酒店回复: Michael,Thank you for taking the time to leave us a review. I'm so sorry that your experience at our hotel didn't exceed your expectations. That was a rough weekend for the hotel. We were extremely busy and short staffed in that department. We do our best to staff appropriately but there are times that issues arise beyond our control. I will be speaking to both the housekeeping and maintenance department about your experience to ensure it doesn't happen to anyone in the future. Again I apologize and hope you will consider staying with us again in the future so we can exceed your expectations!

酒店回复: Todd, Thank you for taking the time to leave us a review. I'm am truly sorry you encountered issues when trying to check in. Our system was down for updates, and our front desk agent was very new to her position. It shouldn't have happened, and we will use this example as a teaching moment so we can better prepare our staff for unexpected issues like this. I hope you will consider staying with us in the future so we can exceed your expectations. Have a great week.

酒店回复: Dorothy,I'm so sorry you encountered issues during your stay. The Front Desk Agent that checked you in is extremely new to the position and because of that I believe they struggled to accurately communicate the situation. While it is true we were short-staffed in housekeeping the reason you couldn't be moved to a different room is because we were sold out of double queen rooms that night. They should have called a manager being telling you the ice machine could be unplugged, because then they would have never said that. Unplugging one of our ice machines isn't an option because we only have 4 in the entire building. Our Maintenance department made serval attempts to speak with the driver of the semi to get them to move to a different part of the parking lot. I do apologize that they didn't move like they were instructed to do. Normally we can't discount 3rd party reservations but I pulled up your specific reservation and saw that it was your personal card that we charged. I refunded 15% of the room rate back to your visa ending in 1526 today. It will take 5-7 business days to show up in your bank account. I'm truly sorry for the issues during your stay. I hope you will consider staying with us again.

酒店回复: Terri,I'm so sorry your stay wasn't up to your expectations. I will speak to front desk about how to deal with a situation of a guest deciding not to stay. I also have reached out to the maintenance department so they can look into the bed and toilet from your room. I hope you will give us another opportunity.

酒店回复: Christian,I'm so sorry you didn't enjoy your stay at our property. Can you give me some specific problems you found while at the hotel? I can't have my teams address any issues if they aren't first brought to our attention. We try our best to address every issue brought to us. Therefore, ensuring future guests don't have the same bad experience. I hope you will consider staying with us again, so we have the opportunity to exceed your expectations.

酒店回复: Douglas,I'm sorry you weren't satisfied with your experience at our hotel. I looked into your reservation after reading this review. In our system it shows you booked two separate reservations and that ******* didn't call the hotel to cancel your reservation until 10:50 PM on the night of said reservation. I hope you would understand by that time it is really no possible for us to just cancel the reservation and refund the money. We held that room all day for you believing you would be using the room. We wouldn't be able to sell the room to anyone else because it was held all day. Because of that a refund would not be possible. I'm not sure if you attempted to call the hotel at the same time but I was never given any message that someone was trying to reach me. For that I am truly sorry. I will be speaking to the front desk staff on the importance of delivering messages who wish to speak with me. I work monday through fridays 8:30 to 4:30 if you wish to speak with me I'd be more than happy to talk with you.

酒店回复: Earnest,Thank you for taking the time to leave us a review! Please come visit us again soon.

酒店回复: Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. Please come back and visit us again soon.

酒店回复: Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. Please come back and visit us again soon.