店回复: Thank you so much for your wonderful feedback and for choosing to stay with us again! We’re delighted to know that you enjoyed your visit, found your room spotless, and felt warmly welcomed—both you and your furry companion. Our team takes great pride in providing a clean, comfortable, and friendly environment for all our guests.We look forward to welcoming you back for your next stay in Harrisburg!

酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience during your recent stay, and we sincerely apologize for not meeting your expectations. It’s clear that we missed the mark in several areas, and we take your comments seriously.We appreciate you highlighting the convenience of our location, but we regret that the condition of the property and our service did not reflect the standard you should expect. We are actively working on improvements and will be addressing the issues you mentioned, including the state of the reception area, the unpleasant odor in the room, and the various maintenance concerns like the curtain, bathtub, and the condition of the telephone.We also take your point about housekeeping to heart and will review our policies to ensure that we are providing a higher level of care for our guests, especially those staying for longer durations. Your feedback is invaluable as it helps us make necessary changes and continue to improve.Again, we sincerely apologize for your experience and thank you for bringing these matters to our attention. We hope you will consider giving us another chance in the future.

酒店回复: Dear Alana,Thank you for choosing to stay at the Candlewood Suites Harrisburg I-81 Hershey Area. We appreciate your positive comments regarding our spacious rooms and the helpfulness of our staff.I sincerely apologize for the inconvenience you experienced with the key card activator during your stay. We understand how important it is to have full access to your room, and I assure you that we are addressing this issue to prevent it from happening in the future.Your feedback is invaluable to us, and we look forward to welcoming you back for a more seamless experience.

酒店回复: Merci beaucoup pour votre avis parfait de 10/10 ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et la propreté de la chambre, la kitchenette et la salle de bain. C'est toujours un plaisir de savoir que nos efforts pour maintenir un environnement accueillant et confortable portent leurs fruits.Nous sommes particulièrement heureux d'apprendre que votre compagnon à quatre pattes s'est également senti bienvenu ! Nous comprenons votre point de vue concernant les frais pour animaux et apprécions sincèrement votre honnêteté. Nous tiendrons compte de vos commentaires pour continuer à évaluer comment offrir le meilleur rapport qualité-prix possible à tous nos clients, qu'ils soient à deux ou à quatre pattes.Nous espérons vous accueillir à nouveau prochainement pour un autre excellent séjour !

酒店回复: Thank you for choosing to stay with us at the Candlewood Suites Harrisburg I-81 Hershey Area. We sincerely appreciate your feedback and are glad to hear that our staff provided friendly and helpful service during your stay.While we acknowledge that the room's decor may be dated, we are pleased to know it met your needs for a one-night stay. Your comfort and satisfaction are important to us, and we continually strive to improve our facilities.We hope to have the opportunity to welcome you back in the future for an even better experience.

酒店回复: Dear Clarivel,Thank you for choosing Candlewood Suites Harrisburg I-81 Hershey Area for your recent stay. I sincerely apologize for the issues you experienced, including the lack of hot water, the cleanliness of your room and bathroom, and the presence of clothing left by a prior guest.Please rest assured that we take these matters seriously, and I will address your concerns with our housekeeping team to ensure that such situations do not occur in the future. Your comfort and satisfaction are our top priorities.Thank you for your understanding.

酒店回复: Thank you for sharing your experience with us. I am glad to hear that you had a good night's sleep and found the bed both soft and comfortable. It's also heartening to know that your husband enjoyed the coffee available in our lobby.I sincerely appreciate your feedback and would like to express our commitment to providing a pleasant stay for all our guests. If there’s anything specific we can improve upon for your future visits, please do not hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back soon.