酒店回复: Thank you for sharing these generous comments. It is a pleasure to hear that our accommodations felt refined and comfortable, with housekeeping presenting a spotless space that made it easy to relax. We are equally glad the team's transparency around deposit refunds provided confidence and clarity throughout your stay, and that service across touchpoints reflected attentive, thoughtful care. Your kind words encourage us to keep elevating these details for future visits, and we hope to welcome you back for another seamless stay.
2.0分
家庭亲子
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Hotel needs to be able to add one more night much more easily. It seems like the front desk is powerless to add a night referring you to the national reservation phone, can't renew your room key cards even tho you still occupy the room. You must check in like it is an initial arrival... it's just messed up.
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酒店回复: Thank you for staying with us and for taking the time to share your experience. We understand how frustrating it can be when a simple request feels more complicated than it should be. Your feedback helps us identify areas where we can improve, and we will be reviewing these concerns with our team. We truly appreciate your insight and hope to provide a smoother experience on a future visit.
5.0分
商务出差
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My room was spotless and smelled freshly cleaned. I love that my name was on the television and that I could easily access my streaming platforms. I discovered that the fridge was not working properly and mentioned it to the front desk manager Adrian. He immediately offered complimentary dinner to replace the food that spoiled and a person from maintenance was in my room to address the issue within minutes. Also, Adrian remembered my name and addressed me as such each time I entered or exited the facility. It made me smile. I highly recommend and would stay here again, without hesitation. 10/10!
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酒店回复: Mrs. Burns of Course I remember you. I pray this message finds you doing well. Thank you for great review. Hope to see you in the future.
4.0分
其他
Staff was excellent!!! Bed was comfy. Handicap room provided easy access for my husband in wheelchair. Mixup on room charges.
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酒店回复: Thank you for sharing such a thoughtful description of your stay. It is wonderful to hear that our dedicated team made such a strong and positive impression, that the bed was comfortable, and that the accessible room provided the ease your husband needed. That said, please know that when booking through a third-party company, billing inquiries should be dealt with through them, though our team is always happy to help. It was a pleasure having you here, and we would be glad to welcome you back whenever you are in the area again!
5.0分
其他
Extremely clean. Curtious staff, very nice stay overall. Would definitely stay again if in area.
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酒店回复: We’re so glad your stay was comfortable and that our team members helped make it so enjoyable. It’s wonderful to know everything met your expectations, and we’d love to welcome you again whenever you’re back in the area.
5.0分
情侣出游
Outstanding place to stay, close to everything... clean, amazing staff!!! Will stay again!!!
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酒店回复: Thank you for the glowing review. It is wonderful to hear that our prime location made getting around effortless, the property felt exceptionally clean, and our staff helped make the stay outstanding from start to finish. We are grateful for your recommendation and hope to welcome you back for another seamless visit soon.
5.0分
家庭亲子
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Room was very clean and spacious. Bathroom was clean. shampoo, body soap, conditioner were all provided. TV had cable TV. Construction of a new site behind this facility cut parking down but there was still enough for this time of year. Desk personnel were friendly and helpful. Restaurant on site. We got breakfast each day and it was very good and reasonably priced. Location was perfect for us. Very close to a very large mall. The street it is on also had multiple shopping centers and fast food restaurants,
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酒店回复: Thank you for your review! We're delighted you enjoyed your clean and spacious accommodations, our delicious breakfast offerings, and the convenience of our location. We also appreciate your understanding regarding the construction and are glad parking was still manageable. Our team will be thrilled to know you found them friendly and helpful. It was such a pleasure having you here, and we look forward to welcoming you back to DoubleTree by Hilton Raleigh Crabtree Valley soon.
酒店还可以
非常干净舒适的酒店。酒店内设有餐厅，非常方便。
员工服务很棒。入住和退房都很便捷。停车位有点拥挤，但除此之外，一切都很完美。
这家酒店老旧过时。周围正在施工，停车很困难。由于路边指示牌太小，很难找到酒店。房间很暗，而且有异味。我不得不请客房服务人员重新打扫厕所。
箭路上有一家很棒的希尔顿花园酒店，我推荐住在格伦伍德附近。我在罗利的最后一晚就住在那里。以后再也不会住希尔顿逸林酒店了。
房间一流，非常干净，押金退款诚实守信，服务一流。
Hotel needs to be able to add one more night much more easily. It seems like the front desk is powerless to add a night referring you to the national reservation phone, can't renew your room key cards even tho you still occupy the room. You must check in like it is an initial arrival... it's just messed up.
My room was spotless and smelled freshly cleaned. I love that my name was on the television and that I could easily access my streaming platforms. I discovered that the fridge was not working properly and mentioned it to the front desk manager Adrian. He immediately offered complimentary dinner to replace the food that spoiled and a person from maintenance was in my room to address the issue within minutes. Also, Adrian remembered my name and addressed me as such each time I entered or exited the facility. It made me smile. I highly recommend and would stay here again, without hesitation. 10/10!
Staff was excellent!!! Bed was comfy. Handicap room provided easy access for my husband in wheelchair. Mixup on room charges.
Extremely clean. Curtious staff, very nice stay overall. Would definitely stay again if in area.
Outstanding place to stay, close to everything... clean, amazing staff!!! Will stay again!!!
Room was very clean and spacious. Bathroom was clean. shampoo, body soap, conditioner were all provided. TV had cable TV. Construction of a new site behind this facility cut parking down but there was still enough for this time of year. Desk personnel were friendly and helpful. Restaurant on site. We got breakfast each day and it was very good and reasonably priced. Location was perfect for us. Very close to a very large mall. The street it is on also had multiple shopping centers and fast food restaurants,